spyderco warranty clarification

i have voided many a warranty then ;).

still love my spydies, i just prefer to do my own maintenance.
 
I left a message with spyderco hopefully I'll get a call back soon, I see people continue to spread misinformation that disagrees with the warranty on the box.

Just thought this was interesting as well considering its is the FEDERAL TRADE COMMISSION that published it.

http://www.ftc.gov/news-events/pres...ing-season-gets-underway-ftc-reminds-internet

Notice how it says to MAKE SURE the warranties are accurate that the consumer will view.

Also has contact information for the federal trade commission if a fraudulent, deceptive, or unfair business practice takes place. I believe spyderco will stand by there warranty though so should be a non issue.
 
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OK I just got off phone with charlynn from spyderco, she instructed me she is the only person in the warranty department and told me again for the second time IF YOU DISASSEMBLE YOUR KNIFE WITHOUT DAMAGING IT AND YOUR KNIFE AND AT SOME POINT HAS A DEFECT SHE WILL FIX OR REPLACE THE KNIFE PERIOD.

For those stubborn people who would like to argue she said call her for clarification
800-525-7770
 
Hi everyone,
I've been reading through this thread and as I understand it our W&R / Customer Service department (yes, that's one person) has received numerous inquiries and discussed this at great length. This is something that we'll need to discuss here and that discussion needs to include Sal and Eric. Sal and Eric are both unavailable for the next couple of weeks as they are out of the country. However, I will bring this to them and we'll address any confusion as soon as we are able.

We appreciate everyone's passion and quest for information. We have always tried to maintain fairness and transparency in what we do. We will continue to do just that.

Kristi
 
Awesome thank you for reading and responding I look forward for the official decree
tazkristi said:
Hi everyone,
I've been reading through this thread and as I understand it our W&R / Customer Service department has received numerous inquiries and discussed this at great length. This is something that we'll need to discuss here and that discussion needs to include Sal and Eric. Sal and Eric are both unavailable for the next couple of weeks as they are out of the country. However, I will bring this to them and we'll address any confusion as soon as we are able.

We appreciate everyone's passion and quest for information. We have always tried to maintain fairness and transparency in what we do. We will continue to do just that.

Kristi
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Whew, long thread.

Hi USarmy,

First, I would like to thank you for your service. Our dedication to our troops is strong.

Spyderco has been making and repairing knives for more than 30 years. As times changed and our products changed, our warantee has evolved over the years to something that works for us. It is gray in areas where we choose so that we can have the final word. Our company is consistent, our products are consistent and our values are consistent. The most inconsistent part of the equation is the customer. They can range from skilled to "less skilled", from very smart to "less smart", and from cooperative to contrary.

I realize that we do not do things as other companies, for which I do not apologize. It is the way I choose to run my company.

I believe that our "Honest, fair and Proper" warantee is less gray than knife laws throughout the world. Certainly less gray than the government organizations that you feel with which we should comply.

I appreciate your attention to detail, and I certainly admire your persistence, but at this time we choose not to make any changes to our warrantee. If and when someone decides to sue us for the wording on our warrantee, then perhaps we will address the issues. Thanx much for your concern.

sal
 
You just shouldn't try to argue with the CBRN guy. You might wake up to CS gas in the middle of the night.
 
Hey Sal ,
Thank you very much for responding I appreciate your time. I understand your use of the grey area and I agree the customers who receives your knives vary greatly from folks who work at desks with little to zero knowledge of taking anything apart but there are those of us who carry and use your knives in a variety conditions that other folks dont experience so they cant and wont understand. Charlynn was very pleasant to speak with despite her busy schedule and i appreciate her time as well, i like the warranty i read when i unboxed my knife im glad it wont be changed. When i read through the forums and seen that "disassembly voids the warranty period" i went to your website and couldnt find it anywhere i also checked the 3 spyderco boxes my knives came in and it was the same as the website which is why i started this thread. So just to be clear even though its not written in your warranty on the box and website disassembley voids the knife warranty period?
Sal Glesser said:
Whew, long thread.

Hi USarmy,

First, I would like to thank you for your service. Our dedication to our troops is strong.

Spyderco has been making and repairing knives for more than 30 years. As times changed and our products changed, our warantee has evolved over the years to something that works for us. It is gray in areas where we choose so that we can have the final word. Our company is consistent, our products are consistent and our values are consistent. The most inconsistent part of the equation is the customer. They can range from skilled to "less skilled", from very smart to "less smart", and from cooperative to contrary.

I realize that we do not do things as other companies, for which I do not apologize. It is the way I choose to run my company.

