Whats going on? I placed a order on the 15th,I have heard nothing, recieved nothing. If I call now the message box is full, and my previous voice mails were not returned. My emails aren't answered, etc. I just want my order or a answer of when its going to come. Anyone else have a bad experience? Did I get ripped off?
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MJ&S Knives? Whats going on?
- Thread starter jgs9455
- Start date
Cougar Allen
Buccaneer (ret.)
- Joined
- Oct 9, 1998
- Messages
- 75,799
Hi jgs. I completely understand how you feel. I placed my order on August 1st, and STILL have not received my knives. From what I've gathered, Mark is a very dependable person who always answers e-mail promptly, but don't even bother with the phone b/c it's a one-man operation. HOWEVER, it seems recently Mark is very de-motivated and busy due to some personal problems...there seems to have been a death in his family. I've already written 4 e-mails to him and got 2 responses back. However now he's put an automated response explaining that there's been a death in his family and that he will start returning e-mails by August 28th.
I'm giving him the benefit of the doubt, as he seems to be well-reputed here at Bladeforums.com. But I must admit that I'm also getting quite impatient, and hope he can come through ASAP. I figure AT LEAST he should have notified potential buyers about possible delays, since this incident wil most likely get tarnish his reputation a bit.
For now, if you're planning to make additional orders, I suggest Discount Knives (www.discountknives.com). Brian over there will trat you right and you will get your knives ver quickly (see my recent post about this). Also, he's got some of the lowest prices on the net!
Hopefully, Mark will get back into action soon and make us happy. Keep hangin' in there, and good luck!
-Flood
I'm giving him the benefit of the doubt, as he seems to be well-reputed here at Bladeforums.com. But I must admit that I'm also getting quite impatient, and hope he can come through ASAP. I figure AT LEAST he should have notified potential buyers about possible delays, since this incident wil most likely get tarnish his reputation a bit.
For now, if you're planning to make additional orders, I suggest Discount Knives (www.discountknives.com). Brian over there will trat you right and you will get your knives ver quickly (see my recent post about this). Also, he's got some of the lowest prices on the net!
Hopefully, Mark will get back into action soon and make us happy. Keep hangin' in there, and good luck!
-Flood
First of all, I've been doing business with Mark for over a year now, and I'm sure you haven't gotten ripped off. And I'm sure there are many others who will back me (and more importantly Mark)up on this. If there is a death in his family, I would suggest we all take that into consideration and cut him some slack. I know if I lost a family member, the last thing I'd be worried about is my reputation on an internet forum. And I can assure you I would not be going to work.
Thanks,
Troy
Thanks,
Troy
Please don't misunderstand me, Bfett (Troy). In Mark's defense, I DID mention that he's known as a very dependable seller who answers his e-mails promptly, thus eliminating worries that I or the other buyer were ripped-off. Of course a death in the family is of paramount importance, and if someone has the responsibility of running a business as Mark does, he should be cut some slack to be able to tend to personal matters.
However, it DOES bring an interesting point. If a person is running a one-man business online, and has personal matters overwhelming him at the moment, what is his obligation to the customer? I figure AT LEAST the person should notify potential or current customers promptly that he will not be available or that there might be delays while he sorts things out. I figure an announcement at his web-page or through e-mail or some other sort of device should be employed to let the customer know what's going on, then let him make the choice to make an order or not, to keep the order already made, or even to withdraw it so that the person who wants or needs his knives delivered quickly can choose another place. I had the original poster's concern of getting ripped off when 2 weeks had passed until I got a proper response, and half a week later learned the possible cause of the delay.
