spyderco warranty clarification

I agree 100%, they defend spyderco like its being attacked when there is no attack there was only false information being spread which was clarified so spyderco customers who clean there knives will have peace of mind. My paramilitary 2 came yesterday and I love it I also love my delica which is why I take care of them after being carried through muck what's not to understand? Just seems there sour over the fact we can clean our knives ? Or sour that they have been spreading was FALSE INFO and proved wrong so they resort to " I don't care". Guess what other people are HAPPY to have this clarified such as my self.
MIKE969 said:
Are you guys actually trying not to understand the point of this thread? There was a discrepancy between what the warranty clauses stated and what some employees were stating on the forum. Period. The point of this thread was not to ask you your opinion on whether or not that matters. The point of this thread (from what I understand) was to clarify this ambiguity.

It has been clarified. Nobody cares that you don't care! Why are you guys dismissing a forum member trying to clarify a warranty clause for you? usarmy did us all a favor and clarified the issue for us. You should be thankful, not dismissive.

This forum is special. I love Spyderco too, but why do you guys feel the need to defend the company no matter what? I smell fanboys.
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He wasn't being dismissed, people ask questions here to clarify things on the forums everyday and people just don't react like they did here for no reason. You get what you give in return so to speak and people didn't appreciate his holier than thou attitude. This topic has been beat to death and ad nauseam over the years, and it didn't solve anything for many that has been here for awhile. They know Spyderco's stance on it and it wasn't some sort of world changing revelation like it has been for you and the OP. I actually don't see anyone unreasonably defending Spyderco in this case. People took issue with the OP because of his attitude (again, people ask tough questions here everyday with no problems), perhaps if you stopped being a fanboy of the OP you would see that also.

Believe me, this topic is NOT resolved, it will come up again and the void warranty clause that Taz, Spyderco's only Mod here is still in effect http://www.spyderco.com/forums/showt...warranty+rocks. People like myself shared experiences where a knife they opened were taken care of anyway but the language is still there. As a matter of fact, the lady he talked to over the phone is probably Charlynn who is a one person operation in the warranty department that dealt with my warranty issues with no problems. Everytime this issue has come up, the same conclusion is reached. The language is there to protect Spyderco, but they are willing to overlook the clause if the damage wasn't caused by YOU. I'd prefer them to remove the clause altogether but they have their reasons. This is nothing new... And he came to the conclusion that many here already knew and I'm glad that it will help you and some others also but it doesn't take away the fact that he riled up feathers which is now a separate issue altogether.
 
Wow it continues huh? SINCE WHEN DOES WHATS WRITTEN ON A FORUM CHANGE THE WARRANTY ON THE BOX???? NEVER I think the fact you continue to push your false info is obsurd.. read the WARRANTY ON THE BOX PEROID my call with spyderco confirmed the the WARRANTY WRITTEN ON THERE WEBSITE AND BOX ARE IN FACT 100% ACCURATE
IF THEY AMEND THE WARRANTY ON EVERY BOX AND THERE WEBSITE AND OFFICIALLY CHANGE THERE WARRANTY THATS ONE THING CHANGING IT ON AN INTERNET FORUM HARDLY COUNTS AS LEGAL WARRANTY CHANGE PERIOD.
 
usarmy74d said:
I agree 100%, they defend spyderco like its being attacked when there is no attack there was only false information being spread which was clarified so spyderco customers who clean there knives will have peace of mind. My paramilitary 2 came yesterday and I love it I also love my delica which is why I take care of them after being carried through muck what's not to understand? Just seems there sour over the fact we can clean our knives ? Or sour that they have been spreading was FALSE INFO and proved wrong so they resort to " I don't care". Guess what other people are HAPPY to have this clarified such as my self.
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Oh poor guy, you're being attacked by the rabid fanboys :rolleyes: You didn't change anything, and you didn't reveal anything that wasn't already discussed before. The clause is there and still in effect. They are known to take care of opened knives anyway as long as it wasn't broken by taking it apart. People already knew this. I'm happy for you that you figured this out. Welcome to the club.
 
usarmy74d said:
Wow it continues huh? SINCE WHEN DOES WHATS WRITTEN ON A FORUM CHANGE THE WARRANTY ON THE BOX???? NEVER I think the fact you continue to push your false info is obsurd.. read the WARRANTY ON THE BOX PEROID my call with spyderco confirmed the the WARRANTY WRITTEN ON THERE WEBSITE AND BOX ARE IN FACT 100% ACCURATE
IF THEY AMEND THE WARRANTY ON EVERY BOX AND THERE WEBSITE AND OFFICIALLY CHANGE THERE WARRANTY THATS ONE THING CHANGING IT ON AN INTERNET FORUM HARDLY COUNTS AS LEGAL WARRANTY CHANGE PERIOD.
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YEAH AND ANYTHING YOU WRITE COUNTS AS A LEGAL WARRANTY CHANGE PERIOD :rolleyes:

http://www.spyderco.com/forums/show...ant-Clarifications&highlight=WARRANTY+++ROCKS
 
