Microtech has screwed me

I also had issues in the past with microtechs service dept. I have sent 4 knives back for service in the past for defects that should have been caught before they left their facility. The only one that came back to me right was a halo V. My manual select fire satin finished blade had pits in the steel which is hard to believe for a stainless, they told me all they had in stock to replace it was one with a black blade, unless I waited 2 weeks or more. I said I will wait and they sent the black one anyway. I sent one of the original titanium metalmarks in because the blade had a half inch long imperfection in the blade, the original blade had the grind almost all the way a acrossed the top, when I got it back it had the same serial number on the blade but the blade did not have the grind on the top, how is it the same number with more material on the blade than I sent it in with. They deny everything when you confront them about it. My other knife was sent in for a double stamped serial number, when received back serial number was good but the pivot and one of the screws were loose. I have my last microtech here posted for sale, since they are mass producing their customs as well as regular production I feel the quality will only become worse, so I will stick with the cheap Chinese OTF knives with similar designs, they hold up very well and have replacement parts readily available if breakage occurs. But I am stuck on Medford knife and tool at this point, I own 5 of them and no issues other than my first folding karambit having a little lock slip, I sent it back to Greg and it was fixed the he received it and shipped it back the same day. Great American maker with perfect customer service.
 
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Update: I contacted Microtech the day the knife arrived and told them it was still broken. Here's how the corresopondence has gone so far:

October 29, 2015: Me: "The problem that I sent the knife in for (not locking up properly) is exactly the same as when I sent it in nearly nine months ago. It appears that absolutely nothing has been done to remedy the problem. Have someone call me at *** *** **** as soon as possible to resolve this issue."

October 30, 2015: Terri (customer service person): "I am terribly sorry for this inconvenience, and have forwarded this to Ben ************, who is responsible for repairs. I have also alerted my supervisor of this issue. I asked Ben to get in touch with you as soon as possible to resolve this matter."

November 2, 2015: Me: "I've gotten no response so far."

November 5, 2015: Terri: "I will have to pass this along to my supervisor, as I am unsure as to why you have not been contacted. I have sent her this e-mail as well. I am very sorry for any inconvenience."

As of tonight, I have still not heard anything from them.
 
Jeez Bran. I can't believe this garbage. Don't even know what to say.
I was salivating over a red Socom something Blade HQ had......really glad it's now out of stock. Going to pull the trigger on a Sukhoi tomorrow instead.
Keep your head up and keep us posted please......and stay on top of them! Are they just hoping you get frustrated and go away?
Joe
 
It's really a shame to see this. I've been a Microtech collector since 1995, and after 300+ Microtechs one hard fact I learned about dealing with them is that customer service is a crap shoot. I sent in a Chameleon and they lost it, yet Tony made me a one a kind full custom OTF in 6 days- that's right, 6 days from order to my front door, and it was absolutely perfect.

Microtech service has improved greatly, but sometimes it goes backwards as well. But first things first- in this case, the OP bought a screwed up knife to begin with and perhaps could've saved us all of this trouble by just sending it back to the seller.....:)
 
dvrdown01 said:
It's really a shame to see this. I've been a Microtech collector since 1995, and after 300+ Microtechs one hard fact I learned about dealing with them is that customer service is a crap shoot. I sent in a Chameleon and they lost it, yet Tony made me a one a kind full custom OTF in 6 days- that's right, 6 days from order to my front door, and it was absolutely perfect.

Microtech service has improved greatly, but sometimes it goes backwards as well. But first things first- in this case, the OP bought a screwed up knife to begin with and perhaps could've saved us all of this trouble by just sending it back to the seller.....:)
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Way too many horror stories past and present for me to even consider a MT. "Microtech service has improved greatly", the evidence is very much to the contrary. And to blame the OP for this whole mess? You have got to be kidding......
 
Whether the OP made a bad decision; whether the warranty technically covered him; whether the moon was in a waxing or waning phase at the time the knife was mailed--all irrelevant to the topic here. Microtech is a business with a customer service department. From the perspective of that business, this was one of their own products that they (implicitly) agreed to service for the OP. That is, their customer service system intended and attempted to address the OP's issue. The OP was obviously not impressed by the service he received. Given what the competition in this industry is capable of, I think most would agree with his assessment. Try mailing a knife to a KAI-affiliated company for repair. They'll tell you to allow for a 2-week turnaround and have the knife back to you in less than a week. Try sending a knife into Benchmade for sharpening or ordering parts from Spyderco. Again, you'll be serviced on a scale of days, not half-years. And that is just responsiveness. Let's not forget that the issue was not resolved. If it were me, I would have been much less patient. I don't believe I would have waited more than a couple of months before just telling Microtech to return my property.
 
