Microtech Warranty Delay Apparently Continues

My most recent experience about a month ago was 6 weeks almost to the day. It was a custom Halo and the issue was fixed and returned in excellent order . Warranty work sucks . I hate sending my stuff off . Mostly because I think it will be lost in the mail . I would bet that when a specific knife gets sent in and it does not get a quick turn around would be a part issue . Just keep reminding them they have your blade . I will guarantee flipping out is not going to get your knife back sooner and if your yelling at employees that would definiatky get you nowhere either. Try it today . Call down there and remind them today.
 
I had a great experience with Matt Clark and Microtech. I would recommend calling him directly, and calmly explaining your frustration. Matt went above and beyond to replace a knife for me. My knife had been set to ship for approx three weeks. I called him up and kindly asked him to make sure it went out as soon as possible. Kindness went a long way....received the knife overnight Fedex.

Agreed though...Mid November....ay yi yi.
 
KnifeCollectorPB said:
I had a great experience with Matt Clark and Microtech. I would recommend calling him directly, and calmly explaining your frustration. Matt went above and beyond to replace a knife for me. My knife had been set to ship for approx three weeks. I called him up and kindly asked him to make sure it went out as soon as possible. Kindness went a long way....received the knife overnight Fedex.

Agreed though...Mid November....ay yi yi.
Click to expand...

Post #23

4-4-2016
 
Marko3 said:
My most recent experience about a month ago was 6 weeks almost to the day. It was a custom Halo and the issue was fixed and returned in excellent order . Warranty work sucks . I hate sending my stuff off . Mostly because I think it will be lost in the mail . I would bet that when a specific knife gets sent in and it does not get a quick turn around would be a part issue . Just keep reminding them they have your blade . I will guarantee flipping out is not going to get your knife back sooner and if your yelling at employees that would definiatky get you nowhere either. Try it today . Call down there and remind them today.
Click to expand...

lol

hey if you need a second job you can chase after your warranty return...


warranty servicing is a responsibility that belongs to the manufacture not the consumer.
 
looseyfur said:
lol

hey if you need a second job you can chase after your warranty return...


warranty servicing is a responsibility that belongs to the manufacture not the consumer.
Click to expand...

I'd have to agree. Seems moronic that we would have to pester a successful, very successful, company to return the property we paid them for? For a simple fix?
Many other knife companies actually reach out to us....Benchmade, Pro Tech, Spydie, ZT.......when the knife arrives and send updates.......and never take 6 months.
I bought 2 LUDTs brand new from Blade HQ. Flicked each open a few dozen times, never cut anything, and both springs broke in less than 2 months. Tried contacting them, e mail and phone, and never heard back.
Last Microtechs I buy.
Joe
 
palonej said:
I'd have to agree. Seems moronic that we would have to pester a successful, very successful, company to return the property we paid them for? For a simple fix?
Many other knife companies actually reach out to us....Benchmade, Pro Tech, Spydie, ZT.......when the knife arrives and send updates.......and never take 6 months.
I bought 2 LUDTs brand new from Blade HQ. Flicked each open a few dozen times, never cut anything, and both springs broke in less than 2 months. Tried contacting them, e mail and phone, and never heard back.
Last Microtechs I buy.
Joe
Click to expand...

You figure even with a 100% margin, which is semi-low, you're profiting $150 a blade (for the cheap ones), if you sell only 2000 units a month you're pulling in $300K a month, that's MORE than enough to get one more guy on the warranty team - just to email people and get stuff organized.

I don't intend of getting into a battle with them, but there are laws on the books for breach of warranty - you can't just take people stuff and not return it.


UPDATE: Just called Matt Clark(the main number is fine, they'll transfer you) about my Socom Delta and he said "I just got a bunch of those done last week, I have 1 or 2 of those left to do." He said mine is with sharpening team and should be here next week. He knows the problems, I believe he's really just a one man army stuck there with no help - he said they recently hired someone to help and they quit on the exact day.

