Sal saves the day!

i also have some bad CS problems with spyderco ,,emailed them many times over the last few months and still no response ..i dont know if this is normal on there part ?
 
One of the problems when your company gets 'big' is that you have to hire people to help you. If every person @ Spyderco cared as much as Sal does I'm sure there would be no customer service complaints. The fact is that not everyone cares that way, some people are just earning a paycheck to keep the lights on. I will stick with Spyderco regardless of MAP enforcement, price increases, you name it...simply because of Sal's direct involvement whenever he has the chance. I'm proud to be a Spyderco customer and appreciate your level of dedication Sal.
 
i will buy a new spyderco this year to toast sal and his greatness lol
and because i have a problem with shinny sharp things
 
Hi Fetzer,

Thanx much for the kind words.

Actually most of our crew has the same values as I do. We hired them based on our company culture. We always have a few newer employees that we're still training so I can't speak for them, but our regular crew is pretty incredible. The longest has been here 28 years, we have 4 more over 20 years, many over 10.

I think it's the people that make company. I may be the spark, but our crew is the fire that makes Spyderco what it is.

Vic, you should contact customer Service. That's not a normal wait time.

sal
 
Sal Glesser said:
Hi Ryan,

Spyderco
Attn: Sal Glesser
820 Spyderco way
Golden, Colorado 80403

sal
Click to expand...

This is truly amazing. I am new to all this knife stuff. I caught the Spyderco bug (have 6 already!), I did not know much, or anything about them as a company. However, this just amazes me, the actual owner and designer of these knives is on here, paying attention and actively participating in customer service. Now I REALLY REALLY like this company.
Sal, this is just super impressive!
 
Hi BigDogRaven,

Welcome to our forum and thanx much for the, interest, support and kind comments.

sal
 
It's hard not to idolize Spydero for their values as well as their products, which is why it's really shocking to hear these kind of stories the rare times they happen.

Stuff happens, though, so I'm sure the second time will be a charm.
 
Not amazing at all. Sal shows how things should be done.
I got my Para 1 on me today, fwiw.
rolf
 
Vic2367, depending on who you are using for email, its possible they just are not getting through, I've had it happen before. If you can put read-receipts on your emails it will help you know to a degree if they are getting seen.
 
Everyone should watch BladeHQ's Meet Your Maker with Sal. You can tell he's a very humble man that truly cares about his company and his customers. With their 40th year coming up it's pretty clear that Sal, Eric, and the rest of the company are among the best in the business.
 
Wow, I just thought I started my business in a tough way.

"We make knives for the hand, not the eye" Sal Glesser.

Much respect Sal.
 
Ryan Speir said:
....
I'm not a Spyderco fan boy, I haven't tried to sell anyone on them, when a client sees me cutting bait they ask and I answer (freshwater striped bass guide, not salt, part time), I'm not ready to fight if someone bashes them.

They are just all I've ever carried, every single day... They do for me what other knives can't, come out of my pocket in a fraction of a second open ready to go.

I touched my pocket 4 times today for my Spyderco and it just ain't there.

I have other knives that see hard use. I have a nimravus that does the Gator skinning, a dustar that does the gator killing, a discontinued BM dive knife that lives on my BC, a buck 110 for being an American, but none of them get carried every single day. That's not including my filet knives that filet as many 60 fish a trip.

I suppose I'm a harder use customer than most.
Click to expand...

If I was a business owner and someone spoke like this about my product I would be a very happy man. I hope we can see some user reviews from you :)
 
Sal Glesser said:
Hi Fetzer,

Thanx much for the kind words.

Actually most of our crew has the same values as I do. We hired them based on our company culture. We always have a few newer employees that we're still training so I can't speak for them, but our regular crew is pretty incredible. The longest has been here 28 years, we have 4 more over 20 years, many over 10.

I think it's the people that make company. I may be the spark, but our crew is the fire that makes Spyderco what it is.

Vic, you should contact customer Service. That's not a normal wait time.

sal
Click to expand...

I'm just a starting Spyderco enthusiast, but after reading your comments, I will not buy one Spyderco at my next purchase, but two! Amazing that the boss is here, solving problems for customers on a forum, respect! Just made my interest to an addiction 😁👍🏻 I will never buy an other brand anymore.
 
To OP: In worse case scenario where your warrenty related issues dont become resolved, you can always spend 30 dollars or so to have them change out your blade (assuming its the blade thats broken). I certainly relate to your concern since I too would rather not have to pay money, as long as my issue fits under their warrenty criteria. I hope your problem gets resolved.

As far as Spydercos customer service, my personal experience with them have been great. They also send you the tracking number (unlike some other company that has same quality reputation as Spyderco) for your ordered item/s (which is something you would expect to get, not something you have to ask on numerous occasions, only to be supplied with on the day the item arrived lol...
 
Last edited:
Not the blade that broke.

A detailed description of the problem is in the thread.

I would have happily paid $30 to have them fix it.

I'm choosing not to rehash the situation at this time, if your really interested in my side you can read about it.

Mr Glesser is personally handling it, and no matter the outcome, nobody can ask for more than that.
 
I've avoided Sypderco for years due to not particularly liking the designs. That changed when I bought my Ulize. Then my attitude was pushed even further when I found that beat Endura. Exceptional build quality and even better Customer service reguarding repairs. The dedictated and rock solid conversation I had with the CS department was just spectacular.

They do not make anything with their repairs, it is fully at a loss to them to offer such a high level of service. The prices I was quoted for an overhaul INCLUDING international shipping was just crazy cheap. Not only that they fully anticipated the problems with international payments and the way they worded their repsonse and insturctions for payment... It was like dealing with a close friend rather than a multimillion dollar company.

After that I bought all the models I was curious about. I can support this company with my wallet and feel good about it. I am a convert.
 
You must log in or register to reply here.
Back
Top