Sebenza Lock; No Longer Vault-Like

Michael (C4). Great posts. Keep it up.

Here's an example of a great warranty. It is the warranty that all Bryston (semi-high end audio) products carry:

"Warranty Information:
Thank you for choosing a Bryston product. We welcome any suggestions you may have, or comments regarding the operation of your amplifier. We consider you, our customer, to be Bryston's most important resource and your opinion is very much appreciated.

Bryston products are warranted to be free from manufacturing defects for a minimum of 20, (twenty), years from the original date of manufacture. This includes all parts, labor and one-way return shipping. This warranty covers the original owner and any subsequent owners. The warranty is retroactive for any Bryston product purchased within the last twenty years. Tampering by anyone other than factory authorized personnel voids the warranty.

Warranty service may be obtained by returning the unit to any authorized Bryston dealer or distributor. You may also contact the Bryston factory directly at the location listed on the rear page of this manual.

Please keep the original box and all packing material. This will ensure the amplifier is protected in the unlikely event you have a problem and must return it for service.

No warranty card is necessary to initiate your coverage. Please refer to the back page for more detailed warranty information."


[This message has been edited by L. O. Little (edited 01-17-2001).]
 
hieach
jack

No scans in this thread, where is the wear supposed to be. The stop peg has been listed as a feature which could suffer premature wear from a flick. I think the impact on the stop peg from a flicked blade would not cause much wear. On my small, the angled locking face of the titanium lockbar does show some burnishing. To be expected since there is relative sliding (wearing) action at this point. Is this where Lenny'sproblem is?. If so I would propose that the wear here would be less if blade was opened quickly (flicked) rather than slowly. Picture the scenario that with a quick flick the blade has arrived at the stop peg and is sat waiting for the locking bar to arrive. The speed at which the lock bar can travel across is dictated by the spring tension in the bar. Blade is in place and locking bar meets no resistance until final lock up. Alternative scenario with slow opening, is that for the last 15deg or so of blade rotation the locking bar is in contact with the blade and exerting frictional forces on the two mating angled surfaces (ie increased wear).
????
Redrags
tink
 
Once again this line of thinking is giving complete credibility to some basically unknown person and removing all credibility from a well respected knifemaker.

The above example of the warranty even states "Tampering by anyone other than factory authorized personnel voids the warranty."

There are too many variables here to make statements against CRK in favor of Lenny. Hell Lenny isn't even posting in this damn thread anymore, and obviously is a very happy camper. I've got nothing against Lenny because I DON'T EVEN KNOW HIM!!! And so, I suspect, neither does anyone here, ere they would be posting confirmation of the fact that Lenny babied his Sebenza for 3 years and it was never subjected to anything that might have caused the problem.

Brandon
 
<font face="Verdana, Arial" size="2">Originally posted by stjames:
</font>
Click to expand...

Let us clear up some "fuzzy math"

That's always a good thing to do
smile.gif


Lenny has confirmed that the replacement part for his Sebenza included engraving
The way I understand his #1 message in this thread, the engravement was not the part of the last repair work. He sent only for stop pin, am I mistaken here?

normally a charge of $25.00. If we subtract that amount from the repair cost we have a charge of $75.00
Thus it's not -25$ for engraving?

to replace the handle slab with the lock bar, a not unreasonable cost considering the labor involved
Also, as he says the blade was replaced as well, right?(adds points to CRK reputation definitely).

With the Large Sebenza now list priced at $345.00 that means the repair cost was >22% of replacement cost, not the 33% commonly quoted in this thread.
Well, since I was using that number too, I'd like to add that there was a term 33% of the original price tag. To be very precise then it was 30.77% of the original price tag
wink.gif


Anyways, w/o any attacks, the most interesting parts to me were: 1) how justifiable or acceptable it is to pay 30% or even 20% of the price tag after 3 years of use for any user knife that is rated to be the top of the line. 2) does Sebenza need that sort of maintenance? I've had an impression that it doesn't, however from the answers in this thread folks think different, saying that one shouldn't expect
significant difference between Sebenza and other 100$ valued production blades, at the same time being ok with high maintenance prices.
& finally it's I think it's very unfortunate this all got emotional and CRK silence might be contributing to that as well.


