Somebody screwed up big time... 3/31/16 UPDATE

Well....I for one am not happy with Blade HQ at all. I went to them to order my first Sebenza 21 (large with ebony inlays). On line, it said it was in stock. BUT...I just wanted to double check and make sure. So....I called them and asked them to check and see if in fact this particular knife is in stock. I was having trouble finding one at the time. Anyway, so I went ahead and placed the order over the phone. They said they were going to send me an email confirmation of my order right away. Well....the end of the day had come...it was 4:00 and no email. So I called, and they went ahead and sent me the confirmation.

The next day (Sat.) I logged into my account to see if maybe they were able to get it shipped out. When I logged into my account, I got an error message stating there is a problem with my order, and that I should call customer service right away. Now mind you, it's Sat. and I wanted to make sure I got a Large 21 with ebony inlays. The ONLY other place that had them in stock at the time was knifeart. I checked the Blade HQ website and it now said the knife is out of stock. So when I see the knife is out of stock, and I see there is an error message in my account telling me to call customer service....that led me to believe the knife was out of stock.

Sooooo.....I called my bank and explained to them what happened. I told them this is an exclusive item and there are not many floating around and I want to buy one ASAP before they are sold out. I told my bank there is another vendor that has one, but I wanted them to put a stop payment on the charge to Blade HQ. I called knifeart up, and on Wednesday I had my knife. Blade HQ got mad at the fact that I cancelled the order with my bank....they even gave me an attitude over the phone. I told them...."you said there was an error with my order and I should call customer service right away". Well....they were closed and I didn't want to lose out on the last one that I could find. They said fine....but if I decide to order from them again, I have to call them first. I told them to trust me, I will not be ordering from you again. KnifeCenter and KnifeArt is where I do most of my shopping. So now Blade HQ is giving my bank a hard time about the cancelling of the order. I took a screen shot of the error message, emailed it to my bank, another screen shot showing it was out of stock....etc. My bank had no problem. BUT....my bank keeps calling me up and asking me why did I cancel the order, blah blah blah.

Turns out I got the last one from Blade HQ and that is why they were "out of stock". But....that does not excuse them for telling me that there is a problem with my order. Anyway....I'm done with Blade HQ.
 
DrtyHarry said:
Well....I for one am not happy with Blade HQ at all. I went to them to order my first Sebenza 21 (large with ebony inlays). On line, it said it was in stock. BUT...I just wanted to double check and make sure. So....I called them and asked them to check and see if in fact this particular knife is in stock. I was having trouble finding one at the time. Anyway, so I went ahead and placed the order over the phone. They said they were going to send me an email confirmation of my order right away. Well....the end of the day had come...it was 4:00 and no email. So I called, and they went ahead and sent me the confirmation.

The next day (Sat.) I logged into my account to see if maybe they were able to get it shipped out. When I logged into my account, I got an error message stating there is a problem with my order, and that I should call customer service right away. Now mind you, it's Sat. and I wanted to make sure I got a Large 21 with ebony inlays. The ONLY other place that had them in stock at the time was knifeart. I checked the Blade HQ website and it now said the knife is out of stock. So when I see the knife is out of stock, and I see there is an error message in my account telling me to call customer service....that led me to believe the knife was out of stock.

Sooooo.....I called my bank and explained to them what happened. I told them this is an exclusive item and there are not many floating around and I want to buy one ASAP before they are sold out. I told my bank there is another vendor that has one, but I wanted them to put a stop payment on the charge to Blade HQ. I called knifeart up, and on Wednesday I had my knife. Blade HQ got mad at the fact that I cancelled the order with my bank....they even gave me an attitude over the phone. I told them...."you said there was an error with my order and I should call customer service right away". Well....they were closed and I didn't want to lose out on the last one that I could find. They said fine....but if I decide to order from them again, I have to call them first. I told them to trust me, I will not be ordering from you again. KnifeCenter and KnifeArt is where I do most of my shopping. So now Blade HQ is giving my bank a hard time about the cancelling of the order. I took a screen shot of the error message, emailed it to my bank, another screen shot showing it was out of stock....etc. My bank had no problem. BUT....my bank keeps calling me up and asking me why did I cancel the order, blah blah blah.

Turns out I got the last one from Blade HQ and that is why they were "out of stock". But....that does not excuse them for telling me that there is a problem with my order. Anyway....I'm done with Blade HQ.
Click to expand...

Trust me, I totally understand your anxiety. When we have something we REALLY want and if we have been looking for a particular knife for awhile we don't want to miss out...
I've had knives in the past that I have missed out on because I waited to long.

