Sal saves the day!

stormylntz said:
I love Spyderco! Just sayin'.
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You're not alone. Sadly in the world we live in there seems to be a lot of instruction and direction on how to be a good company but not so much on how to be a good consumer. If you stop and think about what just happened all the customer had to do was send the knife to the manufacturer and viola' problem solved. Can you imagine dealing with the OP in a sale on the exchange or at a knife show ?
This scenario just further demonstrates the character of SpyderCo as a company and is indicative proof that not all who carry a SpyderCo knife reflect those values that the knife in their pocket represents, no more than holding a sceptre makes one a king.

What's the old adage
"all you had to do was ask" ?
 
Dang, Excellent customer service. I hope you realize the level of restraint Mr. Glesser demonstrated. Absolute moral high ground. I think I'll carry my Manix2xl today.
 
Skimo said:
Dang, Excellent customer service. I hope you realize the level of restraint Mr. Glesser demonstrated. Absolute moral high ground. I think I'll carry my Manix2xl today.
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Dont leave home without it... :D


 
Sal Glesser said:
Hi Ryan,

I received your knife yesterday. It seems your lack of patience is exceeded only by your rudeness. We have replaced your knife, but in my investigation, every single area you touched; face book, customer service, our forum, etc. indicated that you are / were a butt hole in your dealings with us. Please enjoy your new knife and should you decide to deal with Spyderco again, please learn some manners or go elsewhere. Your kind understanding and cooperation is appreciated.

sal
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A tip of the hat to you sir! :thumbup:
 
Spyderco customer service remains the bar by which others are measured. :thumbup:
 
Thank you Sal.

I'm curious as to your findings on the failure.

I was a butt no doubt about it.

I was told repeatedly what was not gonna be done about my situation, after that I became a butt.
 
I don't think you understand the restraint shown. For him to call you a butt hole, I don't think you're going to hear from him again.
 
Hey that's fine.

While all of y'all are crowing about how great the service is, remember I had to raise 4 kinds of hell and find the owner...

Just saying..
 
Spyderco did you a favor so you would go away. You abused the knife till it broke and then abused his staff till they broke. You even got Sal to call you a name. Congrats on your way of living life. Charming everyone you meet.
 
Ryan Speir said:
Hey that's fine.

While all of y'all are crowing about how great the service is, remember I had to raise 4 kinds of hell and find the owner...

Just saying..
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No you didn't. You behaved like a spoiled brat with an entitlement issue..
 
Hahaha this guy must have been a real jerk, cause I've seen people be pretty dumb and still not get a talkin to from Sal like that. Sal is a great asset to his company and knives.

This guy just isn't getting the picture.
 
Ryan Speir said:
Hey that's fine.

While all of y'all are crowing about how great the service is, remember I had to raise 4 kinds of hell and find the owner...

Just saying..
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Greykilt said:
Well look at you Ryan, got a brand new knife, and lost an incredible opportunity to beco...... well it doesn't matter now, does it? Maybe you should consider becoming a loyal customer of some other knife brand (??) You're very much like the little puppy who poops in the dining room and instead of getting a swat with the newspaper, you get a treat. Ten to one says you'll make that mess again. Enjoy your knife.
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You just pooped the diningroom again......

Extra bonuspoints for Sal/Spyderco for the way they made this right for you......

If it had been up to me, you couldhave put your knife any place the sun dont shine.......
 
Sal Glesser said:
Hi Ryan,

I received your knife yesterday. It seems your lack of patience is exceeded only by your rudeness. We have replaced your knife, but in my investigation, every single area you touched; face book, customer service, our forum, etc. indicated that you are / were a butt hole in your dealings with us. Please enjoy your new knife and should you decide to deal with Spyderco again, please learn some manners or go elsewhere. Your kind understanding and cooperation is appreciated.

sal
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I think this says it all.
Cheers
 
Ryan Speir said:
It's been there since Saturday.

What's an acceptable time frame to you?

I do realize it's right after the holidays but dang it man shoot me an update or something.
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You sent it to the owner personally, he's not dropping post-holiday work to address one knife instantly.
 
Honestly its the internet culture that makes everyone impatient now days. You can pick up your phone and instantly be connected to almost anything or anyone in the world. Combine that with the whole " customers always right" mentality and we have a situation where the op thinks that three days is an unacceptable amount of time for an owner of a multimillion dollar company to get back to him about something that made the company 20$ when it was originally sold and in the end probably cost him money to fix. Whatever original complaint you may have had as far as the customer service is now mute. I can only imagine that you fired off a strongly worded email after they didnt get back to you in a half hour starting a process of a bad interaction up. I bet you have a long list of companies you dont deal with because they were rude or some other poor interaction occurred just based off the original post and how you dont let companies push you around. Perhaps you should ask yourself why they happen and gain a little patience in the future. This is the real world and sometimes you dont get an answer in ten minutes to every question you pose.
 
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