spyderco warranty clarification

[MIKE969]

I also have received excellent service from them in the past warranty wise. No complaint on that side.

It's just that any warranty clause should be clearly worded. Maybe it was left ambiguous so that they can deny warranty on an idiot who broke his knife by takin it apart.

As others have stated, I'm sure they will still honour the warranty if no apparent damage occurred from disassembly and reassembly.

 

[The Deacon]

Dude the warranty on there website already frees spyderco of the obligation to repair a knife DAMAGED due to disassembly, Sal alters the warranty via a thread stating taking the knife apart voids the warranty whether done properly or not..

Kristi's post just makes it clear that such damage occurs with great enough frequency to make disassembly by individuals a very bad idea. If nothing else, the number of folks who have posted that they "discovered" their knives had missing washers, stripped screws, and other issues when they disassembled them makes me think the warning is justified.

I do wonder why, given the ever increasing number of "overbuilt" "hard use" type folders Spyderco is offering, they've yet to see that it would be in their interest to offer at least one which they could advertise as being user serviceable by even the least mechanically inclined knuckle draggers among us.

 

[shinyedges]

OK I just got off the phone with spyderco,
The initial person I spoke to told me taking the knife apart period voided the warranty I asked why what she was telling me differed from the box and asked to speak to someone higher up, the next person I spoke with was very friendly and informative and told me taking the knife apart and putting it together without damage does NOT void the warranty should for example the steel fracture or other defect take place. I didnt catch her name but she was very polite as was I and now we can lay this to rest. IF YOU TAKE YOUR KNIFE APART AND DAMAGE IT YOU WILL PAY FOR REPAIR THE ACT OF DISASSEMBLY DOES NOT VOID WARRANTY UNLESS YOU DAMAGE THE KNIFE PERIOD. She also said some knives they sell are more difficult to assemble than others which is why they recommend sending the knife in to be opened. I agree with her 100%

 

[B.F.U]

OK I just got off the phone with spyderco,
The initial person I spoke to told me taking the knife apart period voided the warranty I asked why what she was telling me differed from the box and asked to speak to someone higher up, the next person I spoke with was very friendly and informative and told me taking the knife apart and putting it together without damage does NOT void the warranty should for example the steel fracture or other defect take place. I didnt catch her name but she was very polite as was I and now we can lay this to rest. IF YOU TAKE YOUR KNIFE APART AND DAMAGE IT YOU WILL PAY FOR REPAIR THE ACT OF DISASSEMBLY DOES NOT VOID WARRANTY UNLESS YOU DAMAGE THE KNIFE PERIOD. She also said some knives they sell are more difficult to assemble than others which is why they recommend sending the knife in to be opened. I agree with her 100%

I'm glad you got your answer. It would have saved you the strife of getting dog piled to have just called them first though.

 

[shinyedges]

I agree but there was more than a handful of people spreading false information. Now all those spyderco warranty experts can be silenced it was well worth it for the clarification imo

I'm glad you got your answer. It would have saved you the strife of getting dog piled to have just called them first though.

 

[shinyedges]

Thanks for being open minded and not spreading false information

I also have received excellent service from them in the past warranty wise. No complaint on that side.

It's just that any warranty clause should be clearly worded. Maybe it was left ambiguous so that they can deny warranty on an idiot who broke his knife by takin it apart.

As others have stated, I'm sure they will still honour the warranty if no apparent damage occurred from disassembly and reassembly.

 

[skyhorse]

Since you're so clear on how this all works, you should consider locking the thread, unless the goal is further argument.

I agree,the OP just can't seem to understand once you disassemble the knife you void the workmanship part of the warranty. PERIOD

 

[shinyedges]

Your late, and it seems you choose not to read posts. Spyderco disagrees with you get over it. Your promoting bad information you should call spyderco and clarify as i have done.

I agree,the OP just can't seem to understand once you disassemble the knife you void the workmanship part of the warranty. PERIOD

 

[MIKE969]

I agree,the OP just can't seem to understand once you disassemble the knife you void the workmanship part of the warranty. PERIOD

I hope you're kidding lol

 

[MIKE969]

Thanks for being open minded and not spreading false information

So wouldn't you know it, our questions and interpretations weren't all that far fetched after all?

This goes to show that groupthink leads to nowhere. Ganging up on and dismissing a member asking a legitimate question leads to nowhere even if at first glance the subject has been beat to death more than once.

It's not a matter of being on anyone's side, a legitimate question is a legitimate question no matter where it comes from.

And I'm glad you started this thread! Now I can disassemble my spydercos to clean them without worry.

 

[Ken44]

OK I just got off the phone with spyderco,
The initial person I spoke to told me taking the knife apart period voided the warranty I asked why what she was telling me differed from the box and asked to speak to someone higher up, the next person I spoke with was very friendly and informative and told me taking the knife apart and putting it together without damage does NOT void the warranty should for example the steel fracture or other defect take place. I didnt catch her name but she was very polite as was I and now we can lay this to rest. IF YOU TAKE YOUR KNIFE APART AND DAMAGE IT YOU WILL PAY FOR REPAIR THE ACT OF DISASSEMBLY DOES NOT VOID WARRANTY UNLESS YOU DAMAGE THE KNIFE PERIOD. She also said some knives they sell are more difficult to assemble than others which is why they recommend sending the knife in to be opened. I agree with her 100%

Thats good to hear !

