SOLVED LionSteel cust. service or the dealer

[chambelona59]

...one would think that reading the responding post of the dealer you are trying to resolve your issue(s?) with in its entirety would be a good idea no? Anyways, best of luck to both parties in getting a resolution that satisfies both involved.

Thanks for the good wishes, much appreciated.

 

[chambelona59]

Let me quote you before you make anymore edits.
If you were smart enough to read the response, you would have what you need to fix your "screw loose". As it is, you have shown your true colors and there is no fixing stupid.piss off.Ignore

"you have shown your true colors and there is no fixing stupid.piss off.Ignore"
As I mentioned, the 20 and 30 old Fanboys and Fangirls inevitably show up with the usual retorting.

 

[Ramrodmb]

Clueless.

 

[chambelona59]

Clueless.

Fortunately a very savvy consumer and not under 30.
Hasta la vista.

 

[knifeswapper]

OK, I will send one of each screw in the morning.
If neither one satisfactorily solves the issue, send both back with the knife and I will issue the refund.

 

[moshow9]

To be very fair chambelona59, your OP stated you only sent one email to the dealer (you now say it is two). The dealer has posted a screenshot of the email you sent, and in reading it I take away the same as he. There does not seem to be a request in there other than to make light of the issues you found.

I feel knifeswapper has been more than fair and willing to help you out. I do not feel the bad label should be applied to he or his company.

 

[B.F.U]

"you have shown your true colors and there is no fixing stupid.piss off.Ignore"
As I mentioned, the 20 and 30 old Fanboys and Fangirls inevitably show up with the usual retorting.

You're not winning any friends here. It sucks to feel like you didn't get knives that were up to the standards you expected, and it definitely sucks to feel like you didn't get the service you expected, but you're not taking the help being offered or winning anyone over or convincing anyone you're in the right. I think you're assumption on the age of fanboys is baseless, and I also know from experience that age doesn't make an irrationally upset customer any more in the right or easy to deal with.

 

[Postlapsaria]

I don't have the patience to read all that, you can give as many reasons as you wish, however:
"reads a bit like someone that knows they are being somewhat particular about their knives"
That's correct, at $780.95 I'm dam "somewhat particular".

Re: "So, no mention of a screw issue other than not countersunk to match, and no picture of a missing screw." ... The screw fell out a day or two after the first photo was taken.

I'm not interested in reading any analyzing of my text or photos or defensive excuses: "because it is a one-man show.... "There is a fine woman" etc.
I'm very happy you have a fine Woman helping out.

After two emails to "CK" that I received no response from CK and after 3 to 4 emails to LionSteel with still no response back I won't keep chasing anyone, the customer service from any company is either stellar or it's not stellar.

There's a reason Blade Forums provides a "FEEDBACK: The Good, The Bad, The Ugly" and anyone is afforded the opportunity to post their experience/s whether The Good, The Bad, The Ugly.
When someone does not post a glowingly positive experience the Fanboys and Fangirls will inevitably show up and start with their usual defensive or angry retorts, that's unfortunately to be expected.
I won't waste time responding to them.

I will not debate it, the text and photos clearly show the issues I encountered.
If neither company has any interest in sending replacement screws, I'll unfortunately just come to the realization that the knives in question were relatively inexpensive to produce and LionSteels (or someones) Quality Control was asleep on the job.

Save the 10 commandments and a pen, I prefer well made knives and screws set in correctly.
As I mentioned, I am willing to pay for replacement screws but unwilling to make it a roll of the dice and hope I receive a stellar product again from either company.

By all means I'm happy to change "Bad" to "perfectly resolved".
Feel free to contact me by private message in here or alternatively via my personal email which you already have.
Thank you very much.

This is unbelievable. He offered you screws at the very start of the post you quoted.

 

[chambelona59]

To be very fair chambelona59, your OP stated you only sent one email to the dealer (you now say it is two). The dealer has posted a screenshot of the email you sent, and in reading it I take away the same as he. There does not seem to be a request in there other than to make light of the issues you found.

I feel knifeswapper has been more than fair and willing to help you out. I do not feel the bad label should be applied to he or his company.

As stated, not one but two emails sent, one in house on the CK web site and a second in standard email no response, 3 or 4 to LionSteel still no responce after 2 weeks.
Very simple solution: the replacement screws requested.
Fanboys and Fangirls inevitably get their Cortisol levels raised when they disagree someones experience.
I take it up with the two business's, with no one else.
Photos speak for themselves.

