Poor treatment from ON/SCENE TACTICAL

G19G26

G19G26

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Nov 19, 2001
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I sent two knives to Eric at On Scene Tactical. One was a FFBM. The sheath and knife came back fine.

The Busse War Boar looking like it went through a war. The finish was VERY worn when it came back to me. The TAN coating which was pristine when it was sent to him came back very smoothed along both sides and practically worn to bare metal at the tip.


I have emailed Eric twice with my concern. He has replied twice. He claims that the TAN finish always wears when the fitted to kydex. Can't believe that. My other TAN Busse blades don't show anywhere near this kind of wear after hundreds of time in and out of their sheaths.

Eric has stated that he will not take responsibility for the blade finish,but wants me to be a happy customer.

How can I be a happy customer. My blade that was mint, looks really worn. If there was a problem in working with this finish, then it should have been stated before my blade was treated this way.

I cannot in good faith send others to him.
 
What else besides what you've already mentioned has he offered to do or have you asked him to do so you can be a happy customer?
 
G19G26: You probably considered this but have you made Eric aware of this particular thread so that he can come here, if he chooses, and lay out his side of the story?
 
Mr. G19,

What is it you want Mr. Eric To do?

Should he buy you a new knife ?

I am going to assume that you already know that when you use a knife with a coated blade the coating wears off and scuffs .

Did You buy the knife to use or just collect ?

Jim
 
Busse TAN finish is the toughest finish out there. My other Busse TAN blades have not shown hardly any wear after going in and out of kydex sheaths hundreds of times.

I'd like my knife back to the condition that it was when sent.
 
all of these comments directed toward g19g26 are absolutely bizarre ........ does it matter what he collects busse's for? if he does use them or stick them in a safe is not relevant, if eric wanted to make things right he would offer to have the blade re coated by busse. there is no reason to have this kind of wear on a blade from having a sheath made.



and just to ad this thought...... i will have to think twice before ordering from him....or just send in my users.
 
Hello Guys...

Defensive Mode

*ON*

First off,, I'm not going to bounce back and forth from thread to thread..

If you would like a Detailed Explanation of what is what,, please look at my reply(s) here

(Link Fixed)

http://www.bladeforums.com/forums/showthread.php?t=506874

Secondly,,The surface of Busse's Tan Sand powdercoat is one of the most delicate powdercoats that they put out. The grains are Easily picked off with a fingernail.

When those particals come off, the surfaces gets smooth and there is No problem..

Please don't tell me about powdercoating..

I've handled more Busse powdercoated knives then you can even Begin to dream of.
Thirdly..

If anyone has an issue or Any doubt of my Ability to sheath a knife,, Properly,, please feel free to search this forum either using your search criteria or :

Eric E. Noeldechen
Normark
On/Scene Tactical

Please do go look...

Thanks for your time..

Eric E. Noeldechen
On/Scene Tactical
 
Hey Guys..

Valley..

With All due Respect....

It is relevant, because had I know he "collects mint Busses" I wouldn't have done the job.
It was presented to me as a User. Once the knife is Carried it isn't NIB.

The damage is minimal if any. The pictures I have of the knife prove that.

I was only told it was a MINT Collector After the job was done...

To top it off, the Sand powdercoat Cannot be sheathed by ANYONE without this happening to the top surface of this particular powdercoat.

ttyle

Eric
O/ST
 
G19G26 said:
Busse TAN finish is the toughest finish out there. My other Busse TAN blades have not shown hardly any wear after going in and out of kydex sheaths hundreds of times.

I'd like my knife back to the condition that it was when sent.
Click to expand...

Guys, I hope this works out for you both. :)
 
Hey Guys..

Tykron..

Yes,, However some wear Especially with this particular PC is Expected.

It's like sandpaper,, How can it Not be expected. ?

ttyle

Eric
O/ST
 
Who gets a kydex sheath for a safe queen? That is retarded.:jerkit:

**edit - my first response may be uncalled for. I would like to add a little substance. Everyone, especially everyone that looks in this area of the forums has read countless times in the "for trade" / "for sale" forums "like new, kydex rubs". If Eric didn't bother to test and see if the sheath properly fit the knife in a professional way and simply formed it and shipped it the rub damage would have most likely been less, but a good sheath maker would in fact test the fit by inserting and removing said knife and there would be the "usual kydex rubs" that we so commonly read.
 
I have never bought a sheath ever from Eric. I can tell you one thing though there are very few in the world that match up to his reputation and quality of work. Plus he's a canuck he wouldn't wrong you:D


Even a noob as myself know you take out a knife once from a kydex sheath you know it will rub against the knife. It just is you should have gone with a leather sheath bro.

Overall i hope you get satisfied in the end.

take care
aj
 
Normark said:
Hey Guys..

