Re-stocking fees....sound off here !!

[EChoil]

Firstly, that is a problem with the world in many cases. Someone accuses you of something, and without a fair trial, without any evidence presented, you are arrested an locked up in prison. Based on someone's word. That's one of the great things about the Constitution, is it allows people a fair and speedy trial with a jury, not just, "Joe Green said so and wrote it down so we believe him."

Can't tell what you're defending here, but from your end quote there I'd say you are saying that without pictures it is justifiable to classify everything a lie? Am I right?

Call me old fashioned but I still believe most of the people in prison 'did it.'

Secondly, it's quite the opposite. Anarchy or revolution more likely, would ensue due to people accusing people of crimes they didn't commit, and them being sent off to the Gulag or Prison Camp. Look at history, it has happened many times. It's only because of evidence that people have a chance to defend themselves in a fair trial and not be accused of witchcraft and burned at the stake.

Gotta disagree. I see it more as if things evolve to where everything's video I believe you will have exactly the f'd-up, can't-think-deeply, star-struck, neurotic society envisaged by Ray Bradbury in the '50's which he set forth in Farenheit 451.

The book includes one of the best soliloquies on the subject I"ve ever read a little ways in, running about 20 pages, outlining what will happen to society once everyone is addicted to moving pictures, fancy colors and flashy pixels...and SCREENS: be they computer, TeeVee (the best brain-killer of all time), cell phone, theater, etc....

....much like the vacant gazes you see now in airports, veterinarian and doctor's offices everywhere as mouth-breathers stare mindlessly for enormous lengths of time at TeeVee screens with no sound....

Or people who have to listen to or 'watch' a BOOK in order comprehend it. Or disorders brought on, so lengthy in name they are reduced to three and four letter acronyms...that used to be referred to simply as"Stupid." Much less the cellphone addicts stumbling around the streets every day ignoring the authentic and immersing themselves in illlusion for comfort.​

Regarding Gulag/prison camps, again, yeah it happens. Always will. But to blanket the whole thing as a lie only because there's no video is disingenuous.

Lastly I never accused the OP of lying. I actually somewhat believe his story but without seeing what he is seeing it's not clear to me what actually happened. Pictures or video would go a long way in backing up his claim. If I just went around believing everything everyone said on the internet I'd be in a world of confusion.

Eh, I'd say you did. it was pretty strong.

I think the bulk of his story is credible to most, and I have no problem with clarity regarding the basics of the occurrence. Sure pics could SUPPLEMENT his story, but wouldn't prove it lie or truth by necessity---as I pointed out to someone, with Photoshop, et al in existence, you're right back to square one when someone declares, "The photo's a fake; it's been doctored."--suddenly you're back to reliance on the verbal or written.

Anyone who just WANTS to believe something is untrue now has plenty of ways to rationalize it. If you look hard you can already see it occurring in societies...and Tee Vee--you used to watch news for truth; now we watch the news we are COMFORTABLE with, CNN, MSNBC, FOX, with not so much regard for TRUTH.

Whatever, gonna be a different world very soon. I'm not so sure everything will be as positive as you and some others set forth. Hope I'm wrong though.

In sum, I believe if you were cast into a world of 'video only' the confusion of which you speak would be compounded many fold.

Just my .02 of course....

 

[EChoil]

"If such people exist".....Nice personal touch.

If there is picture evidence, is ones complaint not strengthened?

I don't know what world you live in that evidence of a claim is not needed to prove said claim. Good luck living under that tyranny! I'd move if I were you!

Not gonna stop harrassing me? Yes or no?

 

[PURPLEDC]

I think policies of a retail store are its policies and by me shopping there I agree to those terms regardless of my personal opinion of what is fair. If we allow customers to dictate terms in all situations retail outlets would be left at an unfair disadvantage. Just because you can return a used toothbrush to Wal-Mart doesn't mean retail knife dealers need to follow that business model.

On the subject of defective items I think the customer is obligated to provide written and visual support of these claims. This is not to insinuate anyone is a liar but to have a document and account of claims so that if no resolution can be found amicably there will be evidence for others to come to a determination for those two parties. I know if I ever receive a defective item I take pictures and I promptly email the seller with that information and present my case.

