problems with TheBladeShop ?

We need a sticky in this forum simply stating the GOOD on-line dealers and the BAD on-line dealers...
[snip]

How about it Mods? Something to warn potential buyers of scrupulous vendors and acknowledge the ones that give excellent customer service and communications?
This was just recently addressed. (Probably for the upteenth time.) BF members posting their experiences and opinions is one thing. BF itself recommending and anti-recommending places could potentially place an undue liability burden upon the site.
 
Right. We get quite enough lawsuits as it is, don't need any more, thank you. :cool:

The moderators just moderate the discussion; we don't make up your minds for you. Run a search for the dealers you're considering buying from, see what experiences others have reported, and make up your own mind.
 
Today I logged onto their website to see if there was any update on the status of my order, and to my surprise there was. It was considered a "new order" for the last two weeks, but today it is now labeled as "In Progress". According to their website "In Progress" means "...your order is being processes in our warehouse and will ship in 24-48 hours."
 
Today I logged onto their website to see if there was any update on the status of my order, and to my surprise there was. It was considered a "new order" for the last two weeks, but today it is now labeled as "In Progress". According to their website "In Progress" means "...your order is being processes in our warehouse and will ship in 24-48 hours."
I don't mean to burst your bubble, but I have had an "In Progress" for two weeks.
WhitleyStu
 
Well fellows, I have some GOOD news and I hope you guys can say this soon too.

Today I got home to find a UPS package that arrived a day early. The correct knife was in the box, shaving-hair sharp, and a return label w/customer receipt accompanied it. It wasn't shipped from the Blade Shop, but rather from Wisconsin (or was it Michigan?). Evidently, the day I talked to "Eddie", last Tuesday, and when he put me on hold to check with the warehouse, he must've called a supplier in Wisconsin(?). They shipped the correct knife that day.

IF I HADN'T READ ALL THE POSTS IN HERE, THIS WOULD BE THE ONLY COMPLAINT I'D HAVE ABOUT THE BLADE SHOP:
-They didn;t reply to my emails (3) and I couldn;t get through on the phone (tried every day after Christmas and finally got through day after New Years Day)

Other than that, the service was exceptional. <--- yes I mean that. They made a mistake, shipped the wrong knife and, when they found out, shipped the correct one immediately. Aside from having a hard time getting ahold of them, I'd call that above average service.

Now fellows, please don;t flame me - I can read and I know your experiences are different. I'm just talking about my experience right now.... I mean, IF I hadn't read this thread.

Thanks Eddie and Will..... good luck with the rest of these fine fellows....

Good Luck to all (especially WhitelyStu)
 
Well fellows, I have some GOOD news and I hope you guys can say this soon too.

Today I got home to find a UPS package
that arrived a day early. The correct knife was in the box, shaving-hair sharp, and a return label w/customer receipt accompanied it. It wasn't shipped from the Blade Shop, but rather from Wisconsin (or was it Michigan?). Evidently, the day I talked to "Eddie", last Tuesday, and when he put me on hold to check with the warehouse, he must've called a supplier in Wisconsin(?). They shipped the correct knife that day.

IF I HADN'T READ ALL THE POSTS IN HERE, THIS WOULD BE THE ONLY COMPLAINT I'D HAVE ABOUT THE BLADE SHOP:
-They didn;t reply to my emails (3) and I couldn;t get through on the phone (tried every day after Christmas and finally got through day after New Years Day)

Other than that, the service was exceptional. <--- yes I mean that. They made a mistake, shipped the wrong knife and, when they found out, shipped the correct one immediately. Aside from having a hard time getting ahold of them, I'd call that above average service.

Now fellows, please don;t flame me - I can read and I know your experiences are different. I'm just talking about my experience right now.... I mean, IF I hadn't read this thread.

Thanks Eddie and Will..... good luck with the rest of these fine fellows....

Good Luck to all (especially WhitelyStu)

Stretch:

They sent you the wrong item.
They never responded to your emails.
You couldn't get through to them because phones were off the hook.
They didn't respond to you until they were "exposed" on this forum.

You call that exceptional service?

I am glad you finally got your knife. I bet you can't wait to place another order with this exceptional company.
 
