Short Story

SubaruSTi said:
When I sent my Busse SJTac in they refinished it and made it look like a brand new knife, new handles etc but I had broken a handle.

Strider also re striped my SMF when I sent it in.

both did it for free.
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NOT THE SAME THING! We are talking about re-coating the blade, which as I said no company warrantees. One of your knives had another problem and they extended you the courtesy (not under warranty) of "refinishing" (not sure what that exactly means but I guess that they repolished the steel) the blade while they were fixing the problem that was a legitimate claim against the warranty, and the other was re-striped, not re-powder coated. I'm quite sure that Strider doesn't re-stripe knives under warranty either, but again they did you a nice service when you sent it in for another reason. If you sent your strider back for re-striping without there being another problem with the knife then shame on you. The company has enough real warranty claims to worry about than to bother with satisfying picky customers for non-warranteed issues that have no affect on the function of the knife. But, whatever, looks like you got what you wanted. :rolleyes:
 
gottahaveit27 said:
NOT THE SAME THING! We are talking about re-coating the blade, which as I said no company warrantees. One of your knives had another problem and they extended you the courtesy (not under warranty) of "refinishing" (not sure what that exactly means but I guess that they repolished the steel) the blade while they were fixing the problem that was a legitimate claim against the warranty, and the other was re-striped, not re-powder coated. I'm quite sure that Strider doesn't re-stripe knives under warranty either, but again they did you a nice service when you sent it in for another reason. If you sent your strider back for re-striping without there being another problem with the knife then shame on you. The company has enough real warranty claims to worry about than to bother with satisfying picky customers for non-warranteed issues that have no affect on the function of the knife. But, whatever, looks like you got what you wanted. :rolleyes:
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Both knives were in need of work, if you look here http://www.bladeforums.com/forums/showthread.php?t=613228

you will see that. Strider re bead blasted and striped the blade. I think the black is done first? If I use my Rat like I feel it should be used It will look like that busse in a few years or less. If I have to send it in I wondered if they would re sharpen, re finish, re handle (if I break one). I get these people defending Rat like they dont have to do a damn thing. Their warranty says otherwise, its written like Busse and Striders.

I'm not going to mar the finish a little then send it in to be re finished... But If people have a warranty like Rat does then say oh thats not covered...
 
the powder coat is not covered due to normal wear & tear,paint wears off...that is not a defect that is from using the knife... Sounds like you expect the knife to be in pristine condition all the time,
Warranty Info






No Questions Asked Warranty. If you screw it up, break it, or cut it in two with a cutting torch, send it back and we'll replace it. Warranty is transferable. In other words, we warranty the knife no matter how many times it's been traded, sold or given away. We don't ask for a sales receipt, date of purchase or where you bought the knife - No fine print and no hassles. If you have a problem, contact us.

We do not warranty against rust or normal wear and tear. Note: Our knives are made from high carbon 1095 steel. And while 1095 is a top choice for professional cutlery designed for hard use, it will rust and stain if not properly cared for - especially on the cutting edge and around the laser engraving. It is the user's responsibility to keep the blades properly lubricated and cleaned. We suggest using a dry film rust inhibitor such as TUF-GLIDE or TUF-CLOTH.

A lot of folks have asked us how we can stay in business offering such great customer service and warranty protection. The answer is simple; we believe that American consumers, as a whole, are honest people. The occasional customers who are dishonest are few and far between, so even if we lose every once in a while due to dishonesty, our reputation of great customer service, regardless of the situation, brings us more good customers.

I do not understand why that is so hard to understand... to me it is stupid to warranty the paint ,ever joe blow who ever used a coated blade would drive all companies into the ground ... to me it sounds like you need an uncoated knife to stay pristine with a little polish....
 
Rowen Mfg. said:
If you would like to have your blade re-coated please send it back to us at the factory and we will re-coat it FREE of charge. All we ask is that you pay the return shipping as the knife did not fail in any way. Our address is below.

Thanks for using a RAT Cutlery Blade:D

Shon

Rowen Mfg.
1280 Kohler Dr.
Idaho Falls, ID
83401
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Good for you Shon but to me IMO ,I would never do that....To me that is taking advantage of you guys,I mean come on the coating will wear that is a gimmie with any coated blade from any manufactor and it is part of the wear & tear factor of the RAT Warranty. :D
Great Company both Rowen & RAT that is why I buy RC knives !
 