What should never be done is buy an item, have it not meet your expectations and then return it without communication with the store and then go onto an open forum to light them up without evidence or due cause. IMHO its inflammatory and does not do anything but stir a pot to see what floats to the surface. IMHO its behavior like that that causes stores to create stricter policies and it creates an US vs. Them mentality and drives a wedge between dealers and customers. Others may disagree .

 

[Dddrees]

I think policies of a retail store are its policies and by me shopping there I agree to those terms regardless of my personal opinion of what is fair. If we allow customers to dictate terms in all situations retail outlets would be left at an unfair disadvantage. Just because you can return a used toothbrush to Wal-Mart doesn't mean retail knife dealers need to follow that business model.

On the subject of defective items I think the customer is obligated to provide written and visual support of these claims. This is not to insinuate anyone is a liar but to have a document and account of claims so that if no resolution can be found amicably there will be evidence for others to come to a determination for those two parties. I know if I ever receive a defective item I take pictures and I promptly email the seller with that information and present my case.

What should never be done is buy an item, have it not meet your expectations and then return it without communication with the store and then go onto an open forum to light them up without evidence or due cause. IMHO its inflammatory and does not do anything but stir a pot to see what floats to the surface. IMHO its behavior like that that causes stores to create stricter policies and it creates an US vs. Them mentality and drives a wedge between dealers and customers. Others may disagree .

I agree, extremely bad form on the OPs part.

In fact I would call it completely irresponsible.

 

[craytab]

Not gonna stop harrassing me? Yes or no?

You are the one who posted "anyone CLOSE to you. If such people exist....."

Why are people close to me relevant to your complaint with your situation with knife center. But wait. That's right. You have no situation with them. What is the point again?

If you agree to terms, stand by them. Otherwise you are a sherker. Simple. No proof. No bueno.

'An I've been asking YOU to give it up for six posts now.

Small claims court convicts on verbal and text evidence thousands of times a day everywhere.

What a scenario your life must be, requiring pics of everyone and everything to believe anything said by others....anything without video to be a patent lie. Don't be concerned for me---the world YOU'RE in must suck for you and anyone CLOSE to you. If such people exist.....

Now for the umpteenth time, would you PLEASE stop aiming your compulsive crap my way? Stop posting me.

 

[Jens Schuetz]

The restocking fee was for the returned product.
He didn't receive the product in the first place. All he got was a sorry copy of one and not the new in box perfect quality one from the description!

What if they send you a yoghurt lid instead of a knife could they charge you restocking fee because you agreed to it? Did you really? I don't think so.
Switch and bait with the very high hope of a return and cashing in on an unjustified restocking fee. That's how it appears if everything the OP stated was true!
Pictures would really have helped.

 

[Dddrees]

The restocking fee was for the returned product.
He didn't receive the product in the first place. All he got was a sorry copy of one and not the new in box perfect quality one from the description!

What if they send you a yoghurt lid instead of a knife could they charge you restocking fee because you agreed to it? Did you really? I don't think so.
Switch and bait with the very high hope of a return and cashing in on an unjustified restocking fee. That's how it appears if everything the OP stated was true!
Pictures would really have helped.

Well if it wasn't right in the first place why didn't the OP contact the seller speak with them and work something out. Instead the OP simply shipped a very expensive knife back and hoped they wouldn't charge the restock fee. Instead they charged him as they stated they would via their website, and he came here trying to make them look bad.

 

[PURPLEDC]

The restocking fee was for the returned product.
He didn't receive the product in the first place. All he got was a sorry copy of one and not the new in box perfect quality one from the description!

What if they send you a yoghurt lid instead of a knife could they charge you restocking fee because you agreed to it? Did you really? I don't think so.
Switch and bait with the very high hope of a return and cashing in on an unjustified restocking fee. That's how it appears if everything the OP stated was true!
Pictures would really have helped.

he got exactly what was ordered. It just wasn't what he though it would be. Rockstead fakes exist but not of that model. At least not yet that I have seen. And IF, it was a fake then proof (such as pictures) are not only recommended they should be required. Otherwise who is to say the slight of hand isn't on the customer?

