I am not trying to make excuses for him I am just trying to be understanding of his situation. he has handled business poorly with his customers, got behind on his work,and has had very poor communication and excuses as of late from everything I have read and from my own personal experience. His reputation is now suffering because of it. But now He is trying to make it better and learn from his mistakes by closing his books and only selling completed pieces from what it looks like. What more can anyone ask of the guy then this?
I hate when people get on here and dog pile on someone and act like they have never made a mistake or had their own personal issues. Get off bashing this guy he is trying to fix his mistakes. I know all you on your soap boxes have never broken your word, never gotten behind on work, never told a lie,never missed a day of work, and are complete gentlemen and saints every second of everyday.
I am not so maybe that's why it's easy for me to be understanding when people make mistakes. Do I want to be perfect and mirror my lord and savior? Yes everyday!! do I fall short yup. So maybe realize this guy is not perfect like a lot of you and instead of tearing him down maybe try building him up with constructive criticism.
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Yes, you are 100% correct:
"he has handled business poorly with his customers, got behind on his work,and has had very poor communication"
There is a purpose for
FEEDBACK: The Good, The Bad, The Ugly! and it is unfortunately clear that reading 'customers' experiences that "The Bad, The Ugly!" out weighs the "The Good".
Yes, a mistake is normal, however obvious repetitive patterns of frequent poor business sense and practices is abnormal and unacceptable.
You mentioned "
maybe try building him up with constructive criticism."
My constructive "suggestions" (not "criticisms") as applicable to my personal experience:
1. When telling a prospective customer "
my current turn around time is 6 to 8 weeks" for the work you are requesting, it shouldn't turn it into 5-6 months.
2. End the practice of telling numerous customers including myself "
the work is all done", "
the work will be done tomorrow", "
the work will be done Friday", "
I'm shipping it out Monday", when in fact the work is not "
done" and nothing actually gets "
shipped out".
3. When agreeing on scale/handel materiel/style etc. with a customer
write it down in a book so you remember what was agreed to so as in my case... the totally wrong materiel is not used, then has to be taken off and the whole process of making the scales started all over again.
4. A maker closes his books when he can't keep up with orders taken in.
5. When more than one person shares the same or similar experiences, don't say one or all of them are making it up.
Sure, mistakes are normal in life, however it's clear there is a repetitive pattern that is anything but normal.
As stated before, I wisely did not remit my money via PayPals "Friends And Family" option a.k.a. "personal" and fortunately got a complete refund after almost six months of endless stories, excuses and the work having to be made all over again when the wrong materiel was used.