I still doubt I'll ever take one apart, but its nice to finally know that I can without voiding the warranty.
I have always thought taking it apart period voided the warranty from what I've read here and on the Spyderco forum. I've passed that misinformation along to many others over the years. Maybe the part in bold needs to be a sticky so all will know.

I should have known to believe what was on their warranty paper over what I read on the internet

 

[shinyedges]

Dispelling the common consensus should have been good news, as long as you don't damage anything your good I clean all my knives and worrying about voiding my warranty was something that needed to be clarified.

So wouldn't you know it, our questions and interpretations weren't all that far fetched after all?

This goes to show that groupthink leads to nowhere. Ganging up on and dismissing a member asking a legitimate question leads to nowhere even if at first glance the subject has been bear to death more than once.

It's not a matter of being on anyone's side, a legitimate question is a legitimate question no matter where it comes from.

And I'm glad you started this thread! Now I can disassemble my spydercos to clean them without worry.

 

[shinyedges]

Good news indeed, glad the cats out the bag

Thats good to hear !

I still doubt I'll ever take one apart, but its nice to finally know that I can without voiding the warranty.
I have always thought taking it apart period voided the warranty from what I've read here and on the Spyderco forum. I've passed that misinformation along to many others over the years. Maybe the part in bold needs to be a sticky so all will know.

I should have known to believe what was on their warranty paper over what I read on the internet

 

[JNewell]

Really, was this ever an issue? I'll save anyone the need to guess: nope.

 

[shinyedges]

Apparently other members disagree with you, thanks for your opinion though not that we cared

Really, was this ever an issue? I'll save anyone the need to guess: nope.

 

[Molle Ninja]

It's not like the repair bill is gonna be $1,500. These are almost all <$200 items.

I've taken only 2 of mine apart for mods, and wouldn't expect to have Spyderco clean up a mess I made.

 

[MIKE969]

Really, was this ever an issue? I'll save anyone the need to guess: nope.

It's not like the repair bill is gonna be $1,500. These are almost all <$200 items.

I've taken only 2 of mine apart for mods, and wouldn't expect to have Spyderco clean up a mess I made.

Are you guys actually trying not to understand the point of this thread? There was a discrepancy between what the warranty clauses stated and what some employees were stating on the forum. Period. The point of this thread was not to ask you your opinion on whether or not that matters. The point of this thread (from what I understand) was to clarify this ambiguity.

It has been clarified. Nobody cares that you don't care! Why are you guys dismissing a forum member trying to clarify a warranty clause for you? usarmy did us all a favor and clarified the issue for us. You should be thankful, not dismissive.

This forum is special. I love Spyderco too, but why do you guys feel the need to defend the company no matter what? I smell fanboys.

 

[Stays Sharp]

Oops.

 

[The Deacon]

Are you guys actually trying not to understand the point of this thread? There was a discrepancy between what the warranty clauses stated and what some employees were stating on the forum. Period. The point of this thread was not to ask you your opinion on whether or not that matters. The point of this thread (from what I understand) was to clarify this ambiguity.

It has been clarified. Nobody cares that you don't care! Why are you guys dismissing a forum member trying to clarify a warranty clause for you? usarmy did us all a favor and clarified the issue for us. You should be thankful, not dismissive.

This forum is special. I love Spyderco too, but why do you guys feel the need to defend the company no matter what? I smell fanboys.

How has it been clarified? We now have the option to believe a forum post made in a thread started almost four years ago on the Spyderco Factory Forurm by a Spyderco employee who is the administrator of that forum and which has been questioned, discussed, and reaffirmed several times since then, or a post by some anonymous internet user alleging that he made a phone call where, after being told the same thing by one Spyderco employee, he was then told what he wanted to hear by another unnamed Spyderco employee. If choosing the former means I'm incapable of understanding the point of this tread, or makes me a fanboy, then so be it.

 

[flipe8]

He wasn't being dismissed, people ask questions here to clarify things on the forums everyday and people just don't react like they did here for no reason. You get what you give in return so to speak and people didn't appreciate his holier than thou attitude. This topic has been beat to death and ad nauseam over the years, and it didn't solve anything for many that has been here for awhile. They know Spyderco's stance on it and it wasn't some sort of world changing revelation like it has been for you and the OP. I actually don't see anyone unreasonably defending Spyderco in this case. People took issue with the OP because of his attitude (again, people ask tough questions here everyday with no problems), perhaps if you stopped being a fanboy of the OP you would see that also.

Believe me, this topic is NOT resolved, it will come up again and the void warranty clause that Taz, Spyderco's only Mod here is still in effect http://www.spyderco.com/forums/show...Clarifications/page8&highlight=warranty+rocks. People like myself shared experiences where a knife they opened were taken care of anyway but the language is still there. As a matter of fact, the lady he talked to over the phone is probably Charlynn who is one person operation in the warranty department. Everytime this issue has come up, the same conclusion is reached. The language is there to protect Spyderco, but they are willing to overlook the clause if the damage wasn't caused by YOU. I'd prefer them to remove the clause altogether but they have their reasons.

Well said.