Bottom line is, customer expects to be treated right, yet given this circumstance, I don't mind waiting for things to be straightened out. However, it would certainly help if seller alerts buyer as to possible delays. Unfortunately, while not knowing the cause of delay, one of my e-mails toward Mark was rather cut-and dry, and I received back an automated response about the death of a family member. Of course, I felt embarrased after having sent that letter, and promptly e-mailed him to first deal with his personal matters and get in touch with me after he's solved them. I think that messy episode could have been avoided by alerting me or other buyers (others who I've seen posting here for quite a while asking where Mark is) as to possible delays. It would do buyers a service by letting them choose whether or not to make the order, and it would avoid having the seller's reputation or integrity questioned.
Again, I'm not tryng to tarnish Mark's reputation, as I'm sure it was built through honest dealings and excellent service. I'm just trying to make a general observation as to this whole episode, to see if we can all view this in another perspective.
Thanks,
-Flood
However, it DOES bring an interesting point. If a person is running a one-man business online, and has personal matters overwhelming him at the moment, what is his obligation to the customer? I figure AT LEAST the person should notify potential or current customers promptly that he will not be available or that there might be delays while he sorts things out. I figure an announcement at his web-page or through e-mail or some other sort of device should be employed to let the customer know what's going on, then let him make the choice to make an order or not, to keep the order already made, or even to withdraw it so that the person who wants or needs his knives delivered quickly can choose another place. I had the original poster's concern of getting ripped off when 2 weeks had passed until I got a proper response, and half a week later learned the possible cause of the delay.
Bottom line is, customer expects to be treated right, yet given this circumstance, I don't mind waiting for things to be straightened out. However, it would certainly help if seller alerts buyer as to possible delays. Unfortunately, while not knowing the cause of delay, one of my e-mails toward Mark was rather cut-and dry, and I received back an automated response about the death of a family member. Of course, I felt embarrased after having sent that letter, and promptly e-mailed him to first deal with his personal matters and get in touch with me after he's solved them. I think that messy episode could have been avoided by alerting me or other buyers (others who I've seen posting here for quite a while asking where Mark is) as to possible delays. It would do buyers a service by letting them choose whether or not to make the order, and it would avoid having the seller's reputation or integrity questioned.
Again, I'm not tryng to tarnish Mark's reputation, as I'm sure it was built through honest dealings and excellent service. I'm just trying to make a general observation as to this whole episode, to see if we can all view this in another perspective.
Thanks,
-Flood
I would have to say that I agree with bfett - if I had a death in my family the absolute last thing I would be worried about is my reputation on this board. Some people snap out of mourning very quickly and some people don't. Face it guys, unless you are about to depart for a once in a lifetime vacation or go overseas in the service - not getting a knife isn't the end of the world. Granted we can all say what he should do but unless your a** has been in that situation you may not know what it is like. " rant mode off"
I think that personal things are more important, I really do sympathizie. I just wish that I could have been warned before placing my order, or have the option to cancel it once I found out that there might be a understandable delay. As it is now, I have no idea of when my order will come through, and that it has already been billed, and I couldn't cancel it if I wanted to and order from someone else. There should be a message on the answering machine and a notice on the website explaining the situation.
Mark IS among the most reputable dealers here. No one will get ripped off, and I think you all know that. It wasn't too long ago that Mark lost his father, Joe. I can only hope that he hasn't lost his mother, Sherry, as well. Mark is a young guy, like myself. (21) Luckly enough I have yet to lose a family member, but I can only imagine how tough it must be. Mark has a lot going on in his life besides the knife business. He races his Chevelle, he's in the process of purchasing a lot of real-estate, and he has a wonderful girlfriend on top of all this. I hope she is fine as well. So as you can imagine, it must be tough for Mark sometimes, especially in time like this. I can only suggest that, as fellow knife nuts, you send Mark your best, and keep him and his family in your thoughts. In the end, when this is all said and done, the payoff will be great, as Mark is a one of a kind guy to "deal" with. Please be more understanding. Keep truckin' Mark!!!
