Microtech Warranty Delay Apparently Continues

Leftytwogunz said:
Idk purple. I feel what you are saying, but it goes in hand with other issues as well like the proprietary hardware thing. I sent in a literally brand new socom because the pocket clip bent on the second carry. The knife was never returned.

That shouldn't happen. I don't know all the answers, but they should get to work on figuring out a few of them.
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Parts or no parts ,it was tightening of a screw ,that is uncalled for IMO.

I've got a doc ,pocket clip about to fall off and will scratch the finish just sitting at the house because of my first expierence. First time I ever spoken to microtech my ultratech possibly a trooDon got to where it wouldn't fire hardly ,took 2 thumbs to work the action. Called microtech and told them. She asked had the knife been modified ? I said no its been sharpened that's all. She said well depending on how you sharpened it your warranty may be void. I said well I lowered the edge angle a but on an edge pro ever so slightly but no mods and she flat out told me I had no more warranty.

Now to be fair this was a few years ago and after my knife was on its way back to me A guy called me and apologized for my run around to start with.

Back to the manuals though I've got a delta that doesn't have long left on the lockup MT said they'd fix it up I asked specificly if they were sure since it was discontinued and they assured me they would. It's sitting beside the DOC because I don't want to carry it,break it and risk sending it back.
 
Trust me, I'm not making excuses. I think it sucks when people don't get their stuff back in a timely manner. And I think it sucks even worse if people don't get their stuff back at all. I'm not trying to excuse what is going on. More like I'm trying to make sense of why its happening even with it being inexcusable.
 
Alright folks, finally got a call from Microtech!

Matt Clark called me, I can PM his phone number if anyone likes, and said he's sitting on about 40 Socoms with lock rock. The problem is they've basically found they're not repairable with existing parts - essentially manufacturers "defect". They're literally re-engineering the pivot (something about the shoulder he said, don't ask me) and probably moving to a proprietary pivot and they need a remake (new supply of same type?) of the locking tab.

Sorry if any of that doesn't make sense, I tried to follow him as best I could. Anyway, he confirmed my knife is there and that the ETA for the new parts has not been given as solid. The estimate last he was told 2 weeks ago was 2 months - so basically Mid to late May it sounds like the parts should at least be given over to the warranty team.

As for the customer service, he acknowledged it's a problem, it's basically just him in his office. He was very friendly and said he's trying to hire a receptionist to get back to people in a more timely manner and that he's trying to use the RMA computer system to roll out an automated tracking system that could at LEAST confirm they got your knife when you ship it.

So anyone waiting for a Socom or other model with the same lock type and pivot.... you've got about 2 months to go. This explains why some folks get theirs right back and some do not. Apparently the waiting list for machine time is long.

I told him for ALL of us, the worst part is just not hearing back, he acknowledges the problem and says he's doing everything he can.

-Jason
 
Those dudes are notorious for the "proprietary" screws.. Etc. They could save us all alot of time and headaches by making standard parts.
 
PURPLEDC said:
As long as they stocked the parts it shouldn't matter. more times than not even when a company uses standard screws they are a unique size and you cant just go to fastenall and buy replacements.
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Believe me, I was READY to jump on them for that, but then he said it's a design problem. It was on the tip of my tongue "make enough friggin parts when you're doing the new production".
 
Thus, standard head parts (screws, etc) would make it easy for we owners to repair and not have to rely on the "proprietary" parts. It's all another money making racket on the manufacturers part.
 
ron finkbeiner jr said:
Thus, standard head parts (screws, etc) would make it easy for we owners to repair and not have to rely on the "proprietary" parts. It's all another money making racket on the manufacturers part.
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You still need to get your parts from the manufacturer. I can count on one hand the number of times i have been able to find screws at a store for any of the knives that needed them. The only way its not a hassle is if the maker is literally sourcing his hardware at ace or home depot which is never the case. The only thing a common head type does is alleviate the need for a special bit. And i really dont see how custom hardware makes them money. If anything its an added expense for them. Now if they sold hardware packages then yeah but they dont.
 
UPDATE: The waiting game continues. It's now August and still my Socom Elite is in the purgatory that is Microtech warranty service. It should have been done by latest estimate by end of July.

-Jason
 
I've had a horrible experience with them, sent in a socom Delta for a stiff detent. It took 11 months to find someone to tell me they already shipped it back to me in Utah...I live in Maryland. finally after threatening a lawsuit they agreed to substitute a knife but they had no folders on hand. Ended up with a Currahee and they threw in a socom bottle opener. Hey, at least they sent it to the right time zone.
 
Hi I sent a no.9 H.A.L.O. in for service they had it for 4 months I thought that was bad this was 5 years ago it looks like they are getting slower, if I had that 3 point tool I would have done it my self but they cost $40.00 + George God bless
 
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