I recently purchased a brand new custom Emerson CQC-11 from member JCrow97 on 2/17. You can view the sales thread here : http://www.bladeforums.com/forums/showthread.php/1155277-Emerson-CQC-11
I emailed him, and asked how the lockup, centering and action was. I also asked if there was any bladeplay. He replied that everything was good, and we proceeded to make a deal. He asked me to use PayPal gift, but I never do, and I used PayPal Goods.
I received the knife yesterday, and it's a beautiful knife, but it has some problems with it. The centering is a bit off, the lock is a little bit sticky(not a huge deal, but I did ask him if it was sticky) and mainly, there is side to side play. At this point, I have only opened the knife two times to check it.
I immediately emailed him, and expressed my concerns. Despite liking the feel of the knife, I asked him for a return, because it was not as described, and with the problems it has, there is no way it is worth $1200.
He emailed me back that day, and basically said he was surprised to hear this, because he didn't noticed these issues when he had it. He stated that he wanted me to be happy with my purchase, but in the same sentence said that he had a problem with a return because he was getting a knife back in a different condition in which he sent it. He offered to pay for the shipping to Emerson to have it fixed, but I politely declined and said I would like a return/refund still. He also asked me if the pivot was loose, and that could be the cause of the problems. At that point, I hadn't touched it, because it was still his knife, and I didn't want to mess with it. Since he asked me that, I went ahead and carefully tightened it. It did not fix the centering, and it only fixed the bladeplay if the pivot was tight enough to not allow the blade to even be opened.
That happened yesterday evening, and I gave him until about 5 O'clock today before emailing him again and asking for a return, or at least what he had to say about it. These are his exact words from his email:
"I consulted 3 high ranking BladeForum moderators on this issue and we discussed and went over the pictures of the knife, rules, and the protocol. They came to the consensus that there is either "buyers remorse" or "not knowledgeable of Emerson knives and expecting Sebenza Quality". They also thought that me paying for Shipping to Emerson was the reasonable solution, I'm willing to do that."
With the policy at BF of no deal is done until both parties are happy, I find it hard to believe that any moderators told him not to give me a refund. Also, saying that I'm expecting Sebenza quality is a little crazy to me. We are talking about a $1200 custom, not a $400 production. Expecting it to be solid with no bladeplay isn't to much to ask, let alone it being as described, since I asked him about all the problems it had prior to purchasing.He also went on to say that since I didn't purchase the knife through ebay, I wasn't able to file a Not as described dispute with paypal and I had no course of action, so I was basically out of luck if I didn't want to send it into Emerson to be fixed.
I knew I was covered with PP, and I filed a dispute, and than he escalated it right afterwards. I've tried to be civil and understanding, letting him know that he will receive it back exactly as he sent it, but he is just being unreasonable. There is a picture of the centering on his post, but from the angle he took it, it does appear to be centered. I have taken my own picture (as soon as I received the knife) and I will provide those at the bottom.
I have done a lot of deals on BF, most of which went perfectly. I've never had to return a knife. I have had someone return one to me. I wasn't happy about it, but I made a mistake and I owned up to it and gave them a full refund like everyone should. I didn't want to make this thread, and I wasn't going to, but I read his comments to PayPal, and he actually said that I altered the knife by adjusting the pivot without his consent and that's what's caused the centering and blade play issues. That is the reason he is saying he won't take it back, because I screwed the knife up. I think it is low and underhanded for him to say that to PP. That is the reason I am making this thread.
I apologize for being so long winded, but I know how the community like all the facts and details on posts like these.
I emailed him, and asked how the lockup, centering and action was. I also asked if there was any bladeplay. He replied that everything was good, and we proceeded to make a deal. He asked me to use PayPal gift, but I never do, and I used PayPal Goods.
I received the knife yesterday, and it's a beautiful knife, but it has some problems with it. The centering is a bit off, the lock is a little bit sticky(not a huge deal, but I did ask him if it was sticky) and mainly, there is side to side play. At this point, I have only opened the knife two times to check it.
I immediately emailed him, and expressed my concerns. Despite liking the feel of the knife, I asked him for a return, because it was not as described, and with the problems it has, there is no way it is worth $1200.
He emailed me back that day, and basically said he was surprised to hear this, because he didn't noticed these issues when he had it. He stated that he wanted me to be happy with my purchase, but in the same sentence said that he had a problem with a return because he was getting a knife back in a different condition in which he sent it. He offered to pay for the shipping to Emerson to have it fixed, but I politely declined and said I would like a return/refund still. He also asked me if the pivot was loose, and that could be the cause of the problems. At that point, I hadn't touched it, because it was still his knife, and I didn't want to mess with it. Since he asked me that, I went ahead and carefully tightened it. It did not fix the centering, and it only fixed the bladeplay if the pivot was tight enough to not allow the blade to even be opened.
That happened yesterday evening, and I gave him until about 5 O'clock today before emailing him again and asking for a return, or at least what he had to say about it. These are his exact words from his email:
"I consulted 3 high ranking BladeForum moderators on this issue and we discussed and went over the pictures of the knife, rules, and the protocol. They came to the consensus that there is either "buyers remorse" or "not knowledgeable of Emerson knives and expecting Sebenza Quality". They also thought that me paying for Shipping to Emerson was the reasonable solution, I'm willing to do that."
With the policy at BF of no deal is done until both parties are happy, I find it hard to believe that any moderators told him not to give me a refund. Also, saying that I'm expecting Sebenza quality is a little crazy to me. We are talking about a $1200 custom, not a $400 production. Expecting it to be solid with no bladeplay isn't to much to ask, let alone it being as described, since I asked him about all the problems it had prior to purchasing.He also went on to say that since I didn't purchase the knife through ebay, I wasn't able to file a Not as described dispute with paypal and I had no course of action, so I was basically out of luck if I didn't want to send it into Emerson to be fixed.
I knew I was covered with PP, and I filed a dispute, and than he escalated it right afterwards. I've tried to be civil and understanding, letting him know that he will receive it back exactly as he sent it, but he is just being unreasonable. There is a picture of the centering on his post, but from the angle he took it, it does appear to be centered. I have taken my own picture (as soon as I received the knife) and I will provide those at the bottom.
I have done a lot of deals on BF, most of which went perfectly. I've never had to return a knife. I have had someone return one to me. I wasn't happy about it, but I made a mistake and I owned up to it and gave them a full refund like everyone should. I didn't want to make this thread, and I wasn't going to, but I read his comments to PayPal, and he actually said that I altered the knife by adjusting the pivot without his consent and that's what's caused the centering and blade play issues. That is the reason he is saying he won't take it back, because I screwed the knife up. I think it is low and underhanded for him to say that to PP. That is the reason I am making this thread.
I apologize for being so long winded, but I know how the community like all the facts and details on posts like these.
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If I spent that kind of cash on a knife and I wasn't happy with it I would only wait a short while before going to the pp resolution center and opening a pp dispute..that's what you paid them the 3% for is issues like this. Explain your side and see where it goes..you've got 45 days to do it.
