After encountering high praise for Survive!'s sharp things on the internet in recent years, I pre-ordered a GSO 4.1 in August, 2015. At the time I knew nothing about their production and customer service issues, but their website explained the quasi-crowd-funding business model and made it clear that I should not expect delivery for at least a few months. Over the next seven months, despite never having even seen one of Guy's knives in person, I caught the Survive! fever from this subforum and ended up pre-ordering seven more GSO knives -- partly because of their reputation for quality and value, partly because that seemed the only way to acquire the new models, and partly because I wanted to support a plucky young entrepreneur and his lady love. Since then I have been following the progress of Survive!'s production schedule via their monthly updates, their Instagram posts, and the discussion on this forum. When they announced that GSO 4.1's were starting to ship I thought, "Finally -- I hope they're worth the wait!" That was four or five months ago. I have yet to see one. Is this frustrating? A bit. All else equal I would much prefer to receive the items I ordered sooner rather than later. However, thanks to Chiral and Silver and others here -- all of whom seem to be acting in good faith and none of whom I know other than from their posts on this site -- I have reason to believe that Survive! is not a scam and that my patience will eventually be rewarded, even if the time frame is much, much longer than expected. Yet there is a niggling concern whispering in the corners of my conscious mind that causes me to wonder whether Survive!'s business practices may cause the company to go under before my orders are fulfilled. Threads here describing unheeded requests for refunds, frequent broken promises, and chronic unresponsiveness to customer inquiries and requests all feed that concern. No matter how good their products or services, businesses that neglect customer service are not likely to ... well ... survive!