I believe that our "Honest, fair and Proper" warantee is less gray than knife laws throughout the world. Certainly less gray than the government organizations that you feel with which we should comply.

I appreciate your attention to detail, and I certainly admire your persistence, but at this time we choose not to make any changes to our warrantee. If and when someone decides to sue us for the wording on our warrantee, then perhaps we will address the issues. Thanx much for your concern.

sal
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Sal
Well that's a bummer I was hoping the warranty on my box was true. it kinda stinks to find out AFTER you purchase an item that the warranty on the box isn't accurate. But im glad you clarified it so the folks who read up on your products will get to see the part of the warranty that isn't written on the box or website. I like to make well informed decisions and was mislead by your warranty on they box and had taken my knives apart before i knew it would void my warranty. Thanks for replying.
Sal Glesser said:
Hi Army,

Technically yes.

Hi JCB,

Welcome to our forum.

sal
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skyhorse said:
Spyderco sells a complete assembled tool that doesn't require dis-assembly.
Click to expand...

The warranty's language is under discussion. Knowing what the actual warranty covers is important. The written warranty says damage from disassembly voids the warranty. Sal's response said any disassembly voids the warranty. This is important for people to know so they don't follow the written warranty.

Not everyone reads forums. The written warranty should be the policy. That's transparency.
 
I choose to look at it this way: I am fully confident that, if a knife of mine developed an issue which could not possibly have been caused or exacerbated by my having taken it apart, Spyderco would do the right thing for me. Whether they choose to consider doing so a "warranty repair" or a "complimentary repair" is immaterial. At the same time, I'm aware that there are so many issues which could just as easily be caused by my tampering as by a defect that I cannot blame Spyderco for recommending against user disassembly in the strongest possible way. I'm also confident that many, if not all, issues of that kind are, or at least should, be things I would spot when I first receive the knife. I can say for a fact that, out of several hundred Spyderco knives I've purchased new over the years, the only four that needed to be sent back to Spyderco had defects like that.
 
Sal Glesser said:
...It is gray in areas where we choose so that we can have the final word. Our company is consistent, our products are consistent and our values are consistent....
sal
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Sal Glesser said:
Hi Army,

Technically yes...

sal
Click to expand...

Seems to me that Sal has said volumes right here. Don't overlook these comments as they are critical to this discussion. I read this to mean that while Sal/Spyderco have a policy that enables them to not warranty disassembled knives, they reserve the right to have the last word regrading what they choose to fix or not fix - depending on the knife and the consumer involved in that specific instance.

Personally, I feel that Spyderco's proven integrity puts them in a position a little differently than those fly-by-night guys that try to word things to avoid taking care of the consumer. Spyderco have shown time-and-again that their approach is very consumer centric.

JMO, FWIW.
 
Customers who don't read forums and only read the box would never know they voided there warrany by disassembling the knife, the warranty on the box should be the policy because its the only warranty most customers will ever read. As a customer who disassembled my knife before finding these forums I was completely unaware of this "policy" change because I read the warranty on the box. How can a customer void there warranty if the warranty is written in black and white and its the only information provided by spyderco.. changing the warranty without making sure the customer is aware is not what I call honest or fair, and then stating it would take a lawsuit to be upfront about there warranty change isnt fair or honest either.
 
I still don't understand the point behind this crusade of yours, but if you want to get technical the warranty is correct.

The warranty does not cover damage due to disassembly. When a customer disassmbles their knife, they're causing damage to the heads and threads of the screws as well as the standoffs. If they're skilled and careful the damage will be microscopic and the parts remain functionally sound for thousands of disassemblies, but there will technically be damage. Warranty voided (technically).

Additionally, there is a section on maintenance in the paperwork. Clear directions are given on how to clean your knife. No disassembly needed.

A more important issue is the lack of direction on how to put the knife back in your pocket after use. Nowhere in the paperwork does it say that the knife must be closed before returning to the pocket! I'll be expecting a new pair of pants and a check to cover my stitches spyderco...
 
Hello Army, I'm kind of surprised that this post is still alive, and I'm also kind of curious about something. I'm afraid that I've lost track of the original premise.
Do you have a Spyderco knife that you believe to be defective that was submitted for service and the issue was not resolved to your satisfaction?
 
spketch said:
A more important issue is the lack of direction on how to put the knife back in your pocket after use. Nowhere in the paperwork does it say that the knife must be closed before returning to the pocket! I'll be expecting a new pair of pants and a check to cover my stitches spyderco...
Click to expand...

Unfortunately, that's more or less where we've gotten as a culture. There is absolutely nothing common about common sense today. :thumbdn:
 
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