POOR customer service

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Silver Eagle said:
I'm friends.... that is very close friends with a disgruntled ex survive knives employee and I'm warning everyone here that is a customer waiting for products to ship, you better demand a refund ASAP. I scrolled through a couple of these threads and it's a shame that some people continue to want to believe in guy. I get it they make a great knife and they probably had good intentions from the beginning. This isn't the case right now. They owe a lot of people money not including just their customers. They screwed up big-time. Y'all do know he's a convicted felon and is currently being investigated for that fire? It's time for the owners of this website to shut down this thread for survive knives and accept the fact that they failed and their customers deserve better. Come on people open your eyes.
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You sound very much like a member that's now banned who made a number of unsubstantiated claims about Survive. I'm aware of Guy's past and, even as a fairly outspoken critic of theirs, don't feel it's a real area of concern. As for the investigation and claims of insider knowledge, you really need to provide some solid evidence if you're going to level that kind of accusation.
 
^ I wish I could remember the other rabble rouser moniker that formerly banned fire bomb thrower (pun not intended!) was using, but perhaps your memory serves you better in that regard.

I was expecting to see a post like this one which literally made me LOL'd because one can literally count the number of ex- Survive employees on like one hand which is already missing 2-3 fingers!

I think even Guy knew that he would get investigated for the fire which unfortunately occurred in his property. Investigation of anyone's financials is par for the course in cases of a sizable insurance claim, specially when fire is involved.
 
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I've never been a member here and this account took well over 2 weeks for it to be authorized in order for me to post here. I guess this forum has had a lot of membership request so that they can come here and raise hell about certain vendors. For the record... I'm only the messenger here. I'm only providing information that was given to me from a disgruntled employee. For potential legal reasons I will not be providing her information. I'm sure anyone here that has close ties with survive knives would know who my friend is because it is a small company. This company is Shady and for anybody that supports them is either very ignorant of the situation, or an actual employee for this company secretly posing as a customer here on this website. You've been warned. File your disputes with PayPal, Banks, Better Business bureaus and file lawsuits. This company is crooked and needs to be shut down.
 
Casinostocks said:
^ I wish I could remember the other rabble rouser moniker that formerly banned fire bomb thrower (pun not intended!) was using, but perhaps your memory serves you better in that regard.

I was expecting to see a post like this one which literally made me LOL'd because one can literally count the number of ex- Survive employees on like one hand which is already missing 2-3 fingers!

I think even Guy knew that he would get investigated for the fire which unfortunately occurred in his property. Investigation of anyone's financials is par for the course in cases of a sizable insurance claim, specially when fire is involved.
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Do you realize that the very first step of recovery is denial? You're getting there. Hopefully it doesn't take half of your life before you see the light.
 
Silver Eagle, OK! Let's just say that folks are prepared to give you both benefit of doubt that you are not that previously banned member making a magical reappearance contemporaneously as when Survive! has hit another major turbulence and further, we the collective in here do not shoot the messenger...

How does the suggestion bordering on recommendation that, "this Co is crooked and needs to be shut down" help the hundreds of people who are waiting for their knives? Does your friend care to elaborate?
 
Silver Eagle said:
Do you realize that the very first step of recovery is denial? You're getting there. Hopefully it doesn't take half of your life before you see the light.
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You will not be taken seriously at all if you apply to me the same boiler plate response which you gave Chiral a few posts back!

I may very well be feeding a troll in here but let's roll with your version of the events. Please illuminate me on my previous musing: how does "shutting it down" help their existing customers? Come on, your ex-employee friend must surely know some of the intricacies.

P.S. yes, I am aware of both the 5 steps and the 7 steps versions, whichever is your flavor.
 
Casinostocks said:
Silver Eagle, OK! Let's just say that folks are prepared to give you both benefit of doubt that you are not that previously banned member making a magical reappearance contemporaneously as when Survive! has hit another major turbulence and further, we the collective in here do not shoot the messenger...

How does the suggestion bordering on recommendation that, "this Co is crooked and needs to be shut down" help the hundreds of people who are waiting for their knives? Does your friend care to elaborate?
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Who gives a damn about whether I'm right or wrong? There's a lot of customers that were ripped off and I'm only here to share what little bit of information I have. I really don't give a damn what people think about me. You don't feed my kids or pay my bills. I'm speaking to the ripped off customers not the Fanboys. Bottom line is this....any and all that are waiting for products to be shipped that paid they're hard earned money needs to make every effort possible to get their money back and they should also make an extra effort to report them to the Better Business Bureau. I'm not going to argue with anyone here I'm not trying to get cool points. like I said I'm just here to provide what little bit of information I have. Guy is a crooked liar and the information that was given to me is from an ex-employee of not recent. She too has been questioned by investigators concerning guy even before the fire. The best thing that needs to be done is the owners of this domain cut all ties With Survive knives and their customers do everything they can to get their money back.
 
Guy right now as we speak is being investigated for fiduciary fraud, and theft by conversion. He's also being investigated for this fire. But these other charges are currently being reviewed by an indictment panel of jury members. It's only a matter of time before a grand jury indicts him and he is arrested. Again....any and all thats waiting for products to be shipped you better do everything in your power to get your money back.
 
OK Sir, got it loud and very clear and let me to congratulate you on achieving precisely that task which you've been charged with, i,e, providing very little substance.

So by shutting down, you meant for the owner of this Site to shut down the Survive! subforum. I'm sure that the owner of this a Site is much more savvy with the Community which he has created and if need be, he can take care of his business end of things better than both of you and your friend.

Lastly, calm down man! Why the hostility just because some of us dared to question your credentials?! BTW, no one is on here to "feed anyone else's kids, families, pets, etc". This is not the frigging soup kitchen down at the local church!
 
