SHe's a stripper

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I have sat silent long enough,

Wise words here;

Have you tried it ?

If You Have A Problem With Your Busse Knife. . . Here's What To Do. . .

Contact the shop FIRST. Give us the opportunity to look at the problem and to fix it. If we DO NOT fix the problem or are so drunk that we refuse to assist you, (This has NEVER happened) then you can bring it to the forums and feel free to vent.

Given the proper tools, it does not take much to destroy a great knife. Given the internet, it does not take much to destroy a great reputation.

We have NEVER left a customer unsatisfied, when given the opportunity.

If you post about a problem before giving us the opportunity to fix it, your post may be deleted or locked.

Email both jerry@bussecombat.com & lexi@bussecombat.com and/or call us at (419) 923-6471 (M-F 9:00am - 5:00pm Eastern)

Please allow at least 3 business days to respond to your email. If you do not hear from us, please call to make sure we received your email.

Let's Drink!

Jerry
 
Is it a problem to contact the manufacturer before airing your complaints out on the forums?
 
Complaints vs questions. "Xyz is bad!" Vs "what's going on HERE...?" I believe that the responses here mostly lean toward the questioning column.
 
Lugnutt said:
ec0f477943968b88e84edd1ab2ef9258.jpg
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That there is bullschitt. That's not a dimple, that's a divot.

I'd be sending that back for a replacement.
 
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Not that anyone cares about my opinion...

But IMO that is completely unacceptable quality, stripping a blade SHOULD require cleanup/sanding/buffing, but you shouldn't have to remove a considerable amount of steel to get it to that point and it shouldn't be visibly dented before even removing the coating.

If Busse didn't have such a loyal following willing to look past minor problems (they have definitely earned it) I think something like this would be a major blow to their reputation. I know a lot of you think of Busse as pure use/abuse blades, but people really buy them for their aesthetics and unique shapes aswell, in this case they have majorly dropped the ball on the second part, at this price point you should be able to reasonably expect both.

Personally I'd like to see someone address the issue, and possibly replace the blade aswell, should the owners want it to be.

That said I'm still a big Busse fan and will continue to buy their knives, but I just hope this is an isolated incident and not the new standard.
 
Well this isn't what I intended...

Was I disappointed in how rough it was under the coating?

Sure was, especially at this price point. I mean I expected some spots, but nothing of this magnitude. But it's grown on me. I've smoothed the main bevel and left the flats rough. Gives it a hammer forged type of rustic look. It's going to be beat to hell anyway. I still think it was a little rushed on the shop's part...a classic case of "good enough".

Am I worried about the structural integrity of the piece?

Truthfully, yeah. That long line starts on the back of the blade, runs down through the tang, around the pommel, up the underside of the tang, and into the choil. Reminds me of a delamination, but I don't think the stock is layered.

Am I happy with it?

Yeah, 98%. I hope it doesn't fail, especially when I really need it. But if it does, I know Jerry and his crew will make it right.

And I know that I barely, if at all, qualify as a little piglet. And I know that I don't post alot or join in on conversations. But this Community is great. We're united by our love of knives, and a small company that makes some of the best in the world. This argument needs to stop.



Sent from my SM-G930P using Tapatalk
 
No doubt Busse will take care of anyone not happy with their knife. I don't question this.

Still, my personal belief is that if you decide to alter your knife from the way it came from the manufacturer and then are unhappy with the results.... It's on you. What lies beyond the coating really shouldn't be a warrantable item in my opinion.

However, it is fair to ask "WHAT HAS CHANGED TO CAUSE LARGER THAN NORMAL INFI DIMPLES?"

It seems clear that something is different here.... Something has changed....


I don't see that as a criticism. It's just a question that deserves an answer.

.
 
hookahhabib said:
One thing in regards to this comment, and this is where you could argue that the larger craters dip into the QC - even with the coating on, I could see those few deeper craters and they were easily noticeable even with the rougher surface of the crinkle coat...not something that bothered me enough to do a warranty claim over, but I know for a fact that there are members within our knife community that would be pretty unhappy to find a non-uniform, not-flat surface on the flats of their $400 fixed blade. In hindsight, I should have taken a photo of it...