Monday I'll have a chat with spyderco and have a name and number for you pathetic warranty experts to speak with so you can hear it from them.. then what will you have to say? There will be a resolution and i bet it confirms whats written on the box lol
Stays Sharp said:
Oh poor guy, you're being attacked by the rabid fanboys :rolleyes: You didn't change anything, and you didn't reveal anything that wasn't already discussed before. The clause is there and still in effect. They are known to take care of opened knives anyway as long as it wasn't broken by taking it apart. People already knew this. I'm happy for you that you figured this out. Welcome to the club.
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Spyderco Warranty
Spyderco knives are designed and built for use as cutting tools. Use of our knives for any purpose other than cutting is considered abuse. As with any tool Spyderco knives can wear out. They may also fail to perform if not used or cared for properly. If your knife has been put to hard use for a long period of time, it is possible that the useful life of the Spyderco product has been exceeded and Spyderco will be unable to perform any work upon the knife that will improve the condition thereof.

WARRANTY INFORMATION:

Spyderco warrants that all of our products are free from defects in material and workmanship.
Repairs to your knife performed by any source other than Spyderco Inc. unconditionally voids the knife’s warranty.
Spyderco’s warranty does not cover DAMAGE CAUSED BY abuse, misuse, loss, improper handling, alterations, accident, neglect, disassembly, or improper sharpening.
If a knife fails to function as it was designed, we will examine its condition upon its return to Spyderco, identify why it failed and respond in an appropriate manner.
If we determine there is a defect in the manufacture/materials/workmanship, Spyderco will repair, or replace that product with the same model or one of equal value at its own expense.
If a problem with a returned knife is determined to be caused by something other than a defect in manufacture/materials/workmanship, Spyderco will inform you of whether the product can be repaired and the cost to you of having Spyderco implement such repair (see below). Upon agreement and payment we will perform the repair.
If Spyderco is unable to improve the condition of the knife, we will return it to you with the recommendation it be retired from use. All costs associated with shipment of the product(s) are the responsibility of the customer.
REPAIR INFORMATION
Blade Sharpening: Complimentary on PlainEdges, SpyderEdges and CombinationEdges provided. Please include $5.00USD for shipping and handling. $5.00 will cover the return shipping cost for up to 4 knives.

Broken, missing or bent metal clips are replaced for an additional fee. Contact warranty and repair for more information: 800-525-7770 X255 or 303-279-8383 X255 customerservice@spyderco.com

Replacement Clip Kits may be purchased directly through SFO (Spyderco Factory Outlet) Store: 800-525-7770 X107 or 303-279-8383 X107 or sfo@spyderco.com

For the following repairs please include $20.00USD plus $5.00USD for shipping and handling

Blade or edge- Broken tip from prying or dropping, chipped edge or broken serrations, destroyed edge due to improper sharpening, rust due to neglect or other blade issues. Spyderco does not replace blades. Depending on the blade’s condition we may be able to re-profile or re-serrate.

Clips and clip screws- sheared off screws or broken FRN integral clips (can only be replaced with metal clips).

Handle- Missing Kraton inserts or other handle issues.

WHERE TO SEND YOUR KNIFE:
When sending your knife for warranty or repair- include a description of the problem and how it occurred. Please send your knife in a box. Knives have a tendency to tear envelopes in transit.Include: Company or individual name, return address (no P.O. Boxes please) daytime phone number. We recommend shipping UPS or registered mail for your tracking purposes.

Spyderco, Inc.
Attn.: Warranty and Repair
820 Spyderco Way,
Golden, CO 80403 USA
Phone: 800-525-7770 / 303-279-8383
Fax: 303-278-2229
Email: customerservice@spyderco.com

BASIC KNIFE MAINTENANCE:
Insure safe operation by regularly inspecting the knife’s interior for lint, obstructions, etc. Clean the lock well and inside the handle using a toothpick, hot water and detergent. Rinse with fresh water, dry inside and out and lubricate steel components with oil/silicone. A sharp knife makes cutting easier and safer and lengthens its usable life. Like any tool, knives do wear out.

RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMINITY AGREEMENT.
By purchasing any item produced by Spyderco, Inc. the buyer assumes responsibility to ascertain and follow all applicable federal, state, local and international laws in having, owning, carrying, shipment, transporting, and use of any Spyderco product. The buyer expressly agrees to indemnify and hold harmless Spyderco, Inc. for all claims resulting directly or indirectly from the purchase, ownership, transportation or use of the item in violation of applicable federal, state and local laws or regulations. Spyderco is not liable for misuse of any Spyderco knife or product purchased either directly from Spyderco or from a dealer/distributor. You must be 18 years of age to purchase Spyderco knives. Spyderco’s warranty gives you certain legal rights. You may have other rights, which vary in different states and municipalities.

*Information on this site is subject to change without notice. Modification of products, materials, measurements, technical specifications and availability can occur. Contact your local Spyderco dealer for information.
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Copyright © 2014. All rights reserved. All product names, art and text herein are the property of Spyderco, Inc. and may not be reproduced in part or whole without the sole written permission of Spyderco, Inc.

Please note, images shown on Spyderco.com may be of Production Prototypes.
Modification of products, materials, measurements, technical specifications and availability can occur.



