Really ticked about Busse customer service, or lack thereof.

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Sometimes, it is OUR reaction to an event that triggers the real landslide. I think the tone with which you are approaching this issue is not going to produce any viable results for you. If you're upset, control the emotion and ask clear polite questions. You're going to rile these hogs up with your attitude.
 
Iboschi said:
Sometimes, it is OUR reaction to an event that triggers the real landslide. I think the tone with which you are approaching this issue is not going to produce any viable results for you. If you're upset, control the emotion and ask clear polite questions. You're going to rile these hogs up with your attitude.
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Bravado's so riled he's pulling out a safe queen and may actually cut a vegetable up! :eek:
 
JayRatt said:
How many times do I have to point out that this happened in August? I certainly didn't get bent over anything. Quite frankly it sounds like most of you guys are getting bent out of shape that I would dare offer any criticism.
I am ticked that I missed out on what looked like a decent design after a long line of blades I simply was not interested in.
For the record I can guarantee I've been a satisfied Busse customer longer than most of you having purchased one of the first Straight-handled Battle Mistresses ever to role out of the shop. Called up and talked to Jerry himself I believe. No problems.
Also, I should point out that I tried to purchase using the online ordering system. Couldn't get it to work. don't know if it was a problem with my OS X or my browser or what. Simply couldn't get it to work. Tried the other avenues suggested on their own website. No luck there either.
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I use my MAC all the time to order with, so I don't think that is the problem. I have already seen some for sale on this and other forums if you missed out, hope you get what you want.


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PorcupineMtns66 said:
Bravado's so riled he's pulling out a safe queen and may actually cut a vegetable up! :eek:
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He may cut a arm hair or two, but nothing you could detect on the blade, he wouldn't want to ruin his reputation!!! :eek:



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yo jayrat,
check it out, if you have done all that you have said, you could have went usps and sent a letter to busse and requested the tankbusters. if technology has failed that bad?
spin a copy of your email off from your sent items with original date and send it to busse.

hogs are not going to tolerate badmouthing of our knife company that we support and love.

and to that i say, it is what it is!

a person with common sense would expect, no less
 
Even though youve been a member of Bladeforums for sometime most of your post history seem to be of the negative variety.




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It's not a completely isolated incident. When I call the office during the day there is almost always someone there. But I have left messages on occasion that were not returned. I have had email bounce back as undeliverable, and emails that did not get a reply. S**t happens.
 
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I guarantee that if you had called during business hours once a day for a week you would have gotten through. If you didn't, there would have been something severely wrong at the shop (complete closure) that would have warranted coming onto the forums to ask about.

as much as I would like to believe that it's busse's job to get back to every customer who leaves a message in a timely manner, if I want a knife from them I'm not going to assume that they will call me back - I will make sure that I get ahold of them within a weeks time to get whatever issue I want resolved resolved.

You are one customer in a sea of many. You had website issues which is understandable and to be expected if you only tried one computer. You left 2 messages but never got ahold of a live agent. Busse combat generally (in my experience, not as a generaly statment) does not respond to emails in a timely manner, so I'm not surprised that didn't work out for you. I wouldn't expect any company to be held responsible for not getting your order through in a timely manner under those conditions. This is coming from having worked both sides as a consumer and as a manufacturer, cook, and cashier. If you want a problem resolved, make sure that you get through to a live person and don't stop trying until you do. I absolutely understand your feeling pissed, I've personally walked out of several stores and canceled large orders on the spot because of similar issues: but I've never once said "this is completely your fault".

Get ahold of a live agent - meaning keep trying and don't leave anything to chance- and your issue will be resolved by busse combat.
 
My personal experience has been excellent customer service. Every single time I have called I have received an immediate response from the Busse team.

Sorry you didn't get a return call/email but I assure you that is not the norm as the Busse team provides some of the best customer service on the planet. :thumbup:
 
Honestly, people, shouldn't we all step aside and let the Busse representatives work with the person who posted their concerns? While we all appreciate Busse service, we should not Hog pile a person who is apparently trying to interact in some way with the company. I recommend that we leave the thread sit and let one of the Busse representatives handle things the way they think is appropriate. Just my two cents.
 
JayRatt said:
I sent two separate emails and left 2 voice mail messages trying to get someone from Busse to contact me so I could order a pair of Tank Busters. No one ever bothered to get in touch. Just went to the website and found out the Tank Buster is no longer available.
Thanks for nothing.
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"Thanks for nothing"? Yeah, someone's not bent out of shape :rolleyes:

I think I know why you didn't get a reply.
 
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