Not the last time I buy from an online retailer

Update. Both brk and ksf came through with their warranty, I decided to call ksf and they said they had a backlog but offered me to take the knife back, not for a refund but either store credit or another brk same model but with different wood, the price difference is like $20 but I don’t mind. Brk offered me to rehandle the knife or exchange it. All things considered I’m pretty happy with everyone’s response. Ksf took longer than expected but not all dealerships operate the same way, I’ve had very limited experience with them but based on this issue I’ll most likely buy from them again along with dlt and rec.
 
Sucar said:
Update. Both brk and ksf came through with their warranty, I decided to call ksf and they said they had a backlog but offered me to take the knife back, not for a refund but either store credit or another brk same model but with different wood, the price difference is like $20 but I don’t mind. Brk offered me to rehandle the knife or exchange it. All things considered I’m pretty happy with everyone’s response. Ksf took longer than expected but not all dealerships operate the same way, I’ve had very limited experience with them but based on this issue I’ll most likely buy from them again along with dlt and rec.
Click to expand...
Glad it got resolved. You may want to change the title accordingly
 
Have no fear, WE WILL GET TO THE BOTTOM OF THIS! We shall leave no stone un-turned! We are here to scrutinize, everything!
Resolving the problem is not good enough! We need to ask the real questions and examine the evidence. And then we will proceed to tell you/order what to do!
Welcome to the courts of popular opinion Clown Show.
 
Grateful said:
So it’s ok that BRK sent it out the door like that but you have a problem with KSF doing the same?
Click to expand...
I have more of a problem with KSF in this situation honestly. They dealt directly with the customer and sold a knife to the customer that they already knew was defective. Passing the buck or the hassle onto the customer is worse than a manufacturer giving a retailer a hassle. 1/1 knives being sold as defective to the consumer is worse than some number being defective in a batch to a retailer. Every entity passing the buck is worse than the entity before them.
 
Carboniferous said:
I have more of a problem with KSF in this situation honestly. They dealt directly with the customer and sold a knife to the customer that they already knew was defective. Passing the buck or the hassle onto the customer is worse than a manufacturer giving a retailer a hassle. 1/1 knives being sold as defective to the consumer is worse than some number being defective in a batch to a retailer. Every entity passing the buck is worse than the entity before them.
Click to expand...
If the BRK came in a box, is KSF supposed to open the box and inspect the knife? Because in some of the unboxing videos I've seen, their knives are boxed and wrapped with a little tab seal.

I know I wouldn't be happy to see a brand new knife that had broken seals.
 
I doubt the dealers open and inspect every box that comes from every manufacturer. BRK takes those pictures, not the dealers.

4S2k9Ch.jpg


tRViXHf.jpg
 
Last edited:
Has the number of pins been established yet? I’m not sure I can agree on six without more definitive proof? What if BRK charged you for six, but there is really 3?
 
tokerblue said:
If the BRK came in a box, is KSF supposed to open the box and inspect the knife? Because in some of the unboxing videos I've seen, their knives are boxed and wrapped with a little tab seal.

I know I wouldn't be happy to see a brand new knife that had broken seals.
Click to expand...
Yeah I mentioned that earlier, I don't know the details of who photographed the knives and such, if not true then ignore that specific part. I wouldn't expect a retailer to inspect every item by default. Even if the retailer finds out after the customer does, though, the customer did not get what was advertised to them and should have the minimum possible hassle and expense. Pay the shipping for the customer, no restock fee, 100% refund if the customer doesn't want it replaced.

If someone doesn't do the right thing it should be the big boys who sort it out, not the consumer having to deal with it at all.
 
Last edited:
Sucar said:
Update. Both brk and ksf came through with their warranty, I decided to call ksf and they said they had a backlog but offered me to take the knife back, not for a refund but either store credit or another brk same model but with different wood, the price difference is like $20 but I don’t mind. Brk offered me to rehandle the knife or exchange it. All things considered I’m pretty happy with everyone’s response. Ksf took longer than expected but not all dealerships operate the same way, I’ve had very limited experience with them but based on this issue I’ll most likely buy from them again along with dlt and rec.
Click to expand...
No refund but a store credit.
Is that good?
 
You must log in or register to reply here.
Back
Top