FROM THERE WEBSITE NOT A FORUM THREAD LOL do I need to take a picture of the box?
 
usarmy74d said:
Which will majority of spyderco customers see and read? I'll say again changing a warranty in a forum is not even a possibility its what they published on there product that will ALWAYS trump what was UNOFFICIALLY WROTE IN A FORUM PERIOD.
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It's official. You can allege that we're falsifying information... Taz making announcements is as official as it gets.

Sure, give your box a photo shoot. I have abut 60 of them but maybe others want to read it?
 
From the Mod/Administrator

TazKristi said:
Hey ya'll. Reading through a few different threads this morning and a couple of things popped out at me that I think need to be clarified.

1st - Disassembling a Spyderco voids the warranty. Period. There was a question about this being a "myth". It is not a myth. It does not matter if you don't break anything when you do it. If we can tell that a knife has been disassembled (whether it's a FrankenSpyder or not) the warranty is technically void. We manufacture knives with all screw construction not because we want you to take them apart. We do so, so our Crew can take them apart for maintenance and repair. I'm sure there might be some other questions, but bottom line, if you take your knife apart, the warranty is void.

Every item that is sent in to W&R is evaluated individually and on a case by case basis. Every situation is different. We will always handle W&R issues in a fair and proper way. But it's important to understand the warranty as we state it, not as it's interpreted by others. There are a lot of great, knowledgeable, helpful people on our Forum. However, they cannot make a judgment on a Warranty issue. Only we can and we can only do that by having the knife in question in our hands.
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Are you calling her a liar USArmydude? She deals with Military accounts all the time, your branch has a great relationship with her. Don't do this man, dont call her a liar.
 
So let me get this straight what was wrote on an internet FORUM trumps the WEBSITE and box?? Its a yes or no question thanks
Stays Sharp said:
It's official. You can allege that we're falsifying information... Taz making announcements is as official as it gets.

Sure, give your box a photo shoot. I have abut 60 of them but maybe others want to read it?
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usarmy74d said:
So let me get this straight what was wrote on an internet FORUM trumps the WEBSITE and box?? Its a yes or no question thanks
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It's either or... Yes and/or no depending on the situation. BTW, she's in charge of the website :eek:

Now answer this, are you calling her a liar?
 
Where do you see this statement on there website or box???? Disassembly of the knife voids the warranty period. I cant find it on there website can you?
stays sharp said:
from the mod/administrator



are you calling her a liar usarmydude? She deals with military accounts all the time, your branch has a great relationship with her. Don't do this man, dont call her a liar.
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usarmy74d said:
Where do you see this statement on there website or box???? Disassembly of the knife voids the warranty period. I cant find it on there website can you?
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I cannot. But then again, the thread I shared is IN the Spyderco website. Both the forum AND the website she runs.
 
Neither can any customer who goes to there website. If they want to change there policy it has to be PUBLIC FOR ALL CUSTOMERS TO SEE AND READ as for the way its wrote currently they are legally bound to there OFFICIAL PUBLISHED FOR EVERYONE TO SEE WARRANTY
Stays Sharp said:
I cannot. But then again, the thread I shared is IN the Spyderco website. Both the forum AND the website she runs.
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Does any other company change there warranty via a FORUM? Name a legitimate reputable company that does that? If Walmart had a forum would they change there policy on there forum but leave it the same on there walls,receipts, and products? Come on you have to be more level headed than to believe a warranty has been officially changed via a forum thread but not the box and website.
 
usarmy74d said:
Neither can any customer who goes to there website. If they want to change there policy it has to be PUBLIC FOR ALL CUSTOMERS TO SEE AND READ as for the way its wrote currently they are legally bound to there OFFICIAL PUBLISHED FOR EVERYONE TO SEE WARRANTY
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What are you a lawyer now? Is that your specialty in the Army?

You quoted it yourself:

If a knife fails to function as it was designed, we will examine its condition upon its return to Spyderco, identify why it failed and respond in an appropriate manner.
If we determine there is a defect in the manufacture/materials/workmanship, Spyderco will repair, or replace that product with the same model or one of equal value at its own expense.
If a problem with a returned knife is determined to be caused by something other than a defect in manufacture/materials/workmanship, Spyderco will inform you of whether the product can be repaired and the cost to you of having Spyderco implement such repair (see below). Upon agreement and payment we will perform the repair.


usarmy74d said:
Does any other company change there warranty via a FORUM? Name a legitimate reputable company that does that? If Walmart had a forum would they change there policy on there forum but leave it the same on there walls,receipts, and products? Come on you have to be more level headed than to believe a warranty has been officially changed via a forum thread but not the box and website.
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I'm not a lawyer like you but even I can see that even though the exact language isn't there...This part of the warrany that you quoted :p Leaves the door open at least FOR VOIDING THE WARRANTY IF IT GETS BROKEN BY YOU OPENING IT. Then... Syderco's official website/forum's ADMINISTRATOR CLARIFIED IT ONCE AND FOR ALL IN 2010.

I agree that it isn't perfect and needs more clarity, but that's not in contention. What's in contention is you thinking Taz is giving out false information and her statement illegitimate.
 
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