May I suggest that you read this link: http://www.mjsknives.com/nf_MJ&S.htm
-AR
May I suggest that you read this link: http://www.mjsknives.com/nf_MJ&S.htm
-AR
I thought everyone here was older, but I am just a little older than you guys (23). I do try to understand and I am lucky as you are to have not had to suffer that loss (knock on wood). I just have to learn patience, the hardest part, and wait for my order.
too all that have specified aconcern with an order:
I AM BACK AS OF TODAY. however things are quite the mess at the moment. business why's.
i am slowly but surely working through the problems that have been left by the waste side to be dealt with at a later date. i am 25 years old and honestly i have lost more of my close family and friends in the last 3 years then alot of people do in many years. this not being an excuse or a crutch of any kind however it has hit me hard. i hope for all of you out there that you never have to go through what i have in this short period of time. on top of my loss's i have been left many times with debt that runs up and over 100K while many of you would possibly say bankruptcy or otherwise. i have worked my way through it all and hopefully in the near future ill have it all paid off. as for my reputation on this forum and the internet in general i have a very large concern for it and i always will. i rarely risk anything at all when it comes to my reputation on here however life has gotten rather ruff. and during this time all i can say is im sorry. and in the very near future
all of you that have suffered through this with me i hope to completely make this up to all of you. for those of you backing up my former reputation i thank you(Troy,Adam) i would not be here today with out you guys being part of my life and well of course business. thanks to all of you out there for showing your support and understanding in a time of need.
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Mark-@-MJS
mjsknives.com
knifeman@mjsknives.com
1-800-434-5073
good as the best and better then the rest.
I AM BACK AS OF TODAY. however things are quite the mess at the moment. business why's.
i am slowly but surely working through the problems that have been left by the waste side to be dealt with at a later date. i am 25 years old and honestly i have lost more of my close family and friends in the last 3 years then alot of people do in many years. this not being an excuse or a crutch of any kind however it has hit me hard. i hope for all of you out there that you never have to go through what i have in this short period of time. on top of my loss's i have been left many times with debt that runs up and over 100K while many of you would possibly say bankruptcy or otherwise. i have worked my way through it all and hopefully in the near future ill have it all paid off. as for my reputation on this forum and the internet in general i have a very large concern for it and i always will. i rarely risk anything at all when it comes to my reputation on here however life has gotten rather ruff. and during this time all i can say is im sorry. and in the very near future
all of you that have suffered through this with me i hope to completely make this up to all of you. for those of you backing up my former reputation i thank you(Troy,Adam) i would not be here today with out you guys being part of my life and well of course business. thanks to all of you out there for showing your support and understanding in a time of need.
------------------
Mark-@-MJS
mjsknives.com
knifeman@mjsknives.com
1-800-434-5073
good as the best and better then the rest.
Likewise.
Harry
Harry
This was my first knife order, a Benchmade 9100 Large Stryker BT Combo Edge Automatic. I was all excited, and a fellow coworker recomended MJ&S to me. He had recieved excellent service. I just think that customers deserve a reply about what is going on and the status of their order. Right now I have no idea if Mark has them in stock, wether my order went through, or anything. I couldn't even get ahold of him to cancel if I wanted to order from someone else. I understand his situation, and I will await his reply. I hope in the overall scheme of things (his life) that he will hang in there. He maybe should turn the businees over to someone while he takes care of important personal matters, so that he doesn't lose income or gain a undeserved tarnished reputation.
My only problem is that I went through something similar when I sent my AK-47 in for some work with this guy on the internet. He had a excelent reputation before, but it seems that he came down with every sickness, excuse, reason that his orders were not shipped and completed on time. I did get my rifle back, and he did do beautiful work in the end however. So I am willing to believe you guys and hold up for Mark to get his things back in order.
My only problem is that I went through something similar when I sent my AK-47 in for some work with this guy on the internet. He had a excelent reputation before, but it seems that he came down with every sickness, excuse, reason that his orders were not shipped and completed on time. I did get my rifle back, and he did do beautiful work in the end however. So I am willing to believe you guys and hold up for Mark to get his things back in order.