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Question. Who is responsible for a lost knife during shipping, the buyer or seller? Or if there isn't a clearcut answer, is there a standard practice that people use?
Details:
This was a domestic transaction, within the same state via USPS Priority with no additional insurance purchased.
The tracking status is stuck on "In transit" since December 20th, with no updates since then.
Lost package search has been filed on usps.com with no results or messages from them.
It surely sucks for both parties, but I'm wondering how you guys have handled this type of situation. In nearly 1k shipping transactions, this is a first so I've never put much thought into this scenario.
Anyone have a similar situation? How did you handle it? In our case, both parties are calm about it, but just want to get it settled. There is still a possibility I guess that it could be lost and still show up since it hasn't been THAT long, but how long is reasonable to wait?
I don't like purchasing insurance because IMO it puts a target on the package for thieves. As the seller, i don't mind eating the entire loss...but I just want to make sure it's the most fair way to go about it.
Thanks guys!
Question. Who is responsible for a lost knife during shipping, the buyer or seller? Or if there isn't a clearcut answer, is there a standard practice that people use?
Details:
This was a domestic transaction, within the same state via USPS Priority with no additional insurance purchased.
The tracking status is stuck on "In transit" since December 20th, with no updates since then.
Lost package search has been filed on usps.com with no results or messages from them.
It surely sucks for both parties, but I'm wondering how you guys have handled this type of situation. In nearly 1k shipping transactions, this is a first so I've never put much thought into this scenario.
Anyone have a similar situation? How did you handle it? In our case, both parties are calm about it, but just want to get it settled. There is still a possibility I guess that it could be lost and still show up since it hasn't been THAT long, but how long is reasonable to wait?
I don't like purchasing insurance because IMO it puts a target on the package for thieves. As the seller, i don't mind eating the entire loss...but I just want to make sure it's the most fair way to go about it.
Thanks guys!