Somebody screwed up big time... 3/31/16 UPDATE

Except your box was labeled correctly. So, my guess the ball was dropped in two places. CRK shipped it to HQ and they didn't catch the mistake and shipped it to you.

Either way it doesn't change my opinion that they are to stellar companies. They just made a mistake. Good companies make mistakes all the time... Anyone remember the Nova? 😂
 
Nrthfce said:
Except your box was labeled correctly. So, my guess the ball was dropped in two places. CRK shipped it to HQ and they didn't catch the mistake and shipped it to you.

Either way it doesn't change my opinion that they are to stellar companies. They just made a mistake. Good companies make mistakes all the time... Anyone remember the Nova? 😂
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His box was labeled incorrectly, actually. The bladehq cf inlay models will say "carbon fiber inlay" on the box as well as the birthcard.
 
pwrdbycotn said:
His box was labeled incorrectly, actually. The bladehq cf inlay models will say "carbon fiber inlay" on the box as well as the birthcard.
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Except for the fact that his was labeled "black carbon fiber" and that is what it contained. It was in the proper box, just not the knife he ordered. This is not the box and knife combo bladehq was supposed to receive, so I can understand (not excuse) their oversight in assuming they were sent the correct shipment.
 
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pwrdbycotn said:
His box was labeled incorrectly, actually. The bladehq cf inlay models will say "carbon fiber inlay" on the box as well as the birthcard.
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But he didn't receive an inlay model like he wanted/ordered. The box/label and knife matched, they were just incorrect according to his order.
 
Nrthfce said:
Except for the fact that his was labeled "black carbon fiber" and that is what it contained. It was in the proper box, just not the knife he ordered. This is not the box and knife combo bladehq was supposed to receive, so I can understand (not excuse) their oversight in assuming they were sent the correct shipment.
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Correct... If I would have ordered a small CF from KA, everything would have been fine. I am a little perplexed though because Jacob from BHQ said that
their inlay knives come in boxes with the same label as the KA knives which only say CF Sebenza, with no mention of inlays...
Yet others here say that their inlay knives were labeled as inlay models on the box. :confused:

I'm sure everything will eventually get squared away. Somehow...
 
Nrthfce said:
Except for the fact that his was labeled "black carbon fiber" and that is what it contained. It was in the proper box, just not the knife he ordered. This is not the box and knife combo bladehq was supposed to receive, so I can understand (not excuse) their oversight in assuming they were sent the correct shipment.
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Correct. I think I read your post incorrectly. My apologies.
 
338375 said:
Correct... If I would have ordered a small CF from KA, everything would have been fine. I am a little perplexed though because Jacob from BHQ said that
their inlay knives come in boxes with the same label as the KA knives which only say CF Sebenza, with no mention of inlays...
Yet others here say that their inlay knives were labeled as inlay models on the box. :confused:

I'm sure everything will eventually get squared away. Somehow...
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I honestly don't have a label to compare and could be mistaken on exactly what the label says. It was an honest mistake and like I said, we will make sure you get the correct knife as soon as they come in.
 
Just heard back from CRK. We should have our correct knives next week and will contact those that received the incorrect ones. Thanks all.
 
Hello Everyone,

The mix up happened here at Chris Reeve Knives. We made a mistake and sent the wrong knives to BladeHQ. We are working hard to get BladeHQ the Carbon Fiber Inlay Knives as quickly as possible so that they are able to send the correct knives out to their customers. We do apologize and we are sorry for any disappointment and inconvenience.
 
