Spyderco moving to MAP pricing!

I look at it from the point of view of my checking account. Most customers do. And what's the old saying? Oh yeah, the customer is always right!
 
bld522 said:
I look at it from the point of view of my checking account. Most customers do. And what's the old saying? Oh yeah, the customer is always right!
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Exactly what I said. ;)

The customer is always right, except when they aren't, and that's actually 80% of the time, the ones who actually complain that is.

Like I posted before...

Cheap isn't always better, it's just cheaper. ;)

Why do you think companies have huge customer service departments, all they do is deal with the customers.

So the Upper level management doesn't have to deal with them, there is a reason for that. ;)

And if they actually have to deal with them someone is going to lose their job over it.
 
Well one thing's for sure. The customer is going to have the last word. And what will the last word be?

Time will tell . . .
 
bld522 said:
Well one thing's for sure. The customer is going to have the last word. And what will the last word be?

Time will tell . . .
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Actually no, the 1% of the 1% are the ones who always have the last word because nothing happens unless they allow it to happen.
 
bld522 said:
I look at it from the point of view of my checking account. Most customers do. And what's the old saying? Oh yeah, the customer is always right!
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That account isn't a one way street though. What do you do to replenish it?

How can we be sure you're not profiting from us? Maybe you make something I use; so defacto you should charge less so my chequing account isn't drained.

In the race to the bottom what can we do to eliminate your job or business to save the rest of us some money?

The big online re-sellers are a black hole; the gravity of their footprint sucks in and eliminates the smaller sellers. The big guys are selling knives now but when suddenly they loose interest or can't get a container of them at pennies on the dollar they'll use their lack of a physical presence to shift to selling RC drones, and then when drones are regulated they'll jump to tablets and cell phones. No fuss no muss. That older bricks and mortar store won't pop back into existence though.

I like leaning over a counter and shooting the shit with someone who's like minded. I like paying them because on that one day late Friday when I need a part or something fixed they'll remember my face and help me out.

Maybe the new model market is one where no one needs to see another person or hold a knife in their hand and discover something new. That'll never be for me though.
 
bld522 said:
I look at it from the point of view of my checking account. Most customers do. And what's the old saying? Oh yeah, the customer is always right!
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The customer is not always right. With:
* unrealistic expectations - no profit, free next day shipping, and a hand-inspected product prior to sending
* little loyalty - always looking for the cheapest price
* and being patently dishonest - whether it is for a future discount or exaggerating a situation to their own favor

The customer is far from being always right. If you want to support Spyderco because you enjoy their product and want them to be successful, the pricing structure of their future items should not change your position much. If you do not think that Spyderco knives are worth the asking price, again, the pricing structure of their knives should not change your position much.
 
The funny thing is that saying the customer is always right to that person whom the customer wants something from is just like telling a LEO that they pay their salary.

The response is usually about the same from my own experience over the decades.
 
somber said:
If you want to support Spyderco because you enjoy their product and want them to be successful, the pricing structure of their future items should not change your position much. If you do not think that Spyderco knives are worth the asking price, again, the pricing structure of their knives should not change your position much.
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It's not quite as simple as that. I can like a company's products but not like the way it does business. I, for one, like Spyderco products but I don't like companies that impose MAP pricing. Does that mean I won't ever buy another Spyderco? I don't know. We'll see. Let's just say that MAP pricing will never end up in the plus column when I decide whether or not to buy Spyderco knives from now on.
 
bld522 said:
It's not quite as simple as that. I can like a company's products but not like the way it does business. I, for one, like Spyderco products but I don't like companies that impose MAP pricing. Does that mean I won't ever buy another Spyderco? I don't know. We'll see. Let's just say that MAP pricing will never end up in the plus column when I decide whether or not to buy Spyderco knives.
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I suppose you likely won't buy much of anything because most of the products that you would typically buy in a year are MAP.

And that's almost everything across the board.
 
You might be surprised. 5 of my last 6 knife purchases are from companies that don't impose MAP pricing. My plan is to give them more of my business over time. And of course, there's always The Exchange. ;)
 
bld522 said:
You might be surprised. 5 of my last 6 knife purchases are from companies that don't impose MAP pricing. My plan is to give them more of my business over time. And, of course, there's always The Exchange. ;)
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Looks like you missed my point. ;)
 
Not really. But I won't knowingly buy products from any companies that impose MAP pricing unless there's no other choice. I personally find price-fixing distasteful and nothing I've read here has made it any more palatable.
 
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bld522 said:
Not really. But I won't knowingly buy products from any companies that impose MAP pricing unless there's no other choice.
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Every product across the board in every market is either going to it or already has been MAP.

Even the auto industry is heading in that direction from what I heard.

Pretty soon it will be pay that price for a product or don't buy anything at all will be it across the board for everything.

Things have been heading in that direction for awhile now.

So unless one can live off of bark off of trees so to speak. ;)

So if they ever hope to really bring manufacturing back to the US on a large scale like it used to be certain things have to be a certain way.

That or the US can just keep sliding the way it has been for the past 30 years or so, that's right down the black hole.

Only time will tell if anything can really save it or not though.

The Walmart mentality pretty much killed it.
 
Yep. But I don't think that using MAP pricing to try to isolate us from the impact of the global economy will work. People don't go to Walmart because they have to. They go to Walmart because they want to.

So you got any good recipes for tree bark? ;)
 
bld522 said:
Yep. But I don't think that using MAP pricing to try to isolate us from the impact of the global economy will work. People don't go to Walmart because they have to. They go to Walmart because they want to. So you got any good recipes for tree bark? ;)
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It's NOT just that one thing at work here, it's much bigger and more complicated than that.

I am really trying NOT to talk politics here. ;)

Changes are coming, how drastic those changes will be is anyone's guess.

I think it will be massive personally.
 
Ankerson said:
It's NOT just that one thing at work here, it's much bigger and more complicated than that.

I am really trying NOT to talk politics here. ;)
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Nah. If we get into politics we'll go downhill quickly. For now, I'll just say that getting old has its advantages. With any luck at all, I won't be here when the real SHTF.
 
bld522 said:
Nah. If we get into politics we'll go downhill quickly. For now, I'll just say that getting old has its advantages. With any luck at all, I won't be here when the real SHTF.
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Yeah I know, but sadly that's really were threads like this have to go in the end.

It's really all tied in together.

But I am not doing it.

Yeah I am getting old too so lets hope. :thumbup:
 
bld522 said:
With any luck at all, I won't be here when the real SHTF.
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As a history major, I see a LOOOOOONG line of people going back thousands of years (and likely into prehistory) who've been moaning about the world changing/ending/"Back in my day..."

Yet we're all here, living longer, healthier lives, with the leisure time to argue with strangers about high-priced knives, using magickal electronic devices that allow us to transmit our thoughts around the globe in ways that would give mystics of centuries past a raging boner of pure delight and amazement.

So relax people, it'll all be fine...although I am getting tired of waiting for my jetpack...and where's our moon-base?
They promised us a moon-base!!!

bld522 said:
You are funny guy! :D
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I have a moment every so often. :)
 
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