spyderco warranty clarification

REPAIRS NOT COVERED UNDER WARRANTY

If your knife needs to be repaired, please send it to us for evaluation. Don’t try to repair it yourself. Self–repair will void your warranty, not to mention that it could cause self–injury. > Buck
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
WHAT IS NOT COVERED

This Warranty does not cover normal wear, resharpening of the blade, damage caused by neglect, misuse or the failure to perform normal or necessary maintenance, disassembly of any knife by any person other than Benchmade’s Warranty department, or shipping costs for returned knives. > Benchmade / Anyone still have doubts about dis-assembly of knives and warranties? This is common sense and standard in the industry other than CRK,whose knives were designed to be disassembled by the user.
 
Cameron_ said:
Spyderco actually says in their product descriptions that their knifesa are designed to be disassembled for ease of cleaning.



Here: http://www.spyderco.com/catalog/details.php?product=445
Click to expand...
True but I don't see the term disassemble.The pivot can be adjusted/loosened to flush out.I believe the whole point of this is if you do mess up your knife by dis assembly, Spyderco may at their discretion void the warranty. Not a big deal imho.
 
The warranties that came on my box were on the back once you push the box out the sleeve, it says the same as there website. As far as repair voids warranty... if someone disassembled there knife for cleaning with zero damage and assembled the knife with zero damage what was repaired? Those of us who clean our knives take them apart, the warranty on there box and website does not forbid it only on these forums would anyone find out that DISASSEMBLY VOIDS THE WARRANTY PERIOD because its not written ANYWHERE but forums... so how will a customer who doesn't come to blade forums know they can void there warranty by following the information on there website and box??
 
And there you have it there own product description lists screw there for cleaning ...it doesn't say for adjustment and flushing lol it says for ADJUSTMENT AND CLEANING. If disassembly voids the warranty period why does that product description list screws for cleaning?
Cameron_ said:
Spyderco actually says in their product descriptions that their knifesa are designed to be disassembled for ease of cleaning.



Here: http://www.spyderco.com/catalog/details.php?product=445
Click to expand...
 
I haven't read all this mess admittedly, but why can't you just accept that Spyderco has an "official" warranty, but operates in a looser manner, and actually takes care of their customers? For legal reasons and so they don't get screwed by the very rare dishonest customer looking for a freebie, they always have the power to say the knife won't be repaired or replaced under warranty if they see signs of abuse or disassembly by someone who has no business taking apart a knife. They do it so they can protect themselves with the option of actually doing better for the customer. They could just say screw it and have a no tolerance policy, but instead use discretion and take it a knife by knife case.
 
nccole said:
I haven't read all this mess admittedly, but why can't you just accept that Spyderco has an "official" warranty, but operates in a looser manner, and actually takes care of their customers? For legal reasons and so they don't get screwed by the very rare dishonest customer looking for a freebie, they always have the power to say the knife won't be repaired or replaced under warranty if they see signs of abuse or disassembly by someone who has no business taking apart a knife. They do it so they can protect themselves with the option of actually doing better for the customer. They could just say screw it and have a no tolerance policy, but instead use discretion and take it a knife by knife case.
Click to expand...


This is all you need to know and should be a /thread.
 
usarmy74d said:
And there you have it there own product description lists screw there for cleaning ...it doesn't say for adjustment and flushing lol it says for ADJUSTMENT AND CLEANING. If disassembly voids the warranty period why does that product description list screws for cleaning?
Click to expand...

"...the handle that has screw- together construction for adjustments or cleaning." Two things there. You have to understand the difference between a knife with an open back, and a knife with a closed back. A knife with "pillar" construction and "flow through" design are deemed easier to clean out pocket lint and flush with warm soapy water. Some guys don't care, but when you consider old slip joints with closed backs, the idea of an open flow through design is an innovation. This screw together design is applauded for its ease of cleaning without taking the knife apart, that's the whole point. Not sure who pioneered it, but I wouldn't be surprised if that was one more thing Spyderco came up with. The GB has this "open" design. You also need to understand that some knives are pinned at the pivot, and the stiffness and blade play cannot be adjusted. With most modern folders, you can turn the pivot screw a bit and adjust the knife without taking the knife apart.

The product descriptions are in a catalog to sell knives, they want to highlight every feature or advantage they can. It is written to appeal to non-knife nuts more than anyone. You don't have to tell me all the features, I see them and know what I like. For some old timers , the idea of a clip on a knife still has to be pitched, and so do a lot of the features on more modern knives. No disrespect meant of course, just realizing that the older generation grew up with real pocket knives, and no fancy features. My Dad won't carry anything but his Old Timer, so I know how hard it is to pitch the modern knife to him.

