Shepard custom concealment (Shepard CC)

no dog in this fight, but if a service provider is having material supply issues, couldn't they just refuse orders for products needing materials in short/no supply? Fulfill/take order for what one has in stock and let potential customers know that you'll contact them once supplies are in?

maybe I'm being simplistic.
 
no dog in this fight, but if a service provider is having material supply issues, couldn't they just refuse orders for products needing materials in short/no supply? Fulfill/take order for what one has in stock and let potential customers know that you'll contact them once supplies are in?

maybe I'm being simplistic.
Yes, unless they are greedy.

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no dog in this fight, but if a service provider is having material supply issues, couldn't they just refuse orders for products needing materials in short/no supply? Fulfill/take order for what one has in stock and let potential customers know that you'll contact them once supplies are in?

maybe I'm being simplistic.

Pretty radical idea, don't sell what you don't have. It's a real shame that some alleged knife makers and service providers don't seem able to grasp the concept.
 
no dog in this fight, but if a service provider is having material supply issues, couldn't they just refuse orders for products needing materials in short/no supply? Fulfill/take order for what one has in stock and let potential customers know that you'll contact them once supplies are in?

maybe I'm being simplistic.

You're being logical here. Come on now, we can't have that here! :p
 
Tip: if you pay him via PayPal don't let him talk you into paying via "friends and family" a.k.a. 'personal' or you will not be covered by PP's 'Buyer Protection".
After 5 months W A I T I N G coupled with abysmal communication...... I was fortunate to get a full refund using PayPal's "Buyer Protection".
 
There you go oppressing the poor guy. He's got migranes, bad email, unreliable suppliers and demanding customers.

Cue up lame excuses and hostile responses from the poor guy.

Repeat as needed.
 
The guy closed his books and is trying to come up with a better game plan. Maybe ease up on the guy? I like seeing people succeed not fail and I hope this for him. He is young and in college from what I gather . Maybe try and be a little understanding?


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I agree and I wish the best for him as he offers a great service. He has closed his books, and at this point he is doing exactly what he needs to.

However the college and age thing your throwing out there doesnt work. He cant be much younger and im pretty sure older than myself and a few other service providers I talk to that are in the same exact boat as I am. Example, my wife and I are in our late twentys. She is in school/ police training for me, each working with two kids and a K9 without owing work in any of our endeavors. And boy do we embrace the craziness because its a better future we are working on. :thumbup: I fell three knife jobs behind at the same time two years ago after a real crappy surgery and I thought that was horrible. That's a lame excuse at the very least. And its not even his excuse.

Im sure he will have this all handled in no time. I check in and look at his work often. He crushes it out and it looks good too.



The guy closed his books and is trying to come up with a better game plan. Maybe ease up on the guy? I like seeing people succeed not fail and I hope this for him. He is young and in college from what I gather . Maybe try and be a little understanding?


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excuses are easy. i can find a good one every day to not go to work, take care of the house and yard and other properties i own, spend time with the wife and kid, accomplish all my promises and tasks needed.......but i get all those things and more done everyday. i'm nothing special, just a regular man. if i can do it, anyone can. what's important isn't finding good excuses, but coming up with a plan to right the wrong and making it happen and finishing it. that's the difference between a boy and a man. good luck to all.
 
excuses are easy. i can find a good one every day to not go to work, take care of the house and yard and other properties i own, spend time with the wife and kid, accomplish all my promises and tasks needed.......but i get all those things and more done everyday. i'm nothing special, just a regular man. if i can do it, anyone can. what's important isn't finding good excuses, but coming up with a plan to right the wrong and making it happen and finishing it. that's the difference between a boy and a man. good luck to all.

Awesome post.
 
I agree and I wish the best for him as he offers a great service. He has closed his books, and at this point he is doing exactly what he needs to.

However the college and age thing your throwing out there doesnt work. He cant be much younger and im pretty sure older than myself and a few other service providers I talk to that are in the same exact boat as I am. Example, my wife and I are in our late twentys. She is in school/ police training for me, each working with two kids and a K9 without owing work in any of our endeavors. And boy do we embrace the craziness because its a better future we are working on. :thumbup: I fell three knife jobs behind at the same time two years ago after a real crappy surgery and I thought that was horrible. That's a lame excuse at the very least. And its not even his excuse.

Im sure he will have this all handled in no time. I check in and look at his work often. He crushes it out and it looks good too.