Can't tell what you're defending here, but from your end quote there I'd say you are saying that without pictures it is justifiable to classify everything a lie? Am I right?

Call me old fashioned but I still believe most of the people in prison 'did it.'



Gotta disagree. I see it more as if things evolve to where everything's video I believe you will have exactly the f'd-up, can't-think-deeply, star-struck, neurotic society envisaged by Ray Bradbury in the '50's which he set forth in Farenheit 451.

The book includes one of the best soliloquies on the subject I"ve ever read a little ways in, running about 20 pages, outlining what will happen to society once everyone is addicted to moving pictures, fancy colors and flashy pixels...and SCREENS: be they computer, TeeVee (the best brain-killer of all time), cell phone, theater, etc....

....much like the vacant gazes you see now in airports, veterinarian and doctor's offices everywhere as mouth-breathers stare mindlessly for enormous lengths of time at TeeVee screens with no sound....

Or people who have to listen to or 'watch' a BOOK in order comprehend it. Or disorders brought on, so lengthy in name they are reduced to three and four letter acronyms...that used to be referred to simply as"Stupid." Much less the cellphone addicts stumbling around the streets every day ignoring the authentic and immersing themselves in illlusion for comfort.​

Regarding Gulag/prison camps, again, yeah it happens. Always will. But to blanket the whole thing as a lie only because there's no video is disingenuous.



Eh, I'd say you did. it was pretty strong.

I think the bulk of his story is credible to most, and I have no problem with clarity regarding the basics of the occurrence. Sure pics could SUPPLEMENT his story, but wouldn't prove it lie or truth by necessity---as I pointed out to someone, with Photoshop, et al in existence, you're right back to square one when someone declares, "The photo's a fake; it's been doctored."--suddenly you're back to reliance on the verbal or written.

Anyone who just WANTS to believe something is untrue now has plenty of ways to rationalize it. If you look hard you can already see it occurring in societies...and Tee Vee--you used to watch news for truth; now we watch the news we are COMFORTABLE with, CNN, MSNBC, FOX, with not so much regard for TRUTH.

Whatever, gonna be a different world very soon. I'm not so sure everything will be as positive as you and some others set forth. Hope I'm wrong though.

In sum, I believe if you were cast into a world of 'video only' the confusion of which you speak would be compounded many fold.

Just my .02 of course....

People lie. And they do it on this forum. Why? I don't know. But if people want to make claims of wrong doing they have a responsibility to provide proof. Pictures these days are the way that is done. Any photoshopping is usually pretty apparent. In this world we are a society that requires proof of wrong doing. We can wish for trial by combat and to just be taken by our word but I have personally witnessed people lie on this forum too many times and be called on it to just take anyones word on anything unless I know them and can vouch. Otherwise its just heresay. .

 

[EChoil]

People lie. And they do it on this forum. Why? I don't know. But if people want to make claims of wrong doing they have a responsibility to provide proof. Pictures these days are the way that is done. Any photoshopping is usually pretty apparent. In this world we are a society that requires proof of wrong doing. We can wish for trial by combat and to just be taken by our word but I have personally witnessed people lie on this forum too many times and be called on it to just take anyones word on anything unless I know them and can vouch. Otherwise its just heresay. .

Yeah, I've seen it too. It's a judgement call I guess....

 

[EChoil]

You are the one who posted "anyone CLOSE to you. If such people exist....."

Why are people close to me relevant to your complaint with your situation with knife center. But wait. That's right. You have no situation with them. What is the point again?

If you agree to terms, stand by them. Otherwise you are a sherker. Simple. No proof. No bueno.

Not gonna stop, are ya.....

 

[brandoak]

OP here, .....I work and its hard for me to check or comment regularly....this belongs in the original thread that's now been closed, opened and re-closed.

I used to work at a clothing store when I was a teen, people would buy tuxes and dresses for special events, Dance the night away and return them to us five days later with pit stains and smelling like they just ran a marathon in them. I don't know what made me more angry, the kind of people that think its ok to do this, or the spineless manager who couldn't tell them to get bent. A restocking fee wouldn't have worked, they would have just yelled and screamed like the animals they were, asking for higher management until ether the cops were called or punches thrown.