That said, because this is a unique problem, I really want to keep this thread focused solely on the problem with the mixed up knives.
My reason for that is because in all fairness BHQ did everything right with the exception of sending the wrong knife... I can't complain about the shipping because it was shipped the same day as my order was placed, and it was shipped Priority as I requested.

I received the knife on Saturday, and sent two emails right after I opened the box and found the mistake...
I sent one to their Customer questions email address, and one to Jacob as well. Another member here was very helpful and sent me Jacobs email because he had been in communication with him that day, and thought perhaps he would read my email before Monday.

As it turned out I did not get an email response on the weekend, which I didn't really expect because it isn't normal business hours for them.
However, on Monday morning I got a response to the first email I sent, and not long after I got one from Jacob saying he just wanted to touch base with me and make sure someone had already contacted me about the issue.

So, I don't want to beat them up about other issues in this thread. I'm not saying I don't sympathize with you about your dealing with them because I do. Buying anything shouldn't be a headache for the consumer. It takes the fun out of getting something new.

You might consider copying your post and posting it in the Feedback area of the Exchange. That's what it is there for, and all of us here want to hear the good as well as the bad dealings others have had. That is how we can hopefully avoid headaches when dealing online....
 
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I hear ya...I just vented a little because of how upset I got with them and how my bank keeps calling me to find out why I cancelled the order. My bad...
 
Blade HQ is a great company! They are very customer oriented. Heck, they even took the time to respond to a minor issue on an internet forum. Bravo!
 
For the sake of completenes, this is how the label looks like (in my case w. damascus blade).

Label-CF-inlay.jpg


There is a tendency that people think the internet is the tool to solve problems ..... In the old days (some of us may remember :D ) people solved their problems without the internet. I personally prefer to get an issue completely settled with the parties involved and after that, if I feel that story is of particular interest to others, deciding upon posting it on the internet. I have the feeling that people thing making a big issue out of it on the internet while the problem solution is still ongoing, a certain "public outrage" can put pressure on the parties involved, help stearing the solution into the preferred direction. Well. Maybe a strategy. But not mine.

Particularely when it comes to such well reputated companies like Blade HQ and CRK, I really doubt that this is necessary, in order to "put them on the right track". They know what to do. I have ordered several knives from Blade HQ, never experienced any issues and as they are one of the maybe top 5, 6 online knife stores, most likely handling hundrets of knife orders throughout the year and not being famous for having an indecent claim quote, I would always trust that a possible problem will be solved to everybodies satisfaction. I wonder that a thread about a simple shipping error, posted while in the middle of the problem solving process, receives 6 pages of attention. Even more speaking to me if certain opinions popping up, providing "instructions" about what the "guilty" Blade HQ or CRK "have" to do ......

Just my 2 cents.
Stefan
 
James Longstreet said:
For the sake of completenes, this is how the label looks like (in my case w. damascus blade).

View attachment 624329


There is a tendency that people think the internet is the tool to solve problems ..... In the old days (some of us may remember :D ) people solved their problems without the internet. I personally prefer to get an issue completely settled with the parties involved and after that, if I feel that story is of particular interest to others, deciding upon posting it on the internet. I have the feeling that people thing making a big issue out of it on the internet while the problem solution is still ongoing, a certain "public outrage" can put pressure on the parties involved, help stearing the solution into the preferred direction. Well. Maybe a strategy. But not mine.

Particularely when it comes to such well reputated companies like Blade HQ and CRK, I really doubt that this is necessary, in order to "put them on the right track". They know what to do. I have ordered several knives from Blade HQ, never experienced any issues and as they are one of the maybe top 5, 6 online knife stores, most likely handling hundrets of knife orders throughout the year and not being famous for having an indecent claim quote, I would always trust that a possible problem will be solved to everybodies satisfaction. I wonder that a thread about a simple shipping error, posted while in the middle of the problem solving process, receives 6 pages of attention. Even more speaking to me if certain opinions popping up, providing "instructions" about what the "guilty" Blade HQ or CRK "have" to do ......

Just my 2 cents.
Stefan
Click to expand...

More like your 2 dollars. Well said Stefan. If society ever moves past the age of 'Internet Shaming' it will be a great day. Maybe then we can concentrate on taking less selfies. ;)
 
James Longstreet said:
For the sake of completenes, this is how the label looks like (in my case w. damascus blade).

View attachment 624329


There is a tendency that people think the internet is the tool to solve problems ..... In the old days (some of us may remember :D ) people solved their problems without the internet. I personally prefer to get an issue completely settled with the parties involved and after that, if I feel that story is of particular interest to others, deciding upon posting it on the internet. I have the feeling that people thing making a big issue out of it on the internet while the problem solution is still ongoing, a certain "public outrage" can put pressure on the parties involved, help stearing the solution into the preferred direction. Well. Maybe a strategy. But not mine.

