Your whole point is based on the premise that this can be done locally. In actuality there are a limited amount of dealers that sell this brand in the first place. Typically most manufactures work with and only authorize specific retailers to sell their products. Higher end manufactures tend to find this even more important for a number of very good reasons not the least of which is because circumstances just like this. When your in the business of selling more expensive goods, protecting ones brand is extremely important. Anyway I don't know where you live but not very many live near an authorized seller of Rockstead knives. They have a very limited production run and this is probably because their knives are fairly expensive so their market is fairly small as well. This is not unique to Rockstead however, and that is why you'll see folks which even pay much less having to resort to the internet to purchase their knives and many other products for that matter.
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Re-stocking fees....sound off here !!
- Thread starter EChoil
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Your whole point is based on the premise that this can be done locally. In actuality there are a limited amount of dealers that sell this brand in the first place. Typically most manufactures work with and only authorize specific retailers to sell their products. Higher end manufactures tend to find this even more important for a number of very good reasons not the least of which is because circumstances just like this. When your in the business of selling more expensive goods, protecting ones brand is extremely important. Anyway I don't know where you live but not very many live near an authorized seller of Rockstead knives. They have a very limited production run and this is probably because their knives are fairly expensive so their market is fairly small as well. This is not unique to Rockstead however, and that is why you'll see folks which even pay much less having to resort to the internet to purchase their knives and many other products for that matter.
Ok to set some strait here.......I sent the knife back with a letter as to why I was returning it. I figured a letter would travel to the need be places and people along with the knife for evaluation. A phone call could have taken for ever on hold being passed from one person to another and callbacks ....making sure I were home to intercept that return call from so and so from Knifcenter.
When I got a email with stated fee applied I emailed Customer service asking why... explaining my case again.
I didn't receive just a blanket email I received a person Who was chosen to answer my email and he said flat out "no were keeping your money"..the knife works fine.
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When I got a email with stated fee applied I emailed Customer service asking why... explaining my case again.
I didn't receive just a blanket email I received a person Who was chosen to answer my email and he said flat out "no were keeping your money"..the knife works fine.
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My experience exactly. I DID call first and still got the same result. Sorry, the knife is fine......even though it will not cut anything.
Someone earlier brought up a great point, how is a 'mid tech' deemed anything other than a production knife?? I bought a Sukhoi 2.0......not a production??? Rockstead.......not a production??
Why?? Not looking to retrieving the worms, just puzzled.
Joe
Someone earlier brought up a great point, how is a 'mid tech' deemed anything other than a production knife?? I bought a Sukhoi 2.0......not a production??? Rockstead.......not a production??
Why?? Not looking to retrieving the worms, just puzzled.
Joe
Well maybe next time instead of posting accusations of wrong doing in a public forum first, you'll pick up the phone and speak directly with the seller and discuss a solution that works best for the both of you. At least part of the allegations you initially made were false with regards to the knife being a fake. Goodness knows how many other claims were false as well. Your actions sometimes have unintended consequences. But because you didn't do the reasonable and responsible thing in the beginning I find it very difficult to believe your story now. But I do know that some of these allegations you have made could potentially cause Knife Center and Rockstead harm. I've never dealt with Knife Center but I have with Rockstead. Personally based on what you didn't do and what you did claim that we know for a fact are false, I'll just file your complaint as being disgruntled because you made a mistake and determined in the long run you should have never purchased such an expensive knife.
Personally I would like to see the moderators close down both threads but also delete them as well. Because its extremely unfortunate that someone else might find these threads and make conclusions based on your allegations to not conduct business with Knife Center or Rockstead. Unfortunately they just might not take the time to read both threads and really see what's going on here. Besides someone said you modified your original statements, which may in fact actually make your case a bit more believable. If that's the case, shame on you.
Interesting point in this. In some ways the more custom/handmade an item is the more chance of a different mark or imperfection appearing in it are.
If you absolutes take the humans out of the equation and go mass produced every time.
If you absolutes take the humans out of the equation and go mass produced every time.
What if the blemish or defect is ALREADY on the knife when the package arrives from the dealer?
I recently had that exact situation. I ordered a knife that had a coated blade. It was not an expensive knife, but did cost over $100. The blade coating was irregular - that is, it was slightly inconsistent. The surface was not the same all across the blade. It didn't have scratches or obvious damage. The coating was just... irregular and inconsistent.
I returned it after contacting the dealer for a return authorization number. They didn't consider this a defect. They said this was "normal" for this knife. So I was charged a 5% re-stocking fee.
I wasn't pleased, but I would have been truly incensed if they had taken the position, "This knife is blemished or damaged, therefore you cannot return it!"
Since 5% in this case was only about $6, I was out about $13 total with the return shipping - a little over 10% over the purchase price. Not an ideal situation - but better than getting stuck with a $100+ knife that I didn't want and wouldn't have been comfortable selling or trading to anyone else.
I recently had that exact situation. I ordered a knife that had a coated blade. It was not an expensive knife, but did cost over $100. The blade coating was irregular - that is, it was slightly inconsistent. The surface was not the same all across the blade. It didn't have scratches or obvious damage. The coating was just... irregular and inconsistent.
I returned it after contacting the dealer for a return authorization number. They didn't consider this a defect. They said this was "normal" for this knife. So I was charged a 5% re-stocking fee.
I wasn't pleased, but I would have been truly incensed if they had taken the position, "This knife is blemished or damaged, therefore you cannot return it!"
Since 5% in this case was only about $6, I was out about $13 total with the return shipping - a little over 10% over the purchase price. Not an ideal situation - but better than getting stuck with a $100+ knife that I didn't want and wouldn't have been comfortable selling or trading to anyone else.
I could have swore you did. I went back and looked at your original statement and you didn't. I apologize, I am sorry, truly sorry.
But I'll still stick with the rest of my statement. Your lack of effort to communicate with the seller is inexcusable given it appears you've shown a whole lot more effort to publish your grievances here especially where they could do the most harm.
Sorry Dddrees for snapping at you. Im just tied of reading some of these post and how twisted they are at reiterating my story .....
READ DUDE how many times have I now stated the knife WAS NOT fake? at least 3-4 now Never have I called the knife a fake! stop making crap up.
I don't think that there really is anymore to gain from this. Knifecenter requested to comment in the initial thread, they were owed that much at least. Subsequently other people decided to come in and act as crusaders and take up some imaginary cause or fight. Unfortunately, when attempting to fight off the "doubters/haters/whatever" they ended up creating just as big as mess as the people they accused of discord. Too much drama for no reason, so we are moving on.
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