Possible Problem with a Trade

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medusaoblongata

medusaoblongata

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I agreed to do a trade with another forumite, arranged via email (not WTT post). We shipped as planned, he received the items I sent him and was pleased with the deal. When I received his package, the envelope had been torn and one of the items was missing. It was a Priority Flat Rate envelope, the tear is large enough for the item to have fallen through, and the tear does not look intentional at all. The tear was taped up poorly. I can't see any way that a person could deliberately tear an envelope in that manner. It was shipped USPS Priority w/Delivery Confirmation, no insurance. I contacted him immediately when I received it, and he assured me that the missing item had been in the envelope when he shipped it. I've seen him on multiple forums, and I believe he is telling the truth.

So it looks like the envelope was torn accidentally by USPS and that's how the item fell out. I have opened up an investigation with USPS, got a case#. That didn't go anywhere so I opened up a Mail Recovery Search with them, so if they find it they can send it to me, but it's likely that they won't find it.

So my question is - what to do?
I don't doubt the guy's honesty at all.
It's a $100 item.
 
As far as I'm concerned the other guy is responsible for replacing the lost knife. Sending a knife in an envelope that could tear open is unacceptable, in my opinion.

Did you ask that the package not be insured, or did the other person make that deteermination on his own?

The shipment should have been properly packaged and insured.
 
Talk to the other person in the trade and see what you two can do privately to fix the situation. My view is he still owes you though. It is his responsibilty to get you the items safely. By choosing not to insure the items, he also chose to bear the responsibility for the loss. I know the PO is a pain to deal with on insurance claims but they have paid off everytime I have filed a claim. You just need to jump through a few hoops but it is far better than simply bearing a loss.
 
Keith Montgomery said:
As far as I'm concerned the other guy is responsible..

The shipment should have been properly packaged and insured.
Click to expand...

Keith,

Is completely correct, as he usually is.

The above are the facts. No excuses should be accepted from your trading partner. One never uses a flat parcel to ship a knife. One must always use shock resistant box/carton which USPS provides for free. In my opinion he owes you the item or the items value(your choice) that was lost/stolen due to his/her negligence.

As Bill Siegle said, they(your trading partner) bore the responsibility of the loss because they chose NOT to INSURE and PACK the parcel properly. End of story.

Hope it works out for you and soon.
 
I agree with all these guys. He should have purchased insurance. He needs to remedy the situation or you should trade back the knives sans the lost blade.
 
I had the same thing happen to me with an eBay purchase a year or so ago; except it was 3 knives and the envelope had two of the boxes (smashed) but no knives. The seller's only response was that they were there when he shipped it.

Thus, I filed a dispute with paypal and they found in his favor since the envelope was scanned delivered.....

Jumped out my carrier for scanning a torn/empty envelope as delivered without notifying me; but was out a couple hundred.

Shipping knives in any kind of envelope is a bad idea. About the tenth time they slide into that crease, she's coming open. And there is now a free flat rate box that is the same price as the flat rate envelope to ship.
 
Keith Montgomery said:
As far as I'm concerned the other guy is responsible for replacing the lost knife. Sending a knife in an envelope that could tear open is unacceptable, in my opinion.

Did you ask that the package not be insured, or did the other person make that deteermination on his own?

The shipment should have been properly packaged and insured.
Click to expand...

i agree 110%..........
 
When I pack knives, the last thing I do before I seal the box is shake it up and down and sideways. If I hear or feel anything move inside, I open the box and repack it tighter. There is no excuse for using flimsy packaging.
 
Sounds like the trader tried to cheap out,he owes you.
I would send an e-mail and if he ignores you,start makeing noise,at least others won't be injured from that one.
If he does not answer he is not only a cheapskate,he is also a deadbeat. joofo
 
He had suggested the shipping method (Priority with Delivery Confirmation (no insurance)) so that's how we both shipped.

Here is the last email I sent him:
I'm not sure why I haven't heard from you in a few days, as this isn't a done deal, and we still have a problem to work out. I have still not received the Surge for which I had traded, and which you had promised. What do you suggest we do to resolve this?
Click to expand...
and the response he just sent:
Not sure, after reading the bladeforums post, they all talk about using insurance and you didn't either.. Plus, I'm an eBay seller and I'm not responsible for lost or damaged items
Click to expand...
 
OK so you didn't insure either.......your item arrived. Now he still needs to deliver his end of the bargain. I'd say it is time to post who this is so that others out there know to avoid him.
 
He was not an "eBay seller" in this deal as he engaged in a trade. Were this an eBay sale, he would be paying eBay a percentage of the trade value for the transaction. I doubt he is doing so, but you might contact eBay and inquire. You have learned a valuble lesson here for only $100:
a) don't send stuff uninsured;
b) the guy is not one who cares much about his reputation.
I would like to know who it is so I can be sure and avoid him.
all da best,
rats...
 
No matter what manner of shipping he used, sending knives in an envelope instead of a box is completely unacceptable.

He seriously needs to take care of this mistake on his part.
 
Ya know ...

... if I go into a store and buy a vase and I give the man my money and he picks up the vase to wrap it and he drops it and it breaks ...

... he still owes me a vase. Or my money back. It doesn't matter why the vase I wanted is gone, I traded him money for a vase to take home. When people buy, sell, or trade, over the internet or in person, each person is responsible for actually getting the agreed items to the other. Period.

Frankly, I don't want any part of a "deal" where one side says, "Once I send it off, my responsibility is fulfilled." No, it isn't. It's fulfilled when the package arrives & I am satisfied.
 
out this guy, at least other members will know who to avoid... A deal isnt done until both parties are satisfied, end of discussion.
all the best
ivan
 
A couple years ago I participitated a trade. I traded a MT Socom DA for a MT Halo. The Halo arrived in pristine condition but my Socom never got there. Since there was no deal I immediately sent his knife back. It is the sender's responsibilty to insure he sent item arrives. AND, it was my responsibility to insure it and I blew it.

I have never again sent a $250 item without insurance. Expensive lesson but the screw-up was self inflicted.

A deal is not a deal unless and until both parties are happy. There is simply no other way!!
 
Keith Montgomery said:
Yep, it's time to let everyone know who this guy is.
Click to expand...

Agreed, folks NEED to know who this guy/gal is at this time.

Incidentally he/she is doing severe damage to their future REPUTATION at the cost of this one trade by not making this right to date.

Its quite a simple thing to resolve since the onus of LIABILITY clearly falls on them for NOT properly packaging the item in a crush resistent box/container that the USPS hands out free of charge when one uses the Priority services. Insurance is a nice extra, but I have found comon sence(cents) to be the best insurance.

He/she also NEEDS to make an appearence here to EXPLAIN themselves post haste.
 
Just because a way of doing business works on eBay doesn't mean that it is acceptable here. There is a well known rule on this forum; it's not a deal until both parties are satisfied.
 
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