Spyderco quality control drop?

Stays Sharp said:
There are certainly gray areas with returns where a dealer is caught between a rock and a hard place. What do they do with a returned knife that was not defective but isn't 100% mint anymore... Perhaps they charged the returner a restocking fee for the condition it came back in... Perhaps the returner was denied a refund but he/she filed a claim with his Credit card company... What will they do with the knife? Manufacturer won't take it back unless it is a verified factory defect....
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Sell it as "bargain bin" or "scratch & dent" item at a discount - it's a standard cost of doing business.
 
rje58 said:
Sell it as "bargain bin" or "scratch & dent" item at a discount - it's a standard cost of doing business.
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Yes. Does Knifeworks do that? Have you seen them do it? I havent. If I did, I would have taken that into account. But I didn't so I don't. This is why I go back to what I originally asserted that it is a good possibility that it was a previously returned knife. Not saying that it is but there are few other options left. I hope that answers your question.
 
They have a storefront location; that's where the returns and blemished items would be sold. You can see hands on what's wrong and not be surprised when you open the box.
 
Stays Sharp said:
Yes. Does Knifeworks do that? Have you seen them do it? I havent. If I did, I would have taken that into account. But I didn't so I don't. This is why I go back to what I originally asserted that it is a good possibility that it was a previously returned knife. Not saying that it is but there are few other options left. I hope that answers your question.
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I'm hoping that most reputable dealers don't resell knives that have been returned in less than mint condition as "New" to unsuspecting buyers! I'm assuming that dealers have other means of selling "bargain bin" or "scratch and dent" items other than on their websites: email offerings to preferred customers, brick and mortar in store sales, even selling them here on the Exchange unannounced with any flaws well described.
 
rje58 said:
Sell it as "bargain bin" or "scratch & dent" item at a discount - it's a standard cost of doing business.
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It is probably an honest mistake. Somebody might have tried to adjust the pivot with badly fitting torx drivers and not mentioned it when returning it. If somebody didn't inspect it properly on return it can easily go out that way by mistake.
 
NoFair said:
It is probably an honest mistake. Somebody might have tried to adjust the pivot with badly fitting torx drivers and not mentioned it when returning it. If somebody didn't inspect it properly on return it can easily go out that way by mistake.
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I agree! I'm not accusing anyone of anything! I've had generally positive experiences with dealers and fellow forum members.
 
Danke42 said:
They have a storefront location; that's where the returns and blemished items would be sold. You can see hands on what's wrong and not be surprised when you open the box.
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I'd love it if I was anywhere close to KW or my other favorite dealers.
 
As a side note,

Anytime I make a purchase, my dealers such as KW provides a comment box where I always request for them to hand select my knife to be an ideal example with no play and good centering, good FF etc.

I don't recall ever having a problem and KW specifically definitely hand selects for you. Nice of them to understand that as online customers, we do not have the luxury to check it ourselves.

May be helpful to OP and others.
 
My dealer does this for me as well. I'm in Norway so when buying from the US returns are best avoided. I've only sent back one Spyderco in all the years I've been using them and that was the 1. Bushcraft model where Spyderco got faulty wood from their supplier.
 
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