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New Graham- Your Source for Out of Stock Items!
- Thread starter Jedi_Knife
- Start date
Care to elaborate?
NGK is one of the best and most reputable dealers on these forums.
If you are experiencing problems, then you really should call them. Their owner, and staff are some of the best in the business.
I really do want to hear exactly what your complaint is with these fine folks.
NGK is one of the best and most reputable dealers on these forums.
If you are experiencing problems, then you really should call them. Their owner, and staff are some of the best in the business.
I really do want to hear exactly what your complaint is with these fine folks.
And why complain about it being out of stock? It's either in or not, why fuss about it?
Did they charge your credit card and not have the item to ship?
Did they say on the web site they have it in stock and it's not, and put you in a backorder status with your money in their hands?
I too would enjoy a more in-depth explanation about this rather than a reiteration of four words, which leaves a lot to be desired.
Hell, their tag-line here reads to the effect of "If it's in stock, We got it." What more do you want than this from a discount seller maintaning a brick and mortar facility?
Did they charge your credit card and not have the item to ship?
Did they say on the web site they have it in stock and it's not, and put you in a backorder status with your money in their hands?
I too would enjoy a more in-depth explanation about this rather than a reiteration of four words, which leaves a lot to be desired.
Hell, their tag-line here reads to the effect of "If it's in stock, We got it." What more do you want than this from a discount seller maintaning a brick and mortar facility?
- Joined
- Jan 6, 2001
- Messages
- 4,399
If something is 'out of stock', I bet they're doing their best to get more - it's tough to make a profit on items you don't have.
I have dealt several times with NGK and their products and service are excellent. :thumbup:
I have dealt several times with NGK and their products and service are excellent. :thumbup:haha this is BS banter. the reason NGK is always out of stock on new or popular items is because we all snatch them up. seriously, they maybe the best online retailer period. they have great prices and great service with super fast shipping. if you want an out of stock item call or email them so that they can hold one for you when new shipments come in.
this is the first time i heard someone complain about a place being too good and thus having too many customers :jerkit:
this is the first time i heard someone complain about a place being too good and thus having too many customers :jerkit:
"Need something, and fast? If not, then here's the place to go!"
I don't know what you are talking about, NGK is by far the best online knife dealer that I have ordered from. I placed an order last night and when I woke up today my knife was already shipped.
I don't know what you are talking about, NGK is by far the best online knife dealer that I have ordered from. I placed an order last night and when I woke up today my knife was already shipped.
- Joined
- May 3, 2005
- Messages
- 959
In a store of this caliber, out of stock only can means business is good. Just stand by 'til restocking and you'll be well served. Or, stop whining, understand it's not their fault, it's business, and find other reputable online retailer that has your item in stock (good luck, though)
Wow, troll much. Way to complain about a completely trivial issue and attempt to harm the business of a really good set of folks over at New Graham. You have no base to make any complaints. Obviously you did not even bother to read the main page on their website, which explicitly states " If you can not find what your looking for E-Mail us or call us at our toll free number during regular store hours and we will be glad to get it for you and at no extra charge." In any case, if you do not like the items they have in stock, it is by no means an excuse to bash their company, shop somewhere else and keep your stupidity to yourself next time. :jerkit:
The owner, Michael Dye, has previously stated that he keeps many out of stock items listed because many people (including me) use that as a resource to check the prices of knives that used to be, and may again be, in stock. Since he clearly indicates which ones are out of stock, what's the issue?
J_K,
maybe you should post exactly what happened. Otherwise, it really isn't clear what your complaint is. This will reflect badly on you, as too many people here (myslef included) have had very good experiences dealing with New Graham.
maybe you should post exactly what happened. Otherwise, it really isn't clear what your complaint is. This will reflect badly on you, as too many people here (myslef included) have had very good experiences dealing with New Graham.
- Joined
- May 16, 2006
- Messages
- 244
OK, here's the experience:
Looked for popular models of knives, (plain edged of course). And....
Out of stock!
If they carried more in stock, they wouldn't run out.
Knives Plus, and Knifeworks both don't seem to have this problem to nearly the same extent as New Graham.
Out of stock!
Gotta love the exclamation.
The complaint? Out of stock! (Really, find a relatively popular knife, such as the Boker Wharcom folder) Guess what? Yep, you guessed it.
Bet I can find it at a good knife dealer, In stock! Heh heh.
Looked for popular models of knives, (plain edged of course). And....
Out of stock!
If they carried more in stock, they wouldn't run out.
Knives Plus, and Knifeworks both don't seem to have this problem to nearly the same extent as New Graham.
Out of stock!
Gotta love the exclamation.
The complaint? Out of stock! (Really, find a relatively popular knife, such as the Boker Wharcom folder) Guess what? Yep, you guessed it.
Bet I can find it at a good knife dealer, In stock! Heh heh.
Being out-of-stock is an inconvenience; however, how the company handles the situation tells the true story. For example. . . . .
This is a true statement ! I was shocked how fast they responded to my "out-of-stock" request. Phone call to knife in hand. . . . .less than a week.
I'm sure that NGK will have problems obtaining certain knives, due to the makers/manufacturers not producing runs on specific models. That's unfortunate, but you can't hold NGK responsible in these situations.
I've ordered quite a few knives from NGK. . . . .never a disappointment and always elated with their service and products.
This is a true statement ! I was shocked how fast they responded to my "out-of-stock" request. Phone call to knife in hand. . . . .less than a week.
I'm sure that NGK will have problems obtaining certain knives, due to the makers/manufacturers not producing runs on specific models. That's unfortunate, but you can't hold NGK responsible in these situations.
I've ordered quite a few knives from NGK. . . . .never a disappointment and always elated with their service and products.
So? Did they mis-represent something? Sell you something that wasn't what they claimed? Promise delivery they couldn't or wouldn't make? Sell you one thing and ship another? Sell you something, charge you, fail to meet promised shipping dates and then fail to answer inquiries via phone, email or snail-mail? Sell you a cheap knock-off as the Real Deal? Sell you a kit knife, claiming it was a hand-made custom? Sell you a knife stolen from someplace? Were they abusive to you on the phone, via email, etc.?
No.
Their transgression was to accurately reflect stock status on the products they sell! DAMN THEIR EYES!
Unless, um, oh, I dunno... people bought it all up, maybe?
Then take your business to them. For Christ's sake: You have no complaint here. NGK has not wronged you.
Heh heh. I bet you can, too. I suggest you go do so and stop making a fool of yourself here.
What a maroon.
- Joined
- Nov 26, 1999
- Messages
- 3,776
Jedi, I have received several calls this morning concerning this post.
We open at 9AM EST, please give me a call toll free 1.866.333.4445 and I will be glad to check availability on anything you are looking for; plus I will elaborate on how I run my business and the forces at work in the retail internet world.
Also, I want to thank everyone for jumping in here and explaining some of the issues. I could not do a better job myself.
I appreciate your support and understanding. We really do try hard! (exclamation point)
md
We open at 9AM EST, please give me a call toll free 1.866.333.4445 and I will be glad to check availability on anything you are looking for; plus I will elaborate on how I run my business and the forces at work in the retail internet world.
Also, I want to thank everyone for jumping in here and explaining some of the issues. I could not do a better job myself.
I appreciate your support and understanding. We really do try hard! (exclamation point)
md