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zvis.com
Have Fun,
Alligator
 
It is now the morning of the 18 th. Anne stated that she would be back on the 16 th. I am still wondering what CRK means by "Lifetime Warranty". And what exclusions we are now to expect....

Respectfully,
Michael

------------------
He who has smelt the smoke is never free again...
 
Hey Michael-

You deserve your answer. Instead of waiting for them here, why don't you try: (from their website)

"You can reach us by calling (208) 375-0367

You can send an email to creeve@micron.net

You can send a letter to
Chris Reeve Knives
11624 W. President Dr., #B
Boise, ID 83713
U.S.A.

Or you can send a fax to (208) 375-0368"

Brandon
 
I have no idea what happened to this forum... I thought is was moderated by CRK. The last post made was that CRK would be unavailable until 1-16-01. Some simple questions have been asked about their Lifetime Warranty (I have never seen the part that says "flicking" your Sebenza voids the warranty...). When would it be reasonable to expect an answer..???

Still holding...

Michael

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He who has smelt the smoke is never free again...
 
You've already gotten your answer C4. Chris Reeve inspected the knife and made a business decision that the problem was not covered under the warranty.

If the consumer (Lenny) had a problem with that decision, then it would be proper to take that matter up with CRK and seek satisfaction. Instead, Lenny is posting thanks to CRK for the NEW Sebenza in exchange for the $100 fee.

Has anyone who is genuinely concerned bothered to email/fax/call CRK and ask their explanation personally? I haven't, but then I don't have a problem with their actions.

Brandon
 
St James:
Sorry about the "fuzzy math". It was just a rough estimation on my part. The point is still the same. Lenny got a very nice knife for considerably less than retail and I bet my bottom dollar that his new knife will last for many, many years. Lenny is happy and that is what matters.
biggrin.gif
 
Hi Dennis,
<font face="Verdana, Arial" size="2">Originally posted by Dennis Wright:</font>
Click to expand...
In the recent thread by a certain flame-thrower, (whose rank shall remain undisclosed), there seemed to be a great deal of consternation and dismay that a "production" knife could cost so much. This being charged by someone who had, admittedly, never handled one.

I didn't want to answer in the original thread where this was posted, I think this is more relevent in this thread, and I beg your pardon if I misunderstood this one, but
somehow I think that it is about me "who had, admittedly, never handled one", because I wrote I don't own one?

To begin with, I was not throwing flames at all and basically I wanted to hear opinion(s) since I've been told in this thread I was holding too high esteem on Sebenza. Why this goes as a flame I donno.

About the production knives, comparison was - Sebenza and other production blades those cost 3 times less, whether we should expect longer life time or not. What is wrong with that question?

I don't own Sebenza, I bought one and returned it after several days, because I didn't like it, its look that is. So, I've handled it, I never used it really, cut some paper to test the sharpness, but anyways...

I was not charging anything and especially CRK pricing policy, their product - their price, I own 11 CRK fixed blades and I didn't buy them on sale or at bulk rate
smile.gif
I didn't like Sebenza, I returned it, and after all the price tag
based on manufacturers name and reputation rises some expectations.
My question was to those who say that I am wrong to expect Sebenza last substantially longer than the production folders that cost 3 times less.

I don't want to argue but I don't want to be labeled as a flamer and other goodies either, w/o reason at least...


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zvis.com
Have Fun,
Alligator


[This message has been edited by Gator97 (edited 01-21-2001).]
 
Gator, I wasn't talking about you.

You misunderstood the post. I was refering to someone else.

Please accept my apology if it upset you. You were not the subject of that post. I was not accusing you of flaming.

