Sal saves the day!

What a class act- There will be a spyderco in my pocket very soon.

by the way..If I have a need for a tool and life comes to a halt when I don't have that particular tool..I have more than one.
Just a thought
 
Ryan Speir said:
Hey that's fine.

While all of y'all are crowing about how great the service is, remember I had to raise 4 kinds of hell and find the owner...

Just saying..
Click to expand...

Mr.Glesser is actively doing the Forum rounds and posts frequently. Not exactly difficult to contact him and he is very approachable. Was the "4 kinds of hell" really necessary?

Ryan Speir said:
Sal is the man no doubt.

I apologize for putting him thru this.

I did send him an email yesterday with no response.

I do not apologize for what I said to his employees.
Click to expand...

Takes some broad shoulders to admit when we're wrong and apologize. I respect that. Sometimes, it takes even broader shoulders to 'forgive and forget.'

Ryan Speir said:
We catch no fish, my jokes aren't funny and my sandwiches suck you owe me nothing.

We catch no fish but my jokes are funny, you learned how to use side imaging sonar and my wife makes great sandwiches help me with boat gas.

If I don't find your leak you owe me nothing.

If we miss your leak I refund your money and recheck it.

Pool still leaking after I leave? Recheck is on me within the guarantee period.

As soon as a customer cusses my office staff they are given my cell phone and I handle it, right now.

Once their problem can't be handled by my staff I handle it today over the phone if possible if not as soon as I can get to their residence. I have hand delivered refunds personally(...)
Click to expand...

If you find yourself doing these things frequently, I would suggest you're doing it wrong to begin with. If these instances are rare, I'd say you are a firm-but-fair kinda fella and likely expect the same treatment from others. You were frustrated by your Spyderco CS experience and went offside. Sal made things right but admonished you for the poor treatment of his employees. I suspect you would do the same to defend your own staff on the receiving end of an irate customer.

Anyway, I'm glad it all worked out in the end. Time for everyone to forgive and forget or move on, imo. For you, for Spyderco, for our fellow BF members.

With respect,

-Brett
 
Ryan Speir said:
We catch no fish, my jokes aren't funny and my sandwiches suck you owe me nothing.

We catch no fish but my jokes are funny, you learned how to use side imaging sonar and my wife makes great sandwiches help me with boat gas.

If I don't find your leak you owe me nothing.

If we miss your leak I refund your money and recheck it.

Pool still leaking after I leave? Recheck is on me within the guarantee period.

As soon as a customer cusses my office staff they are given my cell phone and I handle it, right now.

Once their problem can't be handled by my staff I handle it today over the phone if possible if not as soon as I can get to their residence. I have hand delivered refunds personally.

When I make a case my pet I'm on it like a bulldog son that's why our reputation is what it is.

The only company on will never do business with again list as of right now is Ford Motor Company, they can eat a bag full of male genitals.
Click to expand...

But do you have to deal with hundreds if not thousands of customer calls on a daily basis? Do you sell your services and goods to hundreds of thousands of people annually?
Cause I feel like you are comparing your apple to the whole dang apple farm.
Not trying to be mean or confrontational just putting things in perspective.
Respect
 
timberweasel said:
Mr.Glesser is actively doing the Forum rounds and posts frequently. Not exactly difficult to contact him and he is very approachable. Was the "4 kinds of hell" really necessary?



Takes some broad shoulders to admit when we're wrong and apologize. I respect that. Sometimes, it takes even broader shoulders to 'forgive and forget.'



If you find yourself doing these things frequently, I would suggest you're doing it wrong to begin with. If these instances are rare, I'd say you are a firm-but-fair kinda fella and likely expect the same treatment from others. You were frustrated by your Spyderco CS experience and went offside. Sal made things right but admonished you for the poor treatment of his employees. I suspect you would do the same to defend your own staff on the receiving end of an irate customer.

Anyway, I'm glad it all worked out in the end. Time for everyone to forgive and forget or move on, imo. For you, for Spyderco, for our fellow BF members.

With respect,

-Brett
Click to expand...

I appreciate that sir.
 
folder geek said:
But do you have to deal with hundreds if not thousands of customer calls on a daily basis? Do you sell your services and goods to hundreds of thousands of people annually?
Cause I feel like you are comparing your apple to the whole dang apple farm.
Not trying to be mean or confrontational just putting things in perspective.
Respect
Click to expand...

You are correct we do 1-10 jobs a day.
 
Hey Ryan,

Why don't you change the title of the thread to something more appropriate? You got what you wanted - I would say that is excellent customer service.

Come on man - Step up and do the right thing.
 
kjd2121 said:
Hey Ryan,

Why don't you change the title of the thread to something more appropriate? You got what you wanted - I would say that is excellent customer service.

Come on man - Step up and do the right thing.
Click to expand...

I tried, want to change it to "Sal saves the day" but cant
 
It appears to have turned out well in the end.
 
Last edited:
Skimo said:
Dang, Excellent customer service. I hope you realize the level of restraint Mr. Glesser demonstrated. Absolute moral high ground. I think I'll carry my Manix2xl today.
Click to expand...
If I still had my Manix2, I would do the same... and I didn't like the knife!
 
He's found us out. All of Blade Forums is made up of exclusively Spiderco employees each managing hundreds of sock puppet accounts.

Authorization code is Six Wun Quebec Oscar Fife. Close all accounts and scrub the data. Close the forum and at mark 15:15 MST launch Blade Forums II.
 
Heard one day a story about some soldiers who sent a letter to spyderco, and recieved a box full of natives.

Dear mr. Sal glesser is this true? Because if it is, it's freaking awsome!
 
You must log in or register to reply here.
Back
Top