Valley..

With All due Respect....

It is relevant, because had I know he "collects mint Busses" I wouldn't have done the job.
It was presented to me as a User. Once the knife is Carried it isn't NIB.

The damage is minimal if any. The pictures I have of the knife prove that.

I was only told it was a MINT Collector After the job was done...

To top it off, the Sand powdercoat Cannot be sheathed by ANYONE without this happening to the top surface of this particular powdercoat.

ttyle

Eric
O/ST
Click to expand...

eric in my business i deal with things that arent really my fault..... however i fix them so my client is happy.


that said, the pics on the other thread dont look that bad, however you should be clear with clients and let them know what to expect esp when you have the experience of working with these coatings as you pointed out. just my thoughts
 
Normark said:
Hey Guys..

Tykron..

Yes,, However some wear Especially with this particular PC is Expected.

It's like sandpaper,, How can it Not be expected. ?

ttyle

Eric
O/ST
Click to expand...

Oooops. I edited that post because by the time I hit the "send button" some good replies came in. I just forgot to remove the quote so it didn't make sense after I edited it.

This should not be going on it 2 threads but since it is I will add what I did on the Busse forum.

I purchased a sheath for my user BA-E a while back from Eric. So I have no doubt that he can make quality sheaths. :thumbup:

I think the critical factor here is what the agreement was before hand.

sorry if my previous post didn't make sense. :o And, again ,I hope this works out for you both.
 
I'm an operations manager and manage a bunch of project managers (like herding cats). When we look back at projects that have gone bad because of unhappy customers, poor deliverables, etc... almost without exception the root causes included "lack of communication" or "mismanagement of customer's expectations".

Normark knew that this type of knife would have finish wear when put through his sheaths. He would have been well served by mentioning this risk to the customer. The customer then would have known what the risks were. The customer would have either chosen not to go through with the transaction or would have moved forward knowing the potential downside.
 
Slatts said:
Normark knew that this type of knife would have finish wear when put through his sheaths. He would have been well served by mentioning this risk to the customer. The customer then would have known what the risks were. The customer would have either chosen not to go through with the transaction or would have moved forward knowing the potential downside.
Click to expand...

Also, the customer should have let Eric know that the knife was not going to be a user. There was definitely a lack of communication in this deal. Hopefully something can be worked out.
 
+1 for Slatts with a slight adendum.................

I also find it ridiculous to buy a kydex sheath for a safe queen. Kydex sheaths are famous for both durability and scratches. Sheaths so tough they beat your knife while they protect them. I think it is completely unreasonable to think that the knife would come back in the exact same condition it was sent. The first time G pulled it out of the sheath he would scuff it, in the same fashion shown in the pictures. That being said, the wear is more significant than I would expect for a sheath fitting. Long story short, it's like $30 to get Busse to refinish a knife. Eric you should warn a customer next time you believe thier knife could be damaged in the process of making the sheath. G you should be WAY more realistic about your sheath choices and the ability to send out a knife and have it return in perfect condition.

P.S.
I agree with Eric about tan coating, it has a tendency to flake the top layer, which is very coarse and granulated, and pretty much sand itself. Go satin :)
 
Hey Guys..

Valley....

When I make a mistake I will correct it...
However should I be responsible for what is not in my control.

Some of the responsibility has to also fall on Chuck.

I do try to make sure my customers know what they are getting, although some of it has to be assumed on both sides.

My websites clearly have disclaimers on two different pages

My FAQ page and my Mission Statement page :

(Quote)

Q : Will Concealex Scratch My Knife, and can you line it with some type of material ,i.e. Felt,Leather ect ?

A :Most All sheaths, no matter what they are made from will scratch a sheath in time. I take Every precaution so this doesn't happen. When using synthetics as sheathing material, there are very close tolerances inside the sheath to give it a snug, no rattle fit. Lining a sheath with Any material will hamper the cleaning process and Actually trap foreign matter inside of the sheath itself. Therefore I Do Not line a sheath with Any type of material. Feel free to e-mail me if you need a better explanation.

(End Quote)

(Quote)

***Please Be Aware, that although I warranty my work against manufacturing defects, I cannot warranty against scratching of any kind. ALL, Concealex©, Kydex, Leather , Nylon, Fluff from a ducklings Ass, Will scratch blades at some point . It is nothing that can be strictly controlled.

(End Quote)

This has been there since the websites were developed in 1999. I have to assume that someone buying a product from me has at least browsed my sites and read the FAQ.

Short of Outlining these things with Every knife that comes down the pike,, what else could I do ?

This is indeed an unfortunate happenstance and I Definately want Chuck to be Happy..As I said, an unhappy customer is a customer that doesn't come back.

Thanks

Eric
O/ST
 
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