-Jason
 
Last edited:
Doesn't sound too reassuring Jason. Hard to believe it would be that hard to find some decent help. If they cared that much, or at all, it never would've gotten this bad.
Joe
 
looseyfur said:
lol

hey if you need a second job you can chase after your warranty return...


warranty servicing is a responsibility that belongs to the manufacture not the consumer.
Click to expand...

Your right ... But we are dealing with a different company . You can sit around and bitch or you can get off your ass and do something about it.



Sent from my iPad using Tapatalk
 
maj28 said:
UPDATE: The waiting game continues. It's now August and still my Socom Elite is in the purgatory that is Microtech warranty service. It should have been done by latest estimate by end of July.

-Jason
Click to expand...

They claimed that I sent them an empty box!

I mailed in a Socom Delta that was brand new, bent the pocket clip on the 2nd carry. If it did not have proprietary hard wear I could have ordered a new one. If they did not have some dishonesty going on in there I'd probably still own a few microtechs.
 
Leftytwogunz said:
They claimed that I sent them an empty box!

I mailed in a Socom Delta that was brand new, bent the pocket clip on the 2nd carry. If it did not have proprietary hard wear I could have ordered a new one.
Click to expand...

It was insured like they ask it to be right?

And the weird screw wrenches can be had for ~$20 including shipping.

Not defending them. Just saying...
 
"But we are dealing with a different company . You can sit around and bitch or you can get off your ass and do something about it. "

Sounds about right.

Stop buying their products.
 
I dont have anything to bitch about. I wont buy anything from them, based on this an tons of other negative feedback I have heard over the years mostly from their own customer base.

So you can chase them, more pwr to ya.

Im not bitching Im making a point, huge difference.
 
I can't buy anything from them. I live in Ohio and do not fall into one of the narrow exceptions to the Switchblade Act.
 
Marko3 said:
Your right ... But we are dealing with a different company . You can sit around and bitch or you can get off your ass and do something about it.



Sent from my iPad using Tapatalk
Click to expand...

Seems most are doing something about it.
Most of us here have stopped buying them. We're also posting here to warn others what to expect if you need service.
Unless Tony M invites me in there for a process improvement consult, not sure what else we can do.
Joe
 
gzb said:
It was insured like they ask it to be right?

And the weird screw wrenches can be had for ~$20 including shipping.

Not defending them. Just saying...
Click to expand...

Nope, that mistake was on me. I only got back the $50 that Fedex put on the package. I never thought that the knife company would do that. Lesson was learned, though.

They seem to change the screw shapes and sizes pretty regularly and I am unaware if they sell replacement pocket clips. I have delt with two other companies, Kershaw and Benchmade, who have actually sent out replacement pocket clips for free. With other companies, losing your knife due to pocket clip replacement is a non-issue. I will go that route from now out.
 
Leftytwogunz said:
Nope, that mistake was on me. I only got back the $50 that Fedex put on the package. I never thought that the knife company would do that. Lesson was learned, though.
Click to expand...

Doubt MT would need to steal one of their own knives.

But it's not unheard of for knives to go missing during transit due to theft or poor packaging.

Just hindsight now, but insurance would've covered these bases. And it is "highly recommended" on MT's RA form and on this forum...
 
gzb said:
Doubt MT would need to steal one of their own knives.

But it's not unheard of for knives to go missing during transit due to theft or poor packaging.

Just hindsight now, but insurance would've covered these bases. And it is "highly recommended" on MT's RA form and on this forum...
Click to expand...

Well you have your opinion on what happened as well as I do. I am the one out the multi hundred dollar knife. It was well packaged and shipped through Fedex.
I noted multiple times that I should have paid for package insurance.
 
Leftytwogunz said:
Well you have your opinion on what happened as well as I do. I am the one out the multi hundred dollar knife. It was well packaged and shipped through Fedex.
I noted multiple times that I should have paid for package insurance.
Click to expand...

Lefty!!!! He's just making really sure that you know it!! Reeeeaaallly sure!!!
Did I happen to mention you should've insured that damn package???
Sorry brother, sometimes my infantile side insists on being infantile!!
Joe
 
Only if you're referring to super thin edges folding while chopping.
That's a dead horse........this one has some life left.
 
You must log in or register to reply here.
Back
Top