I couldn't have said it better myself! Thanks RG :thumbup:
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And I also then said "The Busse warranty protects you if there are any defects in the steel. Its your choice whether or not to strip the knife, and most of the time based on the expectations you expressed I think you will be disappointed.

Its not about me, it's about the knife. Have you contacted the shop about your concerns?
Busse has outstanding customer service and will take care of you if your not happy."

I see the big dent/divot in the coating. If it were my knife, I wouldn't strip this blade, I'd call the shop and probably return it.
 
Lugnutt said:
I like busse knives. I think the phrase" form follows function" pertains to it.

Nobody can deny that there are some changes noted by the naked eye and by palpating the coated blade in my case.
Is it a deformity? You tell me.

I don't want knee jerk answers or advice from "hogs" that are condescending.
Questions should be answered in the forum for everyone who has concerns.
Is the forum only to pat each other's back and admire each other's knife??
I don't know if that is the new unwritten rule.

They want me to send an email and WAIT another three days??? I don't think they even read the whole thread .
Answering problems with emotions are the reason this country is a mess.
I was hoping this was not the case here.

For mbrooks,

Eventually this thread will be stopped by being locked or by the answers given by the manufacturer.
Last time I checked , this is the Busse forum and Jerry and his team can jump in anytime.
Most manufacturers do so in their forum and most of you know that.

I do not need to mention their names.

Why the double standard?

As I said before, I like Busse knives but I do not have "undying devotion " for anything stamped with their name.
I will buy products that are well made.
I have 2-2.5K of knives on order.
Should I just suck it up as others have suggested?

I am not a "hog" or a "piglet" and will never be an inductee or aspire to be.
No offense to those who are.
That's just how I roll.

Evltcat, you're like a broken record.
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Your starting to be a bit of one yourself. For a guy that doesn't want any condescension, you sure put a lot out there. There is no reason to be so belligerent with anyone who doesn't see it exactly as you do.

The knife shouldn't have been shipped with the coating looking like that, I agree. Contact Busse and let them handle it. Defects slip thru in every manufacturing process, I promise you.

In most of these pictures, the decarb hasn't even been knocked off. They are all ugly at that point. Just a little bit of sanding goes a long way.

The SHe was back farther on my etching and stripping list. Think I'm gonna have to bump it up the line, see what's what. It also has a bunch of dimples that can be seen thru the coating.
 
It's fairly simple. . .

If you want the best friend you could ever hope for, who will travel to hell and back with you, in spite of how ugly she might be, then Combat Grade is the way to go. . . "The beauty is in the performance."

If you're looking for the best friend you could ever hope for, who will travel to hell and back with you, but can also be your date to the prom, then get the Limited Edition.

Dimples, pores, character marks, etc. that are found under the coating are not going to affect the structural integrity of INFI. . . If they did, we wouldn't let them out of the shop.

Look at the competition finish we used to offer. There was NEVER a single complaint about performance.

We spend an enormous amount of time on satin finishing. That's why it costs so much more.

If you are hoping to strip a Combat Grade and always have a blade close to a satin finish lying underneath then you run the risk of being disappointed.

Let's Drink!

Jerry
 
Lugnutt said:
See what I mean? The attack did not take long. I am not belligerent. Don't call me names. Only kids do that.
Reread my post and comprehend it!
As far as I am concerned , if you are not part of the manufacturer or a steel expert I don't care for your emotionally charged label this person opinion.
Are you their spokesperson?
You certainly act like it.
You need to take the blinders off so you can see better instead of insulting people by calling them names.


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Wow....really?
 
That answers that.

It was a rough one, but in the end the man himself answered. The performance is unaffected. SHe may not look great, but SHes a hell of a performer. And it's all the same with the lights off.

Oh, and Mbrooks, you may already know, but you have the power to close this thread down anytime.
 
I would not close this thread, as it may prove beneficial to the New people, (First time buyers etc) who are unaware of the different Models-Combat Grade, Battle Grade, Satin etc and what to expect! This may provide Information they are unaware of-There is a BG TGLB on the exchange right now that says BGTGLB and an individual wanted to know if it is INFI-Lot's of New Buyers to Busse who are unaware of what to expect which each Grade etc-Cheers!!
 
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