This is a forum a public format at that... if you think somebody's going to provide Social Security numbers affidavits recorded conversations or whatever y'all think you need in order to move forward with supporting my claim you going to be waiting a long time buddy. It's real simple, demand your Goddamn money back and file complaints with the Better Business Bureau. This isn't just hot air. A lot of you that continue to support this company is going to look back at this in a year or two and be like oh my God I cannot believe that I supported this company. You've been warned. Those $25 deposits for production knife sales? All a scam. I cannot believe the ignorance is so strong here. If you want to continue to support this company then do it from the sidelines and try to stop silencing those with real complaints and issues with this company. They have every right to complain and raise hell. Stop publicly supporting these scam artist! Guy is a crook.
 
Standard78 said:
Come on guys!

We all know that First Alchemy.... I mean Silver Eagle gets triggered easily.

Without proof, any claim he makes is worthless conjecture.
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Worthless conjecture? All I've seen is Major escalations and none of their serious issues being resolved. That's what I see. Right there in front of your eyes. Continue to support these Crooks. I hope you're one of the many customers that's owed a small fortune of knives and this company rips you off. Please I can't wait to hear you whine and cry because you didn't listen to someone like me. I will feed off of your misery. Congratulations buddy
 
Casinostocks said:
What's owed to this disgruntled ex employee who's also your friend?
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Nothing is owed as far as a pay roll goes. She was let go because of guy's jealous wife. She also caused damage to their personal vehicle and the insurance company refused to pay the claim. The same insurance company that's also going to refuse to pay for the fire damage. Like I said you're dealing with Crooks and they've done a damn good job covering the wool over people's eyes.
 
I come here too for the friends I have in the Survive forums. Friends like @Silver Needle @Hard Knocks Standard78 Standard78 Casinostocks Casinostocks are just to name a few, sorry if I left anyone out! lol If Survive does go under, my friends I'm sure will still stick around. These same members have helped me out in finding different knives I couldn't find, or just basic knowledge for a newbie! I frequent many different subforums here and have met lots of wonderful people. Even met up in person at Bladeshows. I hate to hear this of Survive, as I'm fairly new to this subforum and the members are super nice. I hate to see complainers come here and shit in this thread, but I guess they have every right to do so with money invested in the company. I'm no fan boy, but I do like some Survive models, along with a million different other brands. My bread and butter brand will always be Becker, but that doesn't mean I can't use other great knives! Here's to positive thinking and hoping for the best, for all parties involved....
 
Hard Knocks said:
I can only speak for myself, not anyone else. I know that you and I have both followed the company closely, each with a different perspective, and I have respect for what you say, even though I've sometimes disagreed with it. I've been trying to separate the actions of the company from my friends, the forum regulars. If the company goes down, a whole lot of my friends, and many other folks that I haven't met, are going to be taking a loss. Man I don't want to see that. My loyalty lies with my friends here.

This place has been one of a couple of my homes within Bladeforums. It's been a spot where I can put my feet up and share a few hunting stories and talk about what knives you were out with this weekend. And I've learned a lot and tried to give a good turn here when I'm able because the folks are easy for me to talk to and exceedingly generous. But then I read things like how confidence in some of us here has been a factor with folks ordering. Or what you mentioned above, that it seems a totally free pass has been given, and both of those things give me pause. I've hung in because even though the refunds were slow, they did always happen. Or the knife did finally get delivered. But this barrage of unanswered refund requests has me sick to my stomach.

I don't know where else I'm really going with this except to say that I will always come to the defense of my friends, whom I hope in some small way can be distinguished from the company. But that I feel about as low as a guy can feel tonight seeing more of these missed refunds.

David
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I felt the same way about this subform. It was my favorite place for awhile. However, I could not ignore what this company was doing and walked away. I honestly miss hanging out, but will not participate in a forum that supports an unethical company.

I still remain incredulous at how many excuses are made for S!K. Many of the people in this forum seem like good, no-nosense, salt of the earth type of guys. I am pretty sure that if another person in their lives lied and acted the way S!K does, most of the members of this subform would not put up with it. And yet, again and again, people defend this company and make excuses for them. I honestly just don't get it...
 
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My support and hope- that is all it truly is, HOPE- is derived from empathy with a small business. It's damn hard, and I want to support people that are truly trying, risking. I liken it to rooting for the underdog in a movie.
Sometimes, the underdog pulls through. Sometimes the underdog becomes what the naysayers claimed they would become. I can't make heads or tails of what's going on here, and silence from S! about the refund issue alarms me. Even if I argued that BF is a small fraction of their business, it is a customer facing fraction of which they are aware and manage content. Thus I expect a public statement here about their continued odd behavior.

I do not have any inside info or faith granted from on high. I too, worry. I restrain from requesting refunds believing that causing a "run on the bank" will bring SilverEagle's prohpecy to life, possibly a motivation in that person's choice to post what they did. Whetever is happening at Survive!, I very much hope that the company will formally address concerns immediately, and be candid with those that have invested their time, money and emotion before the failure to communicate does incite a run on their business.

I hear you nrockclimb, and I concur. I am just indeterminate about a path forward.
 
Not here to defend or condem Survive ... but once again wondering why an erratic few always seem to come on the forums and think they should be the keeper or conscious for all members?

Most of us here are adults and been a long time since we needed anyone to change our dispers.

It's one thing to calmly bring up a subject or concern and have a discussion about it no matter which side you're on ... but the name calling ... the threats ... the crazy rants aren't only annoying but just further cause problems.

I think most of the people here are good people and many would give the shirts off their backs if needed ... and to jump in the middle thinking rants and swearing and threats are gonna fly ... well think it should be obvious how that goes.
 
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