Interesting.........got my Microtech from them today with NO bill of sale. MFG date on the blade says 12/06 yet some of the lettering on the name Mictotech is worn off. Knife appears new so I guess I'm "happy" even though they don't answer emails about cancelling my order. Also noticed on the fine print on his website that they charge a 15% restocking fee! Learned my lesson...
 
Stretch:

They sent you the wrong item.
They never responded to your emails.
You couldn't get through to them because phones were off the hook.
They didn't respond to you until they were "exposed" on this forum.
You call that exceptional service?

I am glad you finally got your knife. I bet you can't wait to place another order with this exceptional company.

Bullglock,
Maybe it was hasty (and in somehwat of a euphoric mood) that I used the term "exceptional". Maybe "acceptable - just barely" would have been better. Your summary of my experience was correct except for what I bolded in your quote. It's possible that they responded to me after their exposure, but actually, I spoke with them on the phone the morning after New Year's day. They apologized and, according to UPS records, shipped the knife that day as they said they would. Yes I admit they shipped the wrong knife and I couldn;t get through to them....

A couple of my posts here I've regretted after posting because, as I said, it looked like my problem was going to be taken care of and it appeared that others weren;t (and still looks that way). I really just wanted to update you guys so there might be some hope for those who are thinking that maybe they're getting completely ripped off. Maybe they are..... I hope not.

Anyway, I ordered from the Knife Center last week..... I'll be giving the Blade Shop some time. Maybe never again, I don;t know just yet. I'll be watching this thread. I believe that if they don;t come through for everyone, whether I buy from them or not won;t matter to their dwindling business.
 
I feel like such a dumbass sucker.. I ALWAYS check out companys before I order online. But, like someone else said, I had this bookmarked for a while and just said what the heck..!

THEN I found this thread and my concern grew with each page I read..
Now imagine my concern when I tried to call them this morning and got a DISCONNECTED message..!

That's right the toll-free number on their website is DISCONNECTED !

Message says 865-687-2526 is disconnected when I call one of the other numbers in this thread 865-584-5389 too..
But 865-687-4326 rings busy..?


Calling my credit card company now..!
 
Must have been a phone company problem.. Now they all ring busy as usual with 4326 ringing - no answer..
 
Calling my credit card company now..!

Farslayer, that's probably your best bet to save yourself some aggravation.

I ordered a couple of items from www.savsonswordsandknives.com the items were shipped immediately. Same with New Graham. I received these items within 1-2 days. That is the way internet/phone ordering should work. It is supposed to be convenient.

When ordering from thebladeshop, the only thing I got was "inconvenience" !!
 
Well "Eddie" if you read this thread or your PM's Im asking you to please make an effort of sending my knife out. Order #21863. Just to let everyone else know about my troubles, two emails with no response and busy signal as usual. Placed order the 23rd of Dec.
 
I believe I have addressed everyone here via email concerning thier orders. If I have overlooked anybody, please let me know.

Bruce, I have not emailed you because I do not have any new information to pass on.

-Will
 
Hey Will, I never did cancel my order, since your phones started working and I hadn't placed my order that long ago.. Can you send me a status on my order please?

Order # 22736
 
Bruce, I have not emailed you because I do not have any new information to pass on.

-Will

I am not sure what you mean. Either my items were shipped or not. I am not looking for new information. I would just like an explanation regarding my (old) order.
 
Order Number Is: 21890

Date Of Order: 12/24/2006 2:56:00 AM

Lansky Super Sapphire Polishing Hone

Part#: S2000
 
I just wish I had read this forum concerning The Blade Shop before I placed my order for a Lansky Sharpening System.
After a long delay and many unanswered emails and no answer for days on their phones I have instructed my Credit Card company to charge back the purchase price.
I have ordered the system directly from Lansky and marked this up to experience.

Don
 
I believe I have addressed everyone here via email concerning thier orders. If I have overlooked anybody, please let me know.

-Will
Will,
My order #17447 placed 11/9 is still listed as "IN PROGRESS". I was told the Buck was in stock when I last talked to you on 12/27. Still no knife...
WhitleyStu
 
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