CRK Rep said:
Hello Everyone,

The mix up happened here at Chris Reeve Knives. We made a mistake and sent the wrong knives to BladeHQ. We are working hard to get BladeHQ the Carbon Fiber Inlay Knives as quickly as possible so that they are able to send the correct knives out to their customers. We do apologize and we are sorry for any disappointment and inconvenience.
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There ya go! Looks like everything will be sorted out accordingly. CRK customer service ftw... :D
 
CRK Rep said:
Hello Everyone,

The mix up happened here at Chris Reeve Knives. We made a mistake and sent the wrong knives to BladeHQ. We are working hard to get BladeHQ the Carbon Fiber Inlay Knives as quickly as possible so that they are able to send the correct knives out to their customers. We do apologize and we are sorry for any disappointment and inconvenience.
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BladeHQ said:
Just heard back from CRK. We should have our correct knives next week and will contact those that received the incorrect ones. Thanks all.
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THIS is the way great companies reacts!
 
CRK Rep said:
Hello Everyone,

The mix up happened here at Chris Reeve Knives. We made a mistake and sent the wrong knives to BladeHQ. We are working hard to get BladeHQ the Carbon Fiber Inlay Knives as quickly as possible so that they are able to send the correct knives out to their customers. We do apologize and we are sorry for any disappointment and inconvenience.
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:thumbup: :thumbup:
 
I'm sure it would have gone the same way if it was only one page of posts (or none). The reaction of people here is not the reason it was resolved. Both CRK and Blade HQ are reputable companies that work to make their customers happy especially when they are at fault.
 
blade2klean said:
I'm sure it would have gone the same way if it was only one page of posts (or none). The reaction of people here is not the reason it was resolved. Both CRK and Blade HQ are reputable companies that work to make their customers happy especially when they are at fault.
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That's been my experience.
 
No, it's not ok... It's like you guys (CRK and blade hq) just told me Santa and the Easter bunny don't exist or have illegitimate children overseas... These are too great of companies and incapable of making mistakes! 😜
 
BladeHQ said:
Just heard back from CRK. We should have our correct knives next week and will contact those that received the incorrect ones. Thanks all.
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Cool... Thanks for the follow up

CRK Rep said:
Hello Everyone,

The mix up happened here at Chris Reeve Knives. We made a mistake and sent the wrong knives to BladeHQ. We are working hard to get BladeHQ the Carbon Fiber Inlay Knives as quickly as possible so that they are able to send the correct knives out to their customers. We do apologize and we are sorry for any disappointment and inconvenience.
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Like I've said all along, everybody makes mistakes, but I'm betting you don't have very many to deal with :D I appreciate your taking the time to post here regarding this little issue.

ice_man said:
There ya go! Looks like everything will be sorted out accordingly. CRK customer service ftw... :D
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TripleF100 said:
THIS is the way great companies reacts!
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Yep... That is precisely why I never badmouthed either company, and wouldn't have let this thread turn into a public lynching...

blade2klean said:
I'm sure it would have gone the same way if it was only one page of posts (or none). The reaction of people here is not the reason it was resolved. Both CRK and Blade HQ are reputable companies that work to make their customers happy especially when they are at fault.
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Agreed... With or without this thread, after I sent my emails to BHQ and called them explaining the mistake, you can bet both companies wanted it resolved. My end of the deal was the easiest to deal with. Well other
than the devastating disappointment :D, all I had to do was ship one knife back. They had to figure out what went where, and how to fix it...

Nrthfce said:
No, it's not ok... It's like you guys (CRK and blade hq) just told me Santa and the Easter bunny don't exist or have illegitimate children overseas... These are too great of companies and incapable of making mistakes! 😜
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You hang onto that, and I'll keep trying to deal with the fact that there is no such thing as perfect :D
 
blade2klean said:
Both CRK and Blade HQ are reputable companies that work to make their customers happy especially when they are at fault.
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Never any doubts,all would get worked out once CRK and Blade HQ had a chance to look into it. I am sure the OP will soon have the knife he desired. Just a small bump in the road of life.
 
Peter Hartwig said:
Never any doubts,all would get worked out once CRK and Blade HQ had a chance to look into it. I am sure the OP will soon have the knife he desired. Just a small bump in the road of life.
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Yep... If this is the worst thing that happens to me in 2016, it's gonna be a good year :D
 
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