I am not trying to make excuses for him I am just trying to be understanding of his situation. he has handled business poorly with his customers, got behind on his work,and has had very poor communication and excuses as of late from everything I have read and from my own personal experience. His reputation is now suffering because of it. But now He is trying to make it better and learn from his mistakes by closing his books and only selling completed pieces from what it looks like. What more can anyone ask of the guy then this?
I hate when people get on here and dog pile on someone and act like they have never made a mistake or had their own personal issues. Get off bashing this guy he is trying to fix his mistakes. I know all you on your soap boxes have never broken your word, never gotten behind on work, never told a lie,never missed a day of work, and are complete gentlemen and saints every second of everyday.
I am not so maybe that's why it's easy for me to be understanding when people make mistakes. Do I want to be perfect and mirror my lord and savior? Yes everyday!! do I fall short yup. So maybe realize this guy is not perfect like a lot of you and instead of tearing him down maybe try building him up with constructive criticism.



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Jbmonkey. Well put. A wise man used to tell me that at a young age. Never understood it entirely until the past few years. Looking back I was just a big child for some time. I'm about half the man I want to be. Guess that feeling might never stop. We can always improve . I know I can.
 
I am not trying to make excuses for him I am just trying to be understanding of his situation. he has handled business poorly with his customers, got behind on his work,and has had very poor communication and excuses as of late from everything I have read and from my own personal experience. His reputation is now suffering because of it. But now He is trying to make it better and learn from his mistakes by closing his books and only selling completed pieces from what it looks like. What more can anyone ask of the guy then this?
I hate when people get on here and dog pile on someone and act like they have never made a mistake or had their own personal issues. Get off bashing this guy he is trying to fix his mistakes. I know all you on your soap boxes have never broken your word, never gotten behind on work, never told a lie,never missed a day of work, and are complete gentlemen and saints every second of everyday.
I am not so maybe that's why it's easy for me to be understanding when people make mistakes. Do I want to be perfect and mirror my lord and savior? Yes everyday!! do I fall short yup. So maybe realize this guy is not perfect like a lot of you and instead of tearing him down maybe try building him up with constructive criticism.

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Yes, you are 100% correct:
"he has handled business poorly with his customers, got behind on his work,and has had very poor communication"

There is a purpose for FEEDBACK: The Good, The Bad, The Ugly! and it is unfortunately clear that reading 'customers' experiences that "The Bad, The Ugly!" out weighs the "The Good".
Yes, a mistake is normal, however obvious repetitive patterns of frequent poor business sense and practices is abnormal and unacceptable.

You mentioned "maybe try building him up with constructive criticism."
My constructive "suggestions" (not "criticisms") as applicable to my personal experience:
1. When telling a prospective customer "my current turn around time is 6 to 8 weeks" for the work you are requesting, it shouldn't turn it into 5-6 months.
2. End the practice of telling numerous customers including myself "the work is all done", "the work will be done tomorrow", "the work will be done Friday", "I'm shipping it out Monday", when in fact the work is not "done" and nothing actually gets "shipped out".
3. When agreeing on scale/handel materiel/style etc. with a customer write it down in a book so you remember what was agreed to so as in my case... the totally wrong materiel is not used, then has to be taken off and the whole process of making the scales started all over again.
4. A maker closes his books when he can't keep up with orders taken in.
5. When more than one person shares the same or similar experiences, don't say one or all of them are making it up.

Sure, mistakes are normal in life, however it's clear there is a repetitive pattern that is anything but normal.

As stated before, I wisely did not remit my money via PayPals "Friends And Family" option a.k.a. "personal" and fortunately got a complete refund after almost six months of endless stories, excuses and the work having to be made all over again when the wrong materiel was used.
 
Yes, you are 100% correct:
"he has handled business poorly with his customers, got behind on his work,and has had very poor communication"

There is a purpose for FEEDBACK: The Good, The Bad, The Ugly! and it is unfortunately clear that reading 'customers' experiences that "The Bad, The Ugly!" out weighs the "The Good".
Yes, a mistake is normal, however obvious repetitive patterns of frequent poor business sense and practices is abnormal and unacceptable.

You mentioned "maybe try building him up with constructive criticism."
My constructive "suggestions" (not "criticisms") as applicable to my personal experience:
1. When telling a prospective customer "my current turn around time is 6 to 8 weeks" for the work you are requesting, it shouldn't turn it into 5-6 months.
2. End the practice of telling numerous customers including myself "the work is all done", "the work will be done tomorrow", "the work will be done Friday", "I'm shipping it out Monday", when in fact the work is not "done" and nothing actually gets "shipped out".
3. When agreeing on scale/handel materiel/style etc. with a customer write it down in a book so you remember what was agreed to so as in my case... the totally wrong materiel is not used, then has to be taken off and the whole process of making the scales started all over again.
4. A maker closes his books when he can't keep up with orders taken in.
5. When more than one person shares the same or similar experiences, don't say one or all of them are making it up.