Particularely when it comes to such well reputated companies like Blade HQ and CRK, I really doubt that this is necessary, in order to "put them on the right track". They know what to do. I have ordered several knives from Blade HQ, never experienced any issues and as they are one of the maybe top 5, 6 online knife stores, most likely handling hundrets of knife orders throughout the year and not being famous for having an indecent claim quote, I would always trust that a possible problem will be solved to everybodies satisfaction. I wonder that a thread about a simple shipping error, posted while in the middle of the problem solving process, receives 6 pages of attention. Even more speaking to me if certain opinions popping up, providing "instructions" about what the "guilty" Blade HQ or CRK "have" to do ......

Just my 2 cents.
Stefan
Click to expand...

Thanks for the picture Stefan. I hate to bring this up but you got the wrong knife for the box... Just kidding :D

I agree with your post. That seems to happen fairly regularly on the interwebz... However, as I said early on, my post wasn't intended to be a BHQ or CRK bashing thread. It was posted for two reasons.

One as a lighthearted vent for me because it was my first CRK, and I had been looking for this one particular knife for quite some time and because
I had publicly posted that I had ordered my first, and that it should arrive soon. Well, it arrived. Sorta :D

Secondly, because I wanted to give advanced warning to other members who may have ordered the same knife. There has never been a valid reason to
post derogatory comments about either company, and attempt to tarnish their reputation, and there still isn't. I had, and still have full confidence in both companies to get the situation resolved quickly...

There has not been any need at this time for me to contact either company because they know what the issue is and have the ball rolling to get it ironed out. They will contact me and any others involved when the situation is resolved. In the end, it's just a knife. A material possession...
Even if something happened and I never got that particular knife, life will still go on.

I will leave this thread open for now, but if it takes a negative turn, I will shut it down and update as needed.
 
DrtyHarry said:
Well....I for one am not happy with Blade HQ at all. I went to them to order my first Sebenza 21 (large with ebony inlays). On line, it said it was in stock. BUT...I just wanted to double check and make sure. So....I called them and asked them to check and see if in fact this particular knife is in stock. I was having trouble finding one at the time. Anyway, so I went ahead and placed the order over the phone. They said they were going to send me an email confirmation of my order right away. Well....the end of the day had come...it was 4:00 and no email. So I called, and they went ahead and sent me the confirmation.

The next day (Sat.) I logged into my account to see if maybe they were able to get it shipped out. When I logged into my account, I got an error message stating there is a problem with my order, and that I should call customer service right away. Now mind you, it's Sat. and I wanted to make sure I got a Large 21 with ebony inlays. The ONLY other place that had them in stock at the time was knifeart. I checked the Blade HQ website and it now said the knife is out of stock. So when I see the knife is out of stock, and I see there is an error message in my account telling me to call customer service....that led me to believe the knife was out of stock.

Sooooo.....I called my bank and explained to them what happened. I told them this is an exclusive item and there are not many floating around and I want to buy one ASAP before they are sold out. I told my bank there is another vendor that has one, but I wanted them to put a stop payment on the charge to Blade HQ. I called knifeart up, and on Wednesday I had my knife. Blade HQ got mad at the fact that I cancelled the order with my bank....they even gave me an attitude over the phone. I told them...."you said there was an error with my order and I should call customer service right away". Well....they were closed and I didn't want to lose out on the last one that I could find. They said fine....but if I decide to order from them again, I have to call them first. I told them to trust me, I will not be ordering from you again. KnifeCenter and KnifeArt is where I do most of my shopping. So now Blade HQ is giving my bank a hard time about the cancelling of the order. I took a screen shot of the error message, emailed it to my bank, another screen shot showing it was out of stock....etc. My bank had no problem. BUT....my bank keeps calling me up and asking me why did I cancel the order, blah blah blah.

Turns out I got the last one from Blade HQ and that is why they were "out of stock". But....that does not excuse them for telling me that there is a problem with my order. Anyway....I'm done with Blade HQ.
Click to expand...

Your behavior borders on fraudulent. You had no good reason to try to cancel the charge without talking to the vendor first. Having a childish and ignorant fit about an "out of stock" screen and a "call us" message on your account says a lot about the situation but nothing about BHQ. If I were running BHQ I'd blacklist you for life.
 
Giving him the benefit of the doubt he may not know that with the rare CRK stuff, SOP is inventory showing out of stock when the single item the inventory is composed of is purchased.

He might also not know that a vendor is going to refund him if a mistake on inventory was made though he already confirmed they had one.

He might have had a previous bad experience that made him act rashly by calling his bank.
 
We have a place that debates like this can and should be had and it is not in this forum. As per the request of the OP, lets keep this on topic.
 