 

[chambelona59]

This is unbelievable. He offered you screws at the very start of the post you quoted.

CK, you have my shipping address, please feel free to send the replacement screws to that address and let me know the cost.

Thank you.

 

[jimmyd1982]

@OP: I don't understand what the total cost has to do with anything. They are still production knives.
If you bought 25 svord peasant knives would you expect the quality of each of them to match a $700+ custom knife or would you expect to get 25 normal peasant knives with their normal rough fit and finish?

From an outsiders perspective it seems like knifeswapper is really trying to work with you to fix your problem and you won't even bother reading his response. You might want to apologize and rethink this thread.

 

[chambelona59]

You're not winning any friends here. It sucks to feel like you didn't get knives that were up to the standards you expected, and it definitely sucks to feel like you didn't get the service you expected, but you're not taking the help being offered or winning anyone over or convincing anyone you're in the right. I think you're assumption on the age of fanboys is baseless, and I also know from experience that age doesn't make an irrationally upset customer any more in the right or easy to deal with.

Unfortunately no one generally "wins friends here" in FEEDBACK: The Good, The Bad, The Ugly! when posting a bad experience and not a glowing positive one, either with a company, a seller or quality of work received especially after receiving things that pertain to more than just 1 or more screws.
Thankfully Blade Forums had the foresight to make a G,B,U. forum where people most often get issues resolved.
Not at all about "an irrationally upset customer", very simply a savvy consumer, especially with $780.00.

 

[Popsickle]

Unfortunately no one generally "wins friends here" in FEEDBACK: The Good, The Bad, The Ugly! when posting a bad experience and not a glowing positive one, either with a company, a seller or quality of work received especially after receiving things that pertain to more than just 1 or more screws.
Thankfully Blade Forums had the foresight to make a G,B,U. forum where people most often get issues resolved.
Not at all about "an irrationally upset customer", very simply a savvy consumer, especially with $780.00.

I don’t believe a customer who has spent less or more should be given a different brand of customer service. You keep flashing $780 like it means you should be given special treatment. The dealer in question has offered you a more than reasonable response. I think that given the response you should change the title to Lionsteel only.

 

[Cvrobinson]

Let me start by saying, a couple screws is no problem. Send an email requesting "Short and Long Slab Screw for Stag". And then let me finish with a little more analysis since I now have a thread in GB&U with a big red BAD in front of it with a lot of mentioning of my business name inside.

1) You spoke to me, because it is a one-man show. There is a fine woman, but she mainly shrink wraps boxes and lends moral support 24 hours / day.

2) The email that was sent to you for feedback, that you replied to, is above. In this email, there is no request for assistance nor action on our part. To be honest, it reads a bit like someone that knows they are being somewhat particular about their knives - and that is fine. Sometimes folks just want to let us know that they know the knife is not perfect. Times have changed the way we look at knives; 20 years ago they were tools, now they are fine jewelry. We don't sell custom knives, we sell knives made by hands and power tools in large batches. The factories are still trying to improve where they can. We looked at the pictures and briefly discussed the issues with LionSteel on our next conversation. We have these conversations very often as they want to know about any issues so they can be corrected if possible.

3) I don't know why LionSteel did not put labels on the boxes these last two deliveries. Not a big deal, the part numbers are on your emailed invoice and at the links in the email you were sent above. But, they are relatively new to contracted knives left under their name. But you weren't going to send the knives to Italy anyway, so let's talk about the screws...

4) You neither mentioned anything about a screw missing nor stripped in your only communication with us (above). You say that "all the same photos as above" were in your email to us - but no picture of a screw missing from a slab was present in the pictures your sent us [I can post those as well if needed, but you have the "Sent" email on your end too for confirmation]. So, no mention of a screw issue other than not countersunk to match, and no picture of a missing screw. Which is pretty much what you have now decided was the only real issue that needed resolution. How would I have known to start the process of getting you some screws?

You weren't going to send the knives back to me for a refund. And you weren't going to pay to send them to Italy for correction. And the screw was intact, if a bit proud, when you contacted me the one/only time. So at the time of the one and only communication with me, what was your anticipated response? Again, the email is above.

