Really ticked about Busse customer service, or lack thereof.

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JayRatt

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I sent two separate emails and left 2 voice mail messages trying to get someone from Busse to contact me so I could order a pair of Tank Busters. No one ever bothered to get in touch. Just went to the website and found out the Tank Buster is no longer available.
Thanks for nothing.
 
I think that it is more a matter of "missing the boat" than Busse Combat's supposed lack of customer service.
 
JayRatt said:
I sent two separate emails and left 2 voice mail messages trying to get someone from Busse to contact me so I could order a pair of Tank Busters. No one ever bothered to get in touch. Just went to the website and found out the Tank Buster is no longer available.
Thanks for nothing.
Click to expand...

upon reading the title of this thread I thought it was a joke...

that's not how the ordering process generally works with Busse knives.

you might check the attitude and ask some questions to learn how it works.

just a suggestion.
 
I should also point out that the Tank Buster was up (meaning order-able) from mid-July through the end of October.
 
No I don't think so. I first tried to place an order about 2 months ago. I think that's plenty of time to return a call
 
Wow! I understand being angry about no response, but do you really think your post is going to get a favorable reply? Did you call the shop during business hours? Did you email customer service? I've had trouble in the past, but was remedied with a little patience, stick to and sans-negative posts.
 
Maybe you should check their website and read the directions for ordering. I tried calling. No answer, ever. Left two different messages. No return call. It clearly states on their website it is also possible to send an email requesting someone to call and take the order.
I would also like to point out that this took place in August. I thought I'd play it cool and give them time to respond. Never happened.
 
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That's funny, because if you look back on previous posts where somebody had warranty issue or even just questions Amy usually had a response within minutes of the OP with about 3 different ways to get in touch with her. In fact I just sent an e-mail to her this morning at 10 am and she responded within an hour. I would have to say the problem was probably not on her end.

I know that sounds harsh but as MMIM said, did you really think you would get favorable responses to a post like this, here?
 
rather than waiting all that time, getting all bent over who knows what, why didn't you just go to the website and order one? like Lunde said, there were up for a few months.

were you deployed or kidnapped by aliens or otherwise unable to access the internet? that's what everyone else did, and had you asked around here people would've helped.

it's not rocket-surgery...
 
That is strange. I have never had a similar experience. Amy, Garth or Kendra have always gotten back to me within 2 days whether it was e-mail or phone. I doubt all of us hogs will win you over now. Too bad.
 
Were you going to send in a MO instead of paying with a CC on the site?
 
Hey, maybe something went wrong with their voice recorder or email server. Perhaps your emails got filtered out by their spam blocker. I know it would have to be a freak coincidence for that to happen on two separate occasions but technology likes to do things like that. I've had that happen once or twice (not with Busse) so it is possible that they didn't get your messages/emails in the first place.
 
indeed, snarky-ness aside, if there are ANY common themes here in Busse-land - it's of STELLAR customer service, superior product, and an amazing warranty. seriously man.
 
How many times do I have to point out that this happened in August? I certainly didn't get bent over anything. Quite frankly it sounds like most of you guys are getting bent out of shape that I would dare offer any criticism.
I am ticked that I missed out on what looked like a decent design after a long line of blades I simply was not interested in.
For the record I can guarantee I've been a satisfied Busse customer longer than most of you having purchased one of the first Straight-handled Battle Mistresses ever to role out of the shop. Called up and talked to Jerry himself I believe. No problems.
Also, I should point out that I tried to purchase using the online ordering system. Couldn't get it to work. don't know if it was a problem with my OS X or my browser or what. Simply couldn't get it to work. Tried the other avenues suggested on their own website. No luck there either.
 
We're not getting bent out of shape, we're just trying to figure out what went wrong just as you are. Busse has awesome customer service so circumstances where that is not the case are few and far between. Plus, you still can score a TB on the exchange :D.
 
whatever man. again, just try a different approach. it's your attitude that's not helping.

/I'm out.
 
JayRatt said:
Also, I should point out that I tried to purchase using the online ordering system. Couldn't get it to work. don't know if it was a problem with my OS X or my browser or what. Simply couldn't get it to work. Tried the other avenues suggested on their own website. No luck there either.
Click to expand...

If that is the case, you may still see a TB in your safe in the future. There have been some issues with ordering on the site just a few times.
Maybe chill out and try a different approach with AMY-O. Maybe she can help you out?
 
Gee, every time I call either Amy answers and I get the best customer service on the planet or Jerry answers and I end up with another custom Busse knife!!! :eek: I guess I just know the right time to call or maybe it is because I call during business hours (or drinking hours) and get "Lucky"!!! I don't ever leave a message, I keep calling until the Janitor finally answers........................


:D
 
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