------------------
Dennis Wright
Wright Knife & Sporting Goods
La Mesa, CA
1-800-400-1980
wrightknife@ixpres.com
("Have a knife day!")
 
First things first, I am the one Dennis calls a ‘flame thrower’. Cheeky sod. As a matter of fact I was asking a genuine question. As I made clear it was near impossible to get to see a Sebenza for me. So I asked this group. The response made me buy one. If that is a ‘flame’ then I don’t care. I got honest and impartial advice and bought the knife. I have taken CRK side on this and have been very impressed with the service up to now. Leave me out of this; it has nothing to do with me. Is the Sebenza a better knife than my Military? Yes, not by much however. I love the Sebi, the lock up, the quality the whole package. I however prefer the blade style in the Mil, the steel used and the Spyder Hole. Oh and the clip is 200% better as well. But the Sebi has an indefinable quality that makes it worth it and with that I bow out.

W.A


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"To strive to seek to find and not to yield"
Tennyson
Ranger motto

[This message has been edited by The General (edited 01-22-2001).]
 
How many tens of thousands of knives has CRK made over the years?

How many complaints about service charges?

How many glowing testimonials about how well a customer has been treated by the service dept.?

Do the math. There is no problem.

However, Dennis, I will be glad to sell you my Sebs as well...for a small mark up.
smile.gif


<A HREF="http://albums.photopoint.com/j/View?u=306668&a=2279510&p=28797713&Sequence=0&res=high" TARGET=_blank>
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Walt


[This message has been edited by Walt Welch (edited 01-22-2001).]
 
Gator, no problem. See you at the Cow Palace this weekend?

Dr. Welch, I'll pass. If anyone's going to do any marking up around here, it'll be me.
smile.gif


General, I'll concede to the honest question if you'll concede to the 'firey' manner in which it was asked.

All's well that ends well. You're a convert. That's all that counts.

------------------
Dennis Wright
Wright Knife & Sporting Goods
La Mesa, CA
1-800-400-1980
wrightknife@ixpres.com
("Have a knife day!")
 
Dennis,

Several days ago I wrote to you with a CC to CRK. You asked me to let this die and to trust in CRK and their product. I have not heard back from CRK... and you are still posting here... and we have yet to hear a single word from CRK...

I will not quote the contents of your communication with me (as you requested), but I will still ask:

Where are the people that moderate this forum???

Dennis Wright: you are only a dealer. Where is your support??? Why does CRK let you answer for them? Why don't they step in? Why didn't they answer my email? (I'm sure that you don't make that much off of their knives and I KNOW that you know how to spell "scape goat"...)

Anne and Chris are always here to claim the praise. They have been noticeably absent since a single question was raised...

Michael

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He who has smelt the smoke is never free again...
 
Last thought....

I have bought MANY CRK blades because BFC members have talked about "The Great Sevice and Support" of CRK.

How many of you really feel that CRK is actually MODERATING this forum?

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He who has smelt the smoke is never free again...
 
Hey Walt... Nice knives!
wink.gif


Dennis, well in hindsight, I was a little unfair with my words, done a lot of that lately. The intent was not followed by the delivery. I was a little rash at times. Well that is all sorted out now, I am learning. As someone said, it is only a mistake if you do not learn from it. I made mistakes and have turned a new leaf. Expect a less eager and fast reactor! More considered and more diplomatic
wink.gif


I would hope to call you friend if thats ok! That goes out to all Knifeknuts out there!

------------------
"To strive to seek to find and not to yield"
Tennyson
Ranger motto

[This message has been edited by The General (edited 01-23-2001).]
 
After a long conversation with Chris Reeve (he actually took the time to call me), I would like to publicly apologize for ever doubting the integrity that stands behind the warranty of his fine knives. I should have listened to Dennis Wright when he told me to give Mr. Reeve a call several days ago.
redface.gif


Their lack of response to some of the questions asked on this forum was due to their concern, NOT their lack of concern.

I stand corrected and offer my apologies to to Chris and Anne, and to Dennis Wright.

Michael@
 
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