Solutions: If the short screw is not getting good threading at this point, another short screw will probably not help - unless it eventually stripped. And the long screw will probably go all the way thru the liner and be visible, but not obtrusive. But if you take a screw off the other side and put it in where the missing one was, we can determine if the old one got stripped and fell out (new one will work); or if the liner is a bit stripped and a long one will be needed (new one does not work). Neither way, will the screw set any lower - so if that bothers you, send the knife back for refund. But if you have a micrometer and measure from the liner to the top of the screw head - it will be exactly the same on the screw nearest the bolster as it is on the bare end. Only the stag thickness varies, that is why is was not countersunk as much.

I don't know what kind of communication you sent LionSteel, and really couldn't speculate. But if it was to lodge the same observations, consider them lodged. They treat these like contract knives, for the most part - and want me to handle U.S. interactions. If it was for actual screw replacements, they have allocated that to me now that I have some in stock.

I personally look forward to ordering a knife from you tomorrow. I have heard nothing but good about you and your company.

 

[chambelona59]

OK, I will send one of each screw in the morning.
If neither one satisfactorily solves the issue, send both back with the knife and I will issue the refund.

Sounds great, you have my mailing address, feel free to send the screw/s and charge for the screw/s as well as the postage.
Will ask B.F. to remove the "Bad" experience post and will gladly re-post a glowing positive CK customer service experience.

Thank you Sir.
I Just read your reply, I don't obsessively come in here reading replies every 5 to 10 minutes.

 

[chambelona59]

I don’t believe a customer who has spent less or more should be given a different brand of customer service. You keep flashing $780 like it means you should be given special treatment. The dealer in question has offered you a more than reasonable response. I think that given the response you should change the title to Lionsteel only.

Whether it's a dollar or seven hundred eighty dollars and ninety five cents makes no difference, anyone can state an their issue in "FEEDBACK: The Good, The Bad, The Ugly!"
What inevitably happens are the Fanboys and Fangirls of the company or seller trail in with their Cortisol levels out of control.
Reality is it's not what you think of me personally, it's what I think and how I choose to deal with it..
Appears the issue will be taken care of.

 

[Ajack60]

I don't have the patience to read all that, you can give as many reasons as you wish, however:
"reads a bit like someone that knows they are being somewhat particular about their knives"
That's correct, at $780.95 I'm dam "somewhat particular".

Re: "So, no mention of a screw issue other than not countersunk to match, and no picture of a missing screw." ... The screw fell out a day or two after the first photo was taken.

I'm not interested in reading any analyzing of my text or photos or defensive excuses: "because it is a one-man show.... "There is a fine woman" etc.
I'm very happy you have a fine Woman helping out.

After two emails to "CK" that I received no response from CK and after 3 to 4 emails to LionSteel with still no response back I won't keep chasing anyone, the customer service from any company is either stellar or it's not stellar.

There's a reason Blade Forums provides a "FEEDBACK: The Good, The Bad, The Ugly" and anyone is afforded the opportunity to post their experience/s whether The Good, The Bad, The Ugly.
When someone does not post a glowingly positive experience the Fanboys and Fangirls will inevitably show up and start with their usual defensive or angry retorts, that's unfortunately to be expected.
I won't waste time responding to them.

I will not debate it, the text and photos clearly show the issues I encountered.
If neither company has any interest in sending replacement screws, I'll unfortunately just come to the realization that the knives in question were relatively inexpensive to produce and LionSteels (or someones) Quality Control was asleep on the job.

Save the 10 commandments and a pen, I prefer well made knives and screws set in correctly.
As I mentioned, I am willing to pay for replacement screws but unwilling to make it a roll of the dice and hope I receive a stellar product again from either company.

By all means I'm happy to change "Bad" to "perfectly resolved".
Feel free to contact me by private message in here or alternatively via my personal email which you already have.
Thank you very much.

Unfortunately no one generally "wins friends here" in FEEDBACK: The Good, The Bad, The Ugly! when posting a bad experience and not a glowing positive one, either with a company, a seller or quality of work received especially after receiving things that pertain to more than just 1 or more screws.
Thankfully Blade Forums had the foresight to make a G,B,U. forum where people most often get issues resolved.
Not at all about "an irrationally upset customer", very simply a savvy consumer, especially with $780.00.