Ive also worked in auto parts, people liked to use our parts for trouble shooting. They'd buy and install sensors, computers, coil packs ect and return them used and dirty. It wasn't fair for the next person buying one of those returned items as "new" when they weren't. It was to my satisfaction that the manufacturers started bead blasting the electrical pins and connectors so we as salesmen could tell if the items had been plugged up and used, and we could also point at them (connectors) before the sale and explain we are going to know if you plug this in, and its non returnable if you do.

Ive worked at Costco where people return mattresses after two years of "solid" use. Why? because they have no morals and take advantage of the system. Why were they allowed to be returned? Because they said it was lumpy and they were no longer satisfied (ie. I'm moving to my next ghetto apartment and need cash) again the manager had no backbone and knew even if he did say no the upper management would return them anyway after enough yelling and screaming.

The point is I'm not one of those people, but I fully understand where KC is coming from. People are idiots.

I didn't keep the knife for days or weeks showing it off till I got tired of it or did I try selling it for a profit. I owned it for about 4 hours before I mailed it back and it was packed with a return note within 40 minutes of me receiving it. They inspected it when it arrived and said it was is perfect condition despite my claims of it being un-Rockstead worthy, gritty, ect.

Theirs allot of grey area here and I was wrong thinking a note describing my dissatisfaction would be ample. I think if I were the one making the call at KC I would have chosen not to charge the fee on such an expensive knife that was returned promptly and completely resalable (as they claim) and disgruntling a possible high end knife buyer as a return customer....

I thought my claims made in the letter would be evident by the person who it eventually made it to......I was wrong.

 

[EChoil]

..this belongs in the original thread that's now been closed, opened and re-closed....

That I agree with. But the riposte is gonna be, "You don't make that decision, we do." And they do.

 

[Dddrees]

OP here, .....I work and its hard for me to check or comment regularly....this belongs in the original thread that's now been closed, opened and re-closed.

I used to work at a clothing store when I was a teen, people would buy tuxes and dresses for special events, Dance the night away and return them to us five days later with pit stains and smelling like they just ran a marathon in them. I don't know what made me more angry, the kind of people that think its ok to do this, or the spineless manager who couldn't tell them to get bent. A restocking fee wouldn't have worked, they would have just yelled and screamed like the animals they were asking for higher management until ether the cops were called or punches thrown.

Ive also worked in auto parts, people liked to use our parts for trouble shooting. They'd buy and install sensors, computers, coil packs ect and return them used and dirty. It wasn't fair for the next person buying one of those returned items as "new" when they weren't. It was to my satisfaction that the manufacturers started bead blasting the electrical pins and connectors so we as salesmen could tell if the items had been plugged up and used, and we could also point at them (connectors) before the sale and explain we are going to know if you plug this in, and its non returnable if you do.
Ive worked at Costco where people return mattresses after two years of "solid" use. Why? because they have no morals and take advantage of the system. Why were they allowed to be returned? Because they said it was lumpy and they were no longer satisfied (ie. I'm moving to my next ghetto apartment and need cash) again the manager had no backbone and knew even if he did say no the upper management would return them anyway after enough yelling and screaming.

The point is I'm not one of those people, but I fully understand where KC is coming from. People are idiots.

I didn't keep the knife for days or weeks showing it off till I got tired of it or did I try selling it for a profit. I owned it for about 4 hours before I mailed it back and it was packed with a return note within 40 minutes of me receiving it. They inspected it when it arrived and said it was is perfect condition despite my claims of it being un-Rockstead worthy, gritty, ect.
Theirs allot of grey area here and I was wrong thinking a note describing my dissatisfaction would be ample. I think if I were the one making the call at KC I would have chosen not to charge the fee on such an expensive knife that was returned promptly and completely resalable and disgruntling a possible high end knife buyer as a return customer....

Ok you didn't call Knife Center because you sent a note instead. They then reply by email and it appears they disagree and charge the stated fee. Why didn't you call them at this point and lodge a protest or complaint? Why didn't you request to speak to a supervisor? Why didn't you demand an authentic Rockstead knife? Why did you post this on an open forum before trying to take the actions most would consider as responsible and necessary before trying to disparage someone's good name?

