spyderco warranty clarification

[shinyedges]

The original premise is the warranty spyderco publishes the one that's on the box and there website contradict what Sal is saying on these forums, as a repeat customer I never knew about there "policy" change because I read the warranty on the box which allows disassembly of the knife as long as it isn't damaged so I inadvertently voided my warranty even though the written warranty on there website says different. Sal has changed there warranty to " DISASSEMBLY VOIDS THE KNIFE PERIOD" but the warranty on the box says no such thing. Every customer who buys a knife from them should be told of there "policy" change because as it stands the box is incorrect. Allowing customers to inadvertently void there warranty isn't honest in any way. If "DISASSEMBLY VOIDS THE WARRANTY PERIOD " it should say so on every box so every customer is clear there voiding there warranty rather than follow the warranty on the box. Why should someone have to file a lawsuit to have transparency? I like my knives and take care of them all of this is because spyderco is currently changed there policy but never made sure customers were aware of it by updating the box. Many people read warranties before purchasing an item and have the company go back on its word is wrong.

Hello Army, I'm kind of surprised that this post is still alive, and I'm also kind of curious about something. I'm afraid that I've lost track of the original premise.
Do you have a Spyderco knife that you believe to be defective that was submitted for service and the issue was not resolved to your satisfaction?

 

[shinyedges]

So customers don't deserve to have the correct warranty on there box? Thanks your opinion is dually noted.

I still don't understand the point behind this crusade of yours, but if you want to get technical the warranty is correct.

The warranty does not cover damage due to disassembly. When a customer disassmbles their knife, they're causing damage to the heads and threads of the screws as well as the standoffs. If they're skilled and careful the damage will be microscopic and the parts remain functionally sound for thousands of disassemblies, but there will technically be damage. Warranty voided (technically).

Additionally, there is a section on maintenance in the paperwork. Clear directions are given on how to clean your knife. No disassembly needed.

A more important issue is the lack of direction on how to put the knife back in your pocket after use. Nowhere in the paperwork does it say that the knife must be closed before returning to the pocket! I'll be expecting a new pair of pants and a check to cover my stitches spyderco...

 

[Fancier]

Hello again Army. Okay, I think that your response means that you haven't actually had a problem obtaining satisfaction from the Spyderco service department on an actual Spyderco knife. It appears that you object to Spyderco reserving the right to not perform free knife repairs on knives that have been disassembled by the user, and that you think that this policy is at odds with their warranty against manufacturing and materials defects in their products. Thank you for your willingness to explain your position to me.

 

[shinyedges]

Hey fancier,
I object to making changes to a warranty that the customer may never know about when I read a warranty I don't think that there are hidden clauses not written in the warranty that will void my warranty. If someone damages there knife during disassembly I don't believe spyderco should be held responsible, but I would have like to know there warranty was wrong before I handed money over. As I've stated many people read warranties BEFORE a purchase that's why I would like an accurate honest warranty. Thanks for your inquiry.

Hello again Army. Okay, I think that your response means that you haven't actually had a problem obtaining satisfaction from the Spyderco service department on an actual Spyderco knife. It appears that you object to Spyderco reserving the right to not perform free knife repairs on knives that have been disassembled by the user, and that you think that this policy is at odds with their warranty against manufacturing and materials defects in their products. Thank you for your willingness to explain your position to me.

 

[B.F.U]

I thought that the op here had a valid point at first. No longer. The warranty on the box is fine. Spyderco's service is great (my only complaint is turn around time). That's all that matters.

 

[jalcon]

I definitely see your point army, If taking apart the knife voids the warranty PERIOD, it should say so in those exact words. Anything other than that, is def misleading. With that said, I kind of understand where Sal is coming from as well, Spyderco is trying to heavily discourage taking your knife apart. With that said, I'm sure it is "case by case" and if they think they can fix it, and it wasn't a user error, they will make it right. It's gray on both sides. Sure Spyderco might fix it even though it's been taken apart. At the same time, what customer is going to tell Spyderco "it's been taken apart"? Enjoy your knives!