Some folks you will never be able to please no matter how you write a warranty. These are the same guys that would blame you for not stacking their wood properly after you expended all your sweat cutting the tree down and splitting it into small pieces for them. If you don't like the way our warranty is written, don't buy our knives. It's really that simple.
 
texastonydobbs said:
Good for you Shon but to me IMO ,I would never do that....To me that is taking advantage of you guys,I mean come on the coating will wear that is a gimmie with any coated blade from any manufactor and it is part of the wear & tear factor of the RAT Warranty. :D
Great Company both Rowen & RAT that is why I buy RC knives !
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I personally agree. Coatings of any nature can and will wear with use. It doesn't destroy the knife. :)
 
If you really read through this whole thread, none of it really makes any sense and we're just beating a dead horse. If someone sends us a broken RC-6 we will send them a new knife. Simple. Shon said he would re-coat a blade free of charge even though we (RAT) do not cover it under warranty. Again, simple. If someone wants to be a pain in the ass here, I don't have time for their whining. Very simple. Bottom line is we have an excellent warranty. So does Busse and a whole lot of other companies. Good on all of us that do! ;)
 
I keep batoning the crap out of my rc-3 ever since I got it. Great knife and the wear gives it character...
BMM_3715.jpg
 
Sharp Phil said:
It is PRECISELY for this reason that I have objected strenuously to the activities of "Noss4" and other ignorant knife-abusers who believe destroying knives sets the standards against which their use should be judged. Such activities create the kinds of unrealistic expectations this person exhibited, in believing he had a "junk" knife because it couldn't be used to pry apart bricks.
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could not agree more! I am so sick of knives being judged as tough rather than for its original use and functionality. The world is filled with idiot knife users..:mad:
 
ok, shon, I got one for you. if I send in an RC-6, can you make it pink? :D
 
I would rather have 24K Gold plating. That's what Shon said he was going to do on all the knives I shipped to him. :D
 
Bottom line....If you use a knife you are going to mark the finish no matter how or with what it is finished. It has no bearing on the knife's usefulness whatsoever.
If you want a pristine knife, don't use it, don't touch it, lock it up under glass.
 
I just want to know if I beat the crap out of it maybe even put a chip in the spine or blade and wear the finish off, if Rat will make it like new again. Or do I have to break it? I think of Strider, well everyone calls it "the spa" and Busse pretty much gave my SJT a spa treatment. I just want a clear answer. Will Rat or Rowen or whoever FIX not replace a well used knife? I wont send it in on a whim but if I break a slab of micarta I will want it replaced...

You want a CLEAR answer? Then the answer is NO! I could just tell you yes like we do with most folks but that would generate another 500 nit-picky questions from you. So, I would rather you just go away mad and tell everyone our warranty is useless than have to answer another round of questioning. Jesus Christ, dude what are you expecting for less than a 100 bucks? A pristine knife every time you decide you want your knife to look new again? You want me to come up and use the knife for you also? How about I go camping with you and help you set up your tent and when we get finished I'll make sure all the dirt is cleaned off and stored away neatly wherever you tell me you want it stored? Need your car washed? How about allowing me to paint your house for you? :D :D

In all seriousness, if you will send me your knife back I will give you your money back + 10 percent if you will promise me you will never buy another RAT Cutlery product again. We will then take your knife and give it away to someone who uses a knife and understands that our knives are made to be used, not to be be kept pristine.

Sorry about editing within your post, I meant to quote your post and screwed up, but then again what do you expect from some idiot who's warrnty sucks on their knife :D
 
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SubaruSTi said:
I just want to know if I beat the crap out of it maybe even put a chip in the spine or blade and wear the finish off, if Rat will make it like new again. Or do I have to break it? I think of Strider, well everyone calls it "the spa" and Busse pretty much gave my SJT a spa treatment. I just want a clear answer. Will Rat or Rowen or whoever FIX not replace a well used knife? I wont send it in on a whim but if I break a slab of micarta I will want it replaced...
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Here ya go.

Rowen Mfg. said:
If you would like to have your blade re-coated please send it back to us at the factory and we will re-coat it FREE of charge. All we ask is that you pay the return shipping as the knife did not fail in any way. Our address is below.

Thanks for using a RAT Cutlery Blade

Shon

Rowen Mfg.
1280 Kohler Dr.
Idaho Falls, ID
83401
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SubaruSTi said:
I just want to know if I beat the crap out of it (abuse or use??)maybe even put a chip in the spine or blade and wear the finish off(abuse or use??), if Rat will make it like new again. Or do I have to break it(abuse or use??)? I think of Strider, well everyone calls it "the spa" and Busse pretty much gave my SJT a spa treatment. I just want a clear answer. Will Rat or Rowen or whoever FIX not replace a well used knife? I wont send it in on a whim but if I break a slab of micarta(abuse or use??) I will want it replaced...
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Their warranty states that you COULD "cut it in half with a blow torch" and they will replace it.., but as an honest, ethical person(I'm assuming you are) if you're abusing your knife would you expect or even ask them to do so? Rat Cutlery make these knives to be used and used hard but if you abuse it and it breaks, IMO, you shouldn't expect it to be replaced or even fixed.., but they will do so because that's the way they are even though IMO it's a little too above and beyond, ecspecially the offer of a free re-coating, :thumbup: :thumbup: Shon. Normal wear isn't even covered on the purchase of a new vehicle which costs many thousands of dollars but these guys once again are doing everything they can to keep their customers happy!

FYI.., I messed up the coating on my RC-4 by getting a little to sloppy with a sharpener., not abuse by any means but I never once thought of asking RC to fix it due to my F-up. Now I have a naked(cept for it being blued) RC-4 that works 100% as well as the day I got it.
 
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