Nu
338375 said:
Thanks for the picture Stefan. I hate to bring this up but you got the wrong knife for the box... Just kidding :D

I agree with your post. That seems to happen fairly regularly on the interwebz... However, as I said early on, my post wasn't intended to be a BHQ or CRK bashing thread. It was posted for two reasons.

One as a lighthearted vent for me because it was my first CRK, and I had been looking for this one particular knife for quite some time and because
I had publicly posted that I had ordered my first, and that it should arrive soon. Well, it arrived. Sorta :D

Secondly, because I wanted to give advanced warning to other members who may have ordered the same knife. There has never been a valid reason to
post derogatory comments about either company, and attempt to tarnish their reputation, and there still isn't. I had, and still have full confidence in both companies to get the situation resolved quickly...

There has not been any need at this time for me to contact either company because they know what the issue is and have the ball rolling to get it ironed out. They will contact me and any others involved when the situation is resolved. In the end, it's just a knife. A material possession...
Even if something happened and I never got that particular knife, life will still go on.

I will leave this thread open for now, but if it takes a negative turn, I will shut it down and update as needed.
Click to expand...

For what it's worth, I never took your intentions or your attitude when starting the thread as negative. I take it just like you say, not a big deal and completely lighthearted with the understanding that there are first class companies involved and everything will be worked out with zero complications. It is called being human and we all do it:D. Bravo to you, BHQ, and CRK.
 
Thumbs up for BladeHQ and CRK, two classy companies. I wouldn't (and never do) hesitate to buy from either.
 
JNewell said:
Your behavior borders on fraudulent. You had no good reason to try to cancel the charge without talking to the vendor first. Having a childish and ignorant fit about an "out of stock" screen and a "call us" message on your account says a lot about the situation but nothing about BHQ. If I were running BHQ I'd blacklist you for life.
Click to expand...

His post shouldn't have been in this thread, because it doesn't pertain to my situation, or anyone else that ordered the same knife. It should have been in the GB&U in The Exchange, and I mentioned it to him earlier...

Having said that, this is the kind of post I didn't want to start seeing in this thread... Once things get off topic, threads tend to spiral downward quickly .
If the member does start a thread about BHQ in the GB&U, then knock yourself out :D
 
bhyde said:
We have a place that debates like this can and should be had and it is not in this forum. As per the request of the OP, lets keep this on topic.
Click to expand...

Thanks Bill. I didn't type fast enough :D

Corskin said:
Nu

For what it's worth, I never took your intentions or your attitude when starting the thread as negative. I take it just like you say, not a big deal and completely lighthearted with the understanding that there are first class companies involved and everything will be worked out with zero complications. It is called being human and we all do it:D. Bravo to you, BHQ, and CRK.
Click to expand...

Thanks. I didn't think you did, I just wanted to clarify in case anyone misunderstood my posting

jstn said:
Thumbs up for BladeHQ and CRK, two classy companies. I wouldn't (and never do) hesitate to buy from either.
Click to expand...

:thumbup:
 
I shipped the KnifeArt knife out Monday morning, and it arrived safely back at BHQ today... For anyone that may have had a bad dealing with BHQ in
the past, I can't help you out because so far my transaction has been outstanding. Well, with the exception of one little mistake :D


They sent me an email this morning and let me know they got it, and sent me another email confirming that they issued a refund, and will
let me know as soon as the cf inlay knives arrive...

So, the process continues, and I have absolutely no complaints about how BHQ has been to deal with...
 
Mike,

Soooo with this new found social capital, can you get me on the short list for a knife I am after?!?! Hawtpix if that's what it takes!

And I think you have to change your sig :(
 
JNewell said:
Your behavior borders on fraudulent. You had no good reason to try to cancel the charge without talking to the vendor first. Having a childish and ignorant fit about an "out of stock" screen and a "call us" message on your account says a lot about the situation but nothing about BHQ. If I were running BHQ I'd blacklist you for life.
Click to expand...

When I logged into my account, it said there was a problem with my order and that I should call customer service. They also said an email was coming to me that never did. Than I saw it as out of stock. It was a weekend and I couldn't reach them. Why did they say there was a problem with my order? What was the problem? There was ONE more of those knives in stock and I wanted to make sure that I got it. So I went ahead and ordered it from Knifeart instead. My bank agrees with me that I was in the right, I should never of received an error message saying there was a problem with my order. I was supposed to get a tracking number...and I never did. So I did what I had to do to get the knife that I wanted secured before they were all gone. And the message didn't simply just say "call us". If you want to quote me, do so properly.
 
338375, is your screen name referring to the chambering of the wildcat (Demon) based on the 375 Ruger?

Sorry to hear about the mix-up. Sounds like you and everyone involved have this straightened out. You're going to love that knife when you get it!
 
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