You also have to understand that no doubt Spyderco makes knives that can have their scales swapped for "pimp" jobs as many refer to them as. While Spyderco cannot officially condone that, you better believe they don't mind selling more knives because it is really easy to pop those scales off and make your own. It is just like Ford and the Mustang of years past. Everybody knew it was one of the easiest cars to modify and make go faster, and no doubt Ford left the car a little open ended (esp. the engine) to appeal to the enthusiast, but it did void their warranty. The customizers know that, but that doesn't mean that every idiot should be messing with certain things.

Edit:
jalcon said:
This is all you need to know and should be a /thread.
Click to expand...
Sorry, you are right, but I just have to correct some ignorance. I should not continue this and have stayed out of it, but I guess I am in a mood:p
 
Last edited:
Having used the Spyderco warranty before and having had Spyderco make repairs, at no cost to me, for damage that was not the result of bad materials or workmanship, I can say I'm personally very happy with Spyderco's customer care. In fact Spyderco was so good about re-grinding a knife that I broke the tip on they really surprised me as I was quite prepared to have to pay. Needless to say, (but I will anyway) when they returned the knife to me completely cleaned, sharpened and re-ground so as to eliminate the broken tip I promptly purchased three more knives of theirs that day.

The Spyderco warranty is very normal and sounds like the warranty for anything else I have ever heard of. If you disassemble a knife and reassemble it without damage how would anyone ever know? Similarly if I disassemble the motor in my BMW and damage it, do you think BMW will cover the damage I have caused as part of their warranty? Of course not. I think it takes common sense here. If you disassemble a knife and you screw something up, who believes Spyderco would not be justified in asking you to pay for a repair for which you are the cause.

Spyderco has a perfectly normal and clearly written warranty that covers materials and workmanship, they also take the time to explain circumstances that people often do not think about they may cause damage to a knife ie. Attempting to repair I knife themselves or even damaging a knife due to incompetence while disassembling or reassembling it.

Having made that extremely clear, except for those who struggle with reading comprehension, Spyderco then goes on to actually repair knives at no cost for customers who obviously damaged them, in my case I dropped the knife and broke the tip. You can't get much better customer service than that!

I will be up a the factory store on Saturday picking up a Manix 2 I had warranty work done to the lock, I will be sure to buy another knife or two from a great company that stand behind their products and provides exemplary customer service.

Cameron
 
I'm struggling to understand why the majority here feel there opinions about the discrepancies between what is written on there box and website and what has been said in an internet forum should be accepted by everyone. That's fine you don't care that spydercos warranty on there website is contradicted by there company here but I do. EVERY CUSTOMER SHOULD BE CONFIDENT THE WARRANTY THEY READ IS ACCURATE.
 
What problem did you have with your knife that Spyderco did not take care of?

usarmy74d said:
I'm struggling to understand why the majority here feel there opinions about the discrepancies between what is written on there box and website and what has been said in an internet forum should be accepted by everyone. That's fine you don't care that spydercos warranty on there website is contradicted by there company here but I do. EVERY CUSTOMER SHOULD BE CONFIDENT THE WARRANTY THEY READ IS ACCURATE.
Click to expand...
 
Cameron_ said:
What problem did you have with your knife that Spyderco did not take care of?
Click to expand...

He's been asked that a few times but is having a hard time answering. :).

Look, everyone knows this thread is unproductive and ridiculous and at this point it is only feeding one persons neurosis. Nobody is going to "see the light" here. My humble suggestion to everyone else is to leave this thread alone and it will wither and die. Just my 2¢. I'm done with it.
 
Last edited:
The warrantee has been evolving for many years. Wording changes between boxes, website and PIGs (Product info guides). Not necessarily all at once. The bottom line is our word, not some printed matter. I've seen very clear and very well written warrantees that were quite deceptive.

The warrantee is intentionally gray because we don't want to argue with anyone regarding what we choose to do. The past 10 pages support my view. ;)

sal
 
In actuality, the only warranty that matters is the one that comes with the product. If it doesn't specifically say that disassembly voids the warranty, then it doesn't, despite any comments to the contrary on the internet by even the owner, or comments made on the phone by staff. The binding document is that which comes with the product- how can any buyer be aware of anything else that doesn't come with the product?
 
Jdavis is that you? Lol

All kidding aside its threads like these that make me question why I ever went into business management. Some people always believe that no matter what the big bad company is out to get you. The reality is that the costumer’s own worst enemy is themselves 99.9 percent of the time. When I read the warranty I can understand why it is written the way it is. IMO it’s so Spyderco can protect themselves against fraud while also enabling them to warranty every knife on a case by case basis.

Maybe I am wrong, but that is what I derived from reading the warranty information.

I actually have a much bigger problem with Spyderco...........they haven't released the Native 5 Lightweight yet!!!
 
You must log in or register to reply here.
Back
Top