Microtech has screwed me

newdebate said:
Microtech warranties are to the original purchaser. Easy enough to read the card. OP is off base.
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Okay, let's assume that the OP is off-base, re: MT repairing a knife for a non-original owner.

Then where the hell does MT get off on keeping something they are never going to repair for 9 months? That falls into the categories of either "incompetence" or "indifference".

And to report back to the current owner, the OP, that they have fixed the knife and are sending it back, only to have it returned not fixed?? That falls into the category of "lying" and/or "misrepresentation",

So whether "incompetence" or "indifference", "lying" or "misrepresentation", either situation would make me think about putting MT onto my "do not buy from this company" list. Two strikes automatically garners such a listing . That all the chances they get from me. This has absolutely nothing to do with their warranty policy enforcement and everything to do with integrity and honesty, neither of which MT seems to have.
 
I wonder how many sales Microtech has lost because of these issues? I know I'm not interested. Have they ever responded to one of these threads?
 
zzyzzogeton said:
Okay, let's assume that the OP is off-base, re: MT repairing a knife for a non-original owner.

Then where the hell does MT get off on keeping something they are never going to repair for 9 months? That falls into the categories of either "incompetence" or "indifference".

And to report back to the current owner, the OP, that they have fixed the knife and are sending it back, only to have it returned not fixed?? That falls into the category of "lying" and/or "misrepresentation",

So whether "incompetence" or "indifference", "lying" or "misrepresentation", either situation would make me think about putting MT onto my "do not buy from this company" list. Two strikes automatically garners such a listing . That all the chances they get from me. This has absolutely nothing to do with their warranty policy enforcement and everything to do with integrity and honesty, neither of which MT seems to have.
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Had you not quoted, the debater, I never would've of seen his most recent post (thanks BF for the Ignore List option;) Hopefully, this will be the last.


BTW- Spot on, Zygote; excellent argument! One that I concur with, 100%. :thumbup: Part of being a decent debater, is doing some research, before, you start popping off...

"Black & white?" Not in this case- not by a long shot!
 
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It's certainly expected that the blade will lock up every time no matter how soft or hard it is opened. I know there are companies, such as Medford Knives, that test their folders for lockup during a soft open.
The video shows that the blade fails to lock when it is opened softly. Does the blade also fail to lock when the knife is opened "normally"?
When I say "normally" I mean with a hard flick of the wrist.

Also, just to be clear when I say flick open the knife, I mean with some force. Not keeping your hand still. HOWEVER, yes the knife should absolutely lock open the way the knife was handled in the video.

When I send knives into Microtech for repair, I have to be very specific with the issue. Sometimes a defective knife will only show an issue intermittently. So if there is an issue like that, I attach a sheet to describe it.

I have 3 mini-matrix' with Microtech currently for repair; one of them does have the soft open lock issue. But it locks normally when I open it with a flick.

Also, I would likely not try to adjust the lock bar. I believe it's heat strengthened at a certain angle and any attempt to bend it may result in breakage.

Sorry to hear about the mishap with Microtech CS. Last I heard they opened a new department recently that only handles repairs.
 
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gte217e said:
The video shows that the blade fails to lock when it is opened softly. Does the blade also fail to lock when the knife is opened "normally"?
When I say "normally" I mean with a hard flick of the wrist.
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When you do a hard flick of the wrist, the lock bar does engage most of the time, but not all of the time. However, I consider deployment like that shown at 12 seconds into the video linked in my first comment to be "normal" opening: the blade deploys quickly and fully, and you hear the characteristic sound of the lock up, but the lock bar completely fails to engage.

Also, I was very clear in the first email I sent to Microtech, the letter I sent in with the knife, and in subsequent emails that the problem was most noticeable when the knife was opened lightly, and that they should be sure to check that it was locking up correctly not just when the blade was flipped open with a lot of force, but when it was flipped open lightly and when slowly opened.
 
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Anyone who is a forum member and buys a microtech knows service is a crap shoot and should not be expected. You also had your chance to return it when you first bought it on USN. You screwed yourself...
 
brownshoe said:
Anyone who is a forum member and buys a microtech knows service is a crap shoot and should not be expected.
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It's ridiculous that I'd even have to say this, but no, not everyone who is a forum member knows the horror stories about Microtech's service. I did not know back in February.

brownshoe said:
You also had your chance to return it when you first bought it on USN.
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I've already stated why I didn't return it to the seller: (1) the knife was discontinued and very difficult to find (especially a satin blade model), and (2) I got it for a good price. I've also already admitted that in retrospect it was a bad idea.

brownshoe said:
You screwed yourself...
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Whatever screwing was self-inflicted is not mutually exclusive with the screwing Microtech delivered.
 
newdebate said:
Microtech warranties are to the original purchaser. Easy enough to read the card. OP is off base.
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So, why did they accept the warranty service without proof of purchase? Easy enough to see that MT makes it up as they go and screws people......