 

[shinyedges]

The warranty on the box is incorrect according to Sal.I think the warranty on the box is fine as well but its been changed without updating the website and box.

I thought that the op here had a valid point at first. No longer. The warranty on the box is fine. Spyderco's service is great (my only complaint is turn around time). That's all that matters.

 

[shinyedges]

Apparently they can tell if you've ever taken the knife apart Idk, I get they don't want people taking there knives apart but if they feel so strongly why doesn't there warranty say taking the knife apart period voids the warranty lol holy Molly I never expected this to go this way Ive never read a warranty before on a box and website that was wrong lol

I definitely see your point army, If taking apart the knife voids the warranty PERIOD, it should say so in those exact words. Anything other than that, is def misleading. With that said, I kind of understand where Sal is coming from as well, Spyderco is trying to heavily discourage taking your knife apart. With that said, I'm sure it is "case by case" and if they think they can fix it, and it wasn't a user error, they will make it right. It's gray on both sides. Sure Spyderco might fix it even though it's been taken apart. At the same time, what customer is going to tell Spyderco "it's been taken apart"? Enjoy your knives!

 

[Stays Sharp]

So now that you got your answer and it's no different from what many has been telling you, what's next? Are you gonna take them to court? How about this, bump this thread once a day so that way as many people can read what you've "uncovered" as possible!

Side note, thousands of customers are living proof that they will repair knives that have been opened as they did two of mine and Sal's replies clearly explain his positions. You really do not have to buy their knives, it's not like they have you at gun point when your knife shopping. Just remember that you spoke with their sole warranty dept employee and she told you that she WILL fix knives if it wasn't destroyed through dissembly.

To those who wish to pile on... If you do not agree with Sal's reply and Spyderco's integrity, there are certainly thing you can do about it....

To everyone else, this guy will not stop. His mystery has been solved. He will continue to make a stink about it. Cite laws...but till he does something about it...he's all talk. Best to leave this to the bashers till it gets shutdown for sassing the brand.

 

[shinyedges]

There are others who disagree with you, just because your OK with a warranty being incorrect on the website and box doesn't mean everyone else is. Facts are facts I didn't publish there warranty they did if you have nothing else to contribute but more of your emotional opinions in a conversation about the wording on a warranty there's lots of other threads to read.

So now that you got your answer and it's no different from what many has been telling you, what's next? Are you gonna take them to court? How about this, bump this thread once a day so that way as many people can read what you've "uncovered" as possible!

Side note, thousands of customers are living proof that they will repair knives that have been opened as they did two of mine and Sal's replies clearly explain his positions. You really do not have to buy their knives, it's not like they have you at gun point when your knife shopping. Just remember that you spoke with their sole warranty dept employee and she told you that she WILL fix knives if it wasn't destroyed through dissembly.

To those who wish to pile on... If you do not agree with Sal's reply and Spyderco's integrity, there are certainly thing you can do about it....

To everyone else, this guy will not stop. His mystery has been solved. He will continue to make a stink about it. Cite laws...but till he does something about it...he's all talk. Best to leave this to the bashers till it gets shutdown for sassing the brand.

 

[Stays Sharp]

There are others who disagree with you, just because your OK with a warranty being incorrect on the website and box doesn't mean everyone else is. Facts are facts I didn't publish there warranty they did if you have nothing else to contribute but more of your emotional opinions in a conversation about the wording on a warranty there's lots of other threads to read.

You've already uncovered the truth for the billions who disagree with the warranty. Not including that this was beat to death already before your "discovery"...It gets redundant after awhile... So what's next... Keep saying the same things over and over...again?

 

[spketch]

So customers don't deserve to have the correct warranty on there box? Thanks your opinion is dually noted.

If that's what you took from my post then maybe you should re-read it. I also included examples of how to use there, their, and they're for your benefit. Grammar is pretty important if you want to be a pedant.