This is one of many posts I have read and will not buy one ever. even if their warranty department gets a good rep. I was really close to ordering a couple of Ultratechs from a reputable online dealer, and wrote them asking if they had heard if the situation had improved with Microtech. They were honest and said they had quite a few customer complaints but that they were assured Microtech was aware and working on their CS. No way....they make cool stuff but the warranty is everything. Benchmade is second to none as far as warranty goes. I own several BM autos and will just stick to them. I for one am thankful for posts like this. Caveat Emptor.
 
Anthony just gave another member here a Socom Delta to replace one that was stolen in a trade gone wrong. I think that he went through a Facebook group of some kind that Anthony and crew are a part of. That might be a viable avenue to try.
 
RevDevil said:
Anthony just gave another member here a Socom Delta to replace one that was stolen in a trade gone wrong. I think that he went through a Facebook group of some kind that Anthony and crew are a part of. That might be a viable avenue to try.
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The most I would accept is an apology, but I might bring the issue up there, thanks for the heads up.
 
Update:

November 2, 2015: Me: "I've gotten no response so far."

November 5, 2015: Terri: "I will have to pass this along to my supervisor, as I am unsure as to why you have not been contacted. I have sent her this e-mail as well. I am very sorry for any inconvenience."

November 9, 2015 Me: "Still no response."

November 10, 2015 (morning) Me: "Still no response."

Radio silence from Microtech's customer service.
 
brancron said:
Update:

November 2, 2015: Me: "I've gotten no response so far."

November 5, 2015: Terri: "I will have to pass this along to my supervisor, as I am unsure as to why you have not been contacted. I have sent her this e-mail as well. I am very sorry for any inconvenience."

November 9, 2015 Me: "Still no response."

November 10, 2015 (morning) Me: "Still no response."

Radio silence from Microtech's customer service.
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That sucks brancron. Terri was really helpful to me so I was hoping she would get you taken care of.

Did you check out that facebook group?
 
I have been screwed by Microtech before as well.... (9 months similar story)...If I had a dollar for every time I was able to say "I told you so" after warning a potential buyer of one Id be 27 dollars richer. Cant blame em tho, I took the bait ...twice there just so neat and cool looking! I am truly sorry for you OP. I feel your pain and Im sure were not alone...
 
July, 2014 ra #6700
February 13, 2015: Microtech issues RA #7947 to me.
over 1200 returns
lock problem on a 300+ knife
that's enough to say.
microtech is a piece of shit.
 
Well I think it's safe to say MT has no problem churning out safe queens. And when issues Arise they are comfortable screwing their customers. That's how they operate and some are happy to have their products in the collection.
 
brownshoe said:
. . . When I have a problem, I bring it to the local knife store and they mail it in...legally :) Sure I pay $20 service charge, but hey it's called "penny wise and pound foolish"
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If -IF - they mail it across state lines, how do they do so "legally"? There are only five exceptions to the total ban on moving automatic knives across state lines:

Sections 1242 and 1243 of this title shall not apply to—
(1) any common carrier or contract carrier, with respect to any switchblade knife shipped, transported, or delivered for shipment in interstate commerce in the ordinary course of business; [UPS, for example, has no liability for carrying goods for others.]

(2) the manufacture, sale, transportation, distribution, possession, or introduction into interstate commerce, of switchblade knives pursuant to contract with the Armed Forces;

(3) the Armed Forces or any member or employee thereof acting in the performance of his duty;

(4) the possession, and transportation upon his person, of any switchblade knife with a blade three inches or less in length by any individual who has only one arm; or

(5) a knife that contains a spring, detent, or other mechanism designed to create a bias toward closure of the blade and that requires exertion applied to the blade by hand, wrist, or arm to overcome the bias toward closure to assist in opening the knife.
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There is no exception for sending an auto in for repair or having it returned to you. Send an auto to Spyderco for repair and they will not end it back across state lines unless you swear in writing that one of the exceptions above applies.
 
I don't even need to read through 3 pages of arguing, but I'll say that Microtech warranty service is garbage, and they stole a knife from me.

Once again, there are a handfull of microtech's I'd like to own, but I will not give them my business any more.
 
Service issues is why I am hesitant to buy one at full price. That's why I took a punt and grabbed a ultratech for $125 at bladeshow this year. If it fails it won't cost me too much.
 
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