Sure, mistakes are normal in life, however it's clear there is a repetitive pattern that is anything but normal.

As stated before, I wisely did not remit my money via PayPals "Friends And Family" option a.k.a. "personal" and fortunately got a complete refund after almost six months of endless stories, excuses and the work having to be made all over again when the wrong materiel was used.

Hey!!! How the heck did you find out EXACTLY what I've been going through since the beginning of June??? Can you read my thoughts??? Back my account???
😁😁😁
You wrote verbatim my experience with Eric.....to a tee!!
I would agree with what some have posted above......give him a break, he's trying very hard, he's a young guy.....nope.
The best is when he screws up and you let him know, quite calmly without anger, he will then tell you....either buy it or don't, doesn't make a difference to me. A person with a shitty attitude like this doesn't deserve 'constructive criticism, he deserves exactly what he's getting here.
I do HVAC and I am no where near perfect, but I NEVER get smart ass with a customer. If there's a delay I will notify them immediately.
I will not make an appointment, miss it and not notify.
I sent a PM after 5 weeks of giving a deposit. He asked me who I was and what I wanted. Hmmmmmm
My scale was supposed to be shipped 3 weeks ago..........crickets.

To the guys that are spouting this cushy nonsense try doing some business with him. Then come back here with the warm and fuzzies. Don't think so.
Joe
 
Hey!!! How the heck did you find out EXACTLY what I've been going through since the beginning of June??? Can you read my thoughts??? Back my account???
[emoji16][emoji16][emoji16]
You wrote verbatim my experience with Eric.....to a tee!!
I would agree with what some have posted above......give him a break, he's trying very hard, he's a young guy.....nope.
The best is when he screws up and you let him know, quite calmly without anger, he will then tell you....either buy it or don't, doesn't make a difference to me. A person with a shitty attitude like this doesn't deserve 'constructive criticism, he deserves exactly what he's getting here.
I do HVAC and I am no where near perfect, but I NEVER get smart ass with a customer. If there's a delay I will notify them immediately.
I will not make an appointment, miss it and not notify.
I sent a PM after 5 weeks of giving a deposit. He asked me who I was and what I wanted. Hmmmmmm
My scale was supposed to be shipped 3 weeks ago..........crickets.

To the guys that are spouting this cushy nonsense try doing some business with him. Then come back here with the warm and fuzzies. Don't think so.
Joe

Actually I did do business with him bud and yea it took a few months to get my two scales done. He did great work but it did take awhile and there were some major flaws with communication But like I said I am all for someone fixing their mistakes and getting there business back on track.


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Maybe you didn't get hit with the sarcastic don't give a shit responses.....bud.
When I screw up, which I do, I own it. I do not blame my customers and come at them with attitude. That's the major issue as I see it.
Delays, poor communication, wrong materials, more delays.....ok shit happens. No way should attitude enter the equation from the person at fault. Especially when it is directed at someone who sent you money and has nothing.
Weird.
 
Maybe you didn't get hit with the sarcastic don't give a shit responses.....bud.
When I screw up, which I do, I own it. I do not blame my customers and come at them with attitude. That's the major issue as I see it.
Delays, poor communication, wrong materials, more delays.....ok shit happens. No way should attitude enter the equation from the person at fault. Especially when it is directed at someone who sent you money and has nothing.
Weird.

Yea I agree with you no one should get after there customers when they are the one at fault. It sounds like he has a lot to work on and change. hopefully he reads this and learns from it.He does great work and could have a very good business if he fixes what people have talked about in here. I hope he gets his business headed in the right direction.

Post Script
If he does not fix all of these very fixable problems he will def not be in this business long.The ball is in his court he said what he is gonna do to fix it and now it's time for his actions to speak louder then his words.


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I'd love for him to straighten this out as he does beautiful work.
Little structure is needed badly.
I'm hoping he keeps at it and makes it. This will only happen if he addresses what his customers are saying instead of going with the poor me attitude.
Joe
 
I am extremely thrilled to post this here!
Eric notified me today that my Southard scale is done.....and done beautifully! This is a PM from him.
He's asking which other Spydercos I carry. He's asking this because he is sending a freebie along with the order!

Here's one of the PMs

Thank you sir. Sorry again for the mix up and the delay.
What other spydercos do you carry?

This is a move in the right direction.....no more snark, just an apology, and that's all that is necessary.
Will post pics when it arrives.
Joe

PS......I friggin HATE posting negatively about anyone. Really glad this one ended up positively.
 
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