A fanboy/girl is someone whom defends a particular brand to the end. ( Zero Tolerance, Spyderco, CRK, Hinderer etc.)
A dealer/distributor offers many brands for sell and are not knife makers. They're a hub for many brands. CollectorKnives(CK) happens to be a dealer. So, CK does not have fanboys/girls. However, because of their stellar reputation, involvement here on the forums and willingness to go above and beyond to accommodate people that buy from them, many people have the utmost respect for CK.
The replies in this thread are from people that respect CK, not fanboys/girls. If, you'd quit being so defensive, take a step back, you'd realize people are trying to help, not bash you. Don't be offended when you post negative opinion's and are met with stern rebuttals.
There really is a simple solution to your issues, and knifeswapper has given it to you twice.

 

[JohnWE]

"you have shown your true colors and there is no fixing stupid.piss off.Ignore"
As I mentioned, the 20 and 30 old Fanboys and Fangirls inevitably show up with the usual retorting.

I'm 57, have never purchased a Lionsteel knife from Knifeswapper so I can't be a "fanboy" and you're behaving like a jackass.

 

[chambelona59]

A fanboy/girl is someone whom defends a particular brand to the end. ( Zero Tolerance, Spyderco, CRK, Hinderer etc.)
A dealer/distributor offers many brands for sell and are not knife makers. They're a hub for many brands. CollectorKnives(CK) happens to be a dealer. So, CK does not have fanboys/girls. However, because of their stellar reputation, involvement here on the forums and willingness to go above and beyond to accommodate people that buy from them, many people have the utmost respect for CK.
Cortisol not fanboys/girls. If, you'd quit being so defensive, take a step back, you'd realize people are trying to help, not bash you. Don't be offended when you post negative opinion's and are met with stern rebuttals.
There really is a simple solution to your issues, and knifeswapper has given it to you twice.

You can surely "have the utmost respect for CK" as well as be a big Fan of any seller/dealer/distributor/company you'd like to, that's your prerogative.
When I receive knives with issues I state so in both text an clear photos, no waiting around after several weeks go by, a bitter pill to swallow for some people.
Trust me, no advice needed.

 

[AlwaysTomboy]

I don't have the patience to read all that, you can give as many reasons as you wish, however:
"reads a bit like someone that knows they are being somewhat particular about their knives"
That's correct, at $780.95 I'm dam "somewhat particular".

Re: "So, no mention of a screw issue other than not countersunk to match, and no picture of a missing screw." ... The screw fell out a day or two after the first photo was taken.

I'm not interested in reading any analyzing of my text or photos or defensive excuses: "because it is a one-man show.... "There is a fine woman" etc.
I'm very happy you have a fine Woman helping out.

After two emails to "CK" that I received no response from CK and after 3 to 4 emails to LionSteel with still no response back I won't keep chasing anyone, the customer service from any company is either stellar or it's not stellar.

There's a reason Blade Forums provides a "FEEDBACK: The Good, The Bad, The Ugly" and anyone is afforded the opportunity to post their experience/s whether The Good, The Bad, The Ugly.
When someone does not post a glowingly positive experience the Fanboys and Fangirls will inevitably show up and start with their usual defensive or angry retorts, that's unfortunately to be expected.
I won't waste time responding to them.

I will not debate it, the text and photos clearly show the issues I encountered.
If neither company has any interest in sending replacement screws, I'll unfortunately just come to the realization that the knives in question were relatively inexpensive to produce and LionSteels (or someones) Quality Control was asleep on the job.

Save the 10 commandments and a pen, I prefer well made knives and screws set in correctly.
As I mentioned, I am willing to pay for replacement screws but unwilling to make it a roll of the dice and hope I receive a stellar product again from either company.

By all means I'm happy to change "Bad" to "perfectly resolved".
Feel free to contact me by private message in here or alternatively via my personal email which you already have.
Thank you very much.

Thank you Sir.
I Just read your reply, I don't obsessively come in here reading replies every 5 to 10 minutes.

And yet, if you'd had the patience to read the initial reply when you saw it and quoted it 3 and a half hours ago, you could have saved yourself the time and typing you spent making the 7 or so replies after that. Checking the forum every 5-10 minutes isn't necessary. Reading the reply that contains the information regarding the resolution to your problem, on the other hand, is. Perhaps something to keep in mind in the future.