 

[brandoak]

It was an authentic Rockstead knife, at this point emails had been sent back and forth and they stayed solid on the restock fee..I was done With KC . maybe I gave up to early..

Ok you didn't call Knife Center because you sent a note instead. They then reply by email and it appears they disagree and charge the stated fee. Why didn't you call them at this point and lodge a protest or complaint? Why didn't you request to speak to a supervisor? Why didn't you demand an authentic Rockstead knife? Why did you post this on an open forum before trying to take the actions most would consider as responsible and necessary before trying to disparage someone's good name?

 

[Spinny]

The point is I'm not one of those people, but I fully understand where KC is coming from. People are idiots.

I didn't keep the knife for days or weeks showing it off till I got tired of it or did I try selling it for a profit. I owned it for about 4 hours before I mailed it back and it was packed with a return note within 40 minutes of me receiving it. They inspected it when it arrived and said it was is perfect condition despite my claims of it being un-Rockstead worthy, gritty, ect.

I thought my claims made in the letter would be evident by the person who it eventually made it to......I was wrong.

Because you're not "one of those people" it probably never occurred to you that KC may wonder if you are "one of those people" when they received your knife. I think now you realize that more could have been done to demonstrate to KC you're not "one of them".

Also, KC would have no idea if you had the knife for 4 hours or 4 days. All they know is when you were sent the knife and when they received it back from you.

 

[mqqn]

I would not be happy with a knife that was not up to snuff for $1800 and then get dinged for almost a c-note for restocking.

I would have, however, taken pictures to help bolster my position that the knife was not acceptable to help the merchant understand my position.

If I were the merchant, I would take and share pictures of the knife as it was returned, with close-ups of the areas that the purchaser said were showing poor quality and or defects.

Aside from that, all that is left is the bickering from people who just can't let someone else have the last word, of which there are many on this forum.

best

mqqn

 

[Dddrees]

It was an authentic Rockstead knife, at this point emails had been sent back and forth and they stayed solid on the restock fee..I was done With KC . maybe I gave up to early..

I think you could have handled it better. But I really don't think this should have ever been made public however.

 

[brandoak]

You know it really doesn't matter now but yes they can tell how long I had possession of it from the time I sighed for it to the time the post mark on the return box was mailed and slip created ...
So there!

Because you're not "one of those people" it probably never occurred to you that KC may wonder if you are "one of those people" when they received your knife. I think now you realize that more could have been done to demonstrate to KC you're not "one of them".

Also, KC would have no idea if you had the knife for 4 hours or 4 days. All they know is when you were sent the knife and when they received it back from you.

 

[Spinny]

You know it really doesn't matter now but yes they can tell how long I had possession of it from the time I sighed for it to the time the post mark on the return box was mailed and slip created ...

Well yeah. But doing detective work to see when it was signed for and when it was shipped obviously isn't their strong suit [emoji6]. They're looking for reasons why you ARE "one of those people" NOT reasons why you AREN'T. They are inherently biased to think you could be trying to take advantage. I'm not saying it's anyone's fault. Just trying to paint a picture of the landscape.

 

[EChoil]

It was an authentic Rockstead knife, at this point emails had been sent back and forth and they stayed solid on the restock fee..I was done With KC . maybe I gave up to early..

Suggestion?

At this point you are in touch, or about to be with KC, correct? You've lain your case as well as you're going to here. It's just rehash from here on with you wasting a lot of effort and time attempting to justify yourself to the baiters. Don't take their monkey. Leave it on THEIR back.

You're gonna keep getting the snide remarks. Ignore them. You owe no one here an answer to anything. They're going to keep gnawing on you like the minnows that suck on my leg hairs when I'm trying to fish a shallow stream and have to keep kicking away. You've seen evidence of that with what they attempt at me.

Why don't you give it a few days now...look back through your posts here, compose your points to be made when you talk to KC. Get a away for a while and clear your head.

Obviously, most here are at least sympathetic to your predicament. The base issue is exposed now and being debated. It's about all you can do.

You probably feel you need a shower after being in this mess, as a few of us do, so why not go grab one, pour a cool colitas, and clear your head for a while?

I think you'll have a satisfactory outcome with KC. And btw, be sure and post the results here eventually, OK?