Obviously you don't want a conversation though, you just want everyone to agree and maybe declare you a hero or something. I'm out of this one.

 

[shinyedges]

Dude what am I saying that is wrong?
1. Does there website and box warranties match up with what they tell people on forums ? No
People who purchase there knives shouldnt have to find out later the warranty on the box is wrong..
2.just be upfront with the DISASSEMBLY VOIDS WARRANTY PERIOD by putting in the WARRANTY the consumer will receive...why make a change to a warranty without changing what the customer will read when they open there new knife? I guess few people care about transparency.

If that's what you took from my post then maybe you should re-read it. I also included examples of how to use there, their, and they're for your benefit. Grammar is pretty important if you want to be a pedant.

Obviously you don't want a conversation though, you just want everyone to agree and maybe declare you a hero or something. I'm out of this one.

 

[Fancier]

Hey Army, I've got one point to raise. I've had to deal with corporate lawyers before and there can be this odd problem with published policies. Sometimes to a lawyer the exact language used means something very precise to them in a legal context. That exact language may not seem to have that meaning when read outside of a legal context. Asking a lawyer to change the language used can make them very cranky because it may invalidate whatever legal point they were making when they crafted the language in the first place.
I don't know if that is happening here, but what the heck I've seen sillier things than that before.
My short point? Clarity and legality are sometimes very different concepts.

 

[shinyedges]

Hey fancier
I hadn't heard that before perhaps it could be something of similar nature Idk, thanks for being polite and having a conversation I appreciate your input.

Hey Army, I've got one point to raise. I've had to deal with corporate lawyers before and there can be this odd problem with published policies. Sometimes to a lawyer the exact language used means something very precise to them in a legal context. That exact language may not seem to have that meaning when read outside of a legal context. Asking a lawyer to change the language used can make them very cranky because it may invalidate whatever legal point they were making when they crafted the language in the first place.
I don't know if that is happening here, but what the heck I've seen sillier things than that before.
My short point? Clarity and legality are sometimes very different concepts.

 

[JNewell]

Deleted, don't want to contribute to this.

 

[Hairlesstwinkie]

Just like what I said in the other thread, this is really silly. I actually took out my boxes and read the paper work. I even took a picture of them. They don't say anything different from the website.

 

[Fanglekai]

Just like what I said in the other thread, this is really silly. I actually took out my boxes and read the paper work. I even took a picture of them. They don't say anything different from the website.

Read them. Sal said disassembly voids the warranty. The warranty doesn't say that.

 

[jalcon]

Just like what I said in the other thread, this is really silly. I actually took out my boxes and read the paper work. I even took a picture of them. They don't say anything different from the website.

I don't think anyone is saying that they differ from the website. They are saying that they differ from the *truth* technically.

 

[RamZar]

None of the Spyderco knives that I've purchased new recently have any warranty information included with the box. Most of the time there's no paperwork at all.

The following is my take:

I think some of the wording in the Spyderco Warranty page is intentionally intolerant and ambiguous.

For instance, although in a paragraph it says: "Spyderco’s warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, disassembly, or improper sharpening." in the paragraph immediately preceding it the verbiage seems to put the onus on the customer: "Repairs to your knife performed by any source other than Spyderco Inc. unconditionally voids the knife’s warranty.".

By me loosening / tightening screws to center the blade, will that be considered a repair by a source other than Spyderco?

Perhaps not unless I stripped the screw. This happened on a PM2 but Spyderco waived the $20 repair fee (I paid for shipping to and from Spyderco) after assigning blame to me.

There are many business reasons the Spyderco warranty policy is written in a legally constricted manner but I think in practice they seem more tolerant and lenient. It's their prerogative. However, the assignment of blame seems somewhat arbitrary.

I say to people that don't like the explicit Spyderco Warranty, the turnaround time of repairs, charges for shipping even for sharpening, slow communication means, etc. to go with other knife companies unless you MUST have your Spyderco!

It is what it is...