Again, I won't ever buy one because of stories just like this. Way too many upstanding companies out there making fantastic knives for me to put up with crap like this!
 
brancron said:
It's ridiculous that I'd even have to say this, but no, not everyone who is a forum member knows the horror stories about Microtech's service. I did not know back in February.
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No. You are wrong and are to blame. Everyone who is a member knows. KELAMA says so.

KELAMA said:
If you'd been around here for any amount of time, you'd have a much better appreciation, as to just how problematic, Microtech has been, regarding their pathetic warranty repair history.
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This read only reiterates all the pain one must endure to get a USA made knife repaired..
Microtech has proven its lack of customer service and organization....
THUSLY why I have decided not to own them any longer.
To each his/her own..
Customer Service from other American made outfits speak in VOLUMES
regarding taking care of the customer...ZT-Buck etc....
Microtech has failed in all aspects. They make a great knife and I have owned
many MTs..But it continues to discourage many when repairs take months if not a year..
Reallly?????????
 
I'm not the most knowledgeable when it comes to OTFs, but posts like these will prevent me from taking a gamble on a MT. This seems to be a popular complaint with them...too bad really.
 
gte217e said:
The video shows that the blade fails to lock when it is opened softly. Does the blade also fail to lock when the knife is opened "normally"? When I say "normally" I mean with a hard flick of the wrist.

Also, just to be clear when I say flick open the knife, I mean with some force. Not keeping your hand still.
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A quick thread derail.....

I do not suggest going to a custom knife show and flipping knives open using wrist flicks. This will make most custom knifemakers very upset. Opening a custom knife with a hard flick of the wrist is not "normal".

A properly built custom flipper will open with one finger, without any wrist movement. Check out knives made by the late Phil Boguszewski, Tom Ferry, Todd Begg, RJ Martin, Lee Williams, Rick Lala, Flavio Ikoma, etc.

I apologize for the tangent.

Chuck
 
bigolegator said:
I'm not the most knowledgeable when it comes to OTFs, but posts like these will prevent me from taking a gamble on a MT. This seems to be a popular complaint with them...too bad really.
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As a previous owner of a MicrtoTech OTF knife, my advice....skip it.

I sent mine back for service no less than 3 times.....it never opened correctly with any regularity. Maybe itd open 10 times.....then fail. Maybe twice.....then fail. It was NEVER trustworthy.

I bought a Benchmade OTF - its never failed to open, not even a single time. While Ive never used Benchmade warranty on an OTF auto, I have used them.....always got top notch service.
 
Hey man you play with Microtech, you take what you get.

Now if you had bought from a brick and mortar store, you'd have a dealer on your side.

I don't buy Microtech because of their service, they have always had bad service. They have also displayed a lack of respect for their customers on numerous occasions. Sometimes it seems they get off on games playing.

I buy Benchmades and when I have a problem, I bring it to the local knife store and they mail it in...legally :) Sure I pay $20 service charge, but hey it's called "penny wise and pound foolish"

Autos break, service is what you buy more than the knife. If you don't know that...:)
 
Alpha Knife Supply said:
A quick thread derail.....

I do not suggest going to a custom knife show and flipping knives open using wrist flicks. This will make most custom knifemakers very upset. Opening a custom knife with a hard flick of the wrist is not "normal".

A properly built custom flipper will open with one finger, without any wrist movement. Check out knives made by the late Phil Boguszewski, Tom Ferry, Todd Begg, RJ Martin, Lee Williams, Rick Lala, Flavio Ikoma, etc.

I apologize for the tangent.

Chuck
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I agree wholeheartedly when it comes to custom knives.
 
Sorry to hear about your troubles with arguably the worst customer service in the industry. Not only did they fail to repair your knife, but it sounds like they failed twice. What's worse, is that it looks like it's a very simple matter of early lockup, and can likely be easily fixed by adjusting the lock bar insert ever so slightly, such that the lock engages just a little further.
 
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