Most companies don’t cover normal wear and tear. His Police has had a long life and just wore to the point that Spyderco couldn’t correct the issues and would have had to replace the entire knife.
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Spyderco Warranty Problems SAD!!!
- Thread starter gun man
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Most companies don’t cover normal wear and tear. His Police has had a long life and just wore to the point that Spyderco couldn’t correct the issues and would have had to replace the entire knife.
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It’s not the amount of time that Spyderco is factoring in, it’s more the cost of materials, man hours, services outside the plant (assuming the part in question is heat treated or anodized,etc.) that go into the process of making the part of the knife you want replaced. It gets expensive just to replace a part that was bought and paid for decades ago. Even though I’m sure Spyderco could easily absorb the loss of a liner or scale (I’m not sure which it is for the Police model) they have to draw a line somewhere or else they get people like that one fella who posted about trying to get a fresh Bali from Benchmade after getting one from his dad that was roughly the same amount of time old.
Also, twenty five years is a lifetime in the manufacturing world. A part could go through a handful of minor tweaks and changes in one year that would make it incompatible with previous incarnations of the knife. Chances are the action would be worse if Spyderco just slapped a new lockbar or blade on the existing knife and sent it back. Then the OP would have a whole different thread about the warranty service.
To the OP, I say twenty five years is a good run. I thinks it’s time to bite the bullet and purchase a new knife, easier to say when it’s someone else’s paycheck though.
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Agreed, that was my point. And, they specifically list W&T is not covered.
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It’s not the amount of time that Spyderco is factoring in, it’s more the cost of materials, man hours, services outside the plant (assuming the part in question is heat treated or anodized,etc.) that go into the process of making the part of the knife you want replaced. It gets expensive just to replace a part that was bought and paid for decades ago. Even though I’m sure Spyderco could easily absorb the loss of a liner or scale (I’m not sure which it is for the Police model) they have to draw a line somewhere or else they get people like that one fella who posted about trying to get a fresh Bali from Benchmade after getting one from his dad that was roughly the same amount of time old.
Also, twenty five years is a lifetime in the manufacturing world. A part could go through a handful of minor tweaks and changes in one year that would make it incompatible with previous incarnations of the knife. Chances are the action would be worse if Spyderco just slapped a new lockbar or blade on the existing knife and sent it back. Then the OP would have a whole different thread about the warranty service.
To the OP, I say twenty five years is a good run. I thinks it’s time to bite the bullet and purchase a new knife, easier to say when it’s someone else’s paycheck though.
I get it, I’m just wondering why he didn’t get a better explanation, and it bothered me a bit that the serrated edge wasn’t properly done. OP said the serrations were dulled.
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Wow, used something for 25 years, it wears out, and the OP expects a warranty replacement? LOL
Looks like some serious delusion going on. Personally, the first thing I'd do would be ordering a new one, so it could serve me for another 25 years.
Looks like some serious delusion going on. Personally, the first thing I'd do would be ordering a new one, so it could serve me for another 25 years.
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The Spyderco Southard that was sent to them by me went in with a mirror edge and a note not to sharpen, came back with a horrible jagged edge. Cutting paper was like sawing through it. Also came back with the pivot installed backwards and a stripped body screw.
25 years is a life sentence so the knife did last for a lifetime.
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It would be pretty neat to see a picture of the knife.
I’m always interested in seeing knives with character from use.
I’m always interested in seeing knives with character from use.
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It does sound like the golden people don’t like touching a knife made elsewhere. Lol
Peter Hartwig
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I am going to guess they determined it to be normal wear, rather than any manufacturer defect after 25 years. Likely they don't have the parts or the cost would be excessive to purchasing a new knife, or they would have offered a pay for option.
It's a bit of a bummer, but after 25 years I wouldn't be so upset as to not purchase again. It was a pretty good run.
It's a bit of a bummer, but after 25 years I wouldn't be so upset as to not purchase again. It was a pretty good run.
ScooterG
You mean Ireland? Yeah, it’s mine.
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Sounds like good advertising for Spyderco to me.
Though the OP may be "technically" correct, I think he should just chalk it up to good value for the money spent. 
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This is why I generally hate "lifetime" warranties. These warranties create unrealistic expectations for the consumer - the consumer then expects the product to last forever no matter how often it is used. No product will (or should) literally last forever, rust or wear and tear kills everything eventually.
They also drive up future costs (or drive down the quality of future products) since more and more of a growing company's resources will need to be spent on warranty claims, no matter how good their products are. I'd rather have a product with a solid 20 year warranty. That company plans to be around a long time, and likely will.
They also drive up future costs (or drive down the quality of future products) since more and more of a growing company's resources will need to be spent on warranty claims, no matter how good their products are. I'd rather have a product with a solid 20 year warranty. That company plans to be around a long time, and likely will.
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Those sold for about 80 dollars. So that's a whopping entire 3.20 cents a year. 3.20 cents a year you got your money's worth.
ScooterG
You mean Ireland? Yeah, it’s mine.
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I’m about ready to buy a Police in K390 at this point...
Yo Mama
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Right. This is also a problem where a few years back spyderco changed or clarified this lifetime warranty. So we are working with different versions of the warranty from when op bought the knife and present.
As a side note I'm replacing all my hand tools I've had since being married. Tools that are meant to be used with a lifetime warranty means that if you wear it out you will get new ones on the company's dime. You actually pay more for the product because of this. A $25 set of wire nose pliers from channellock are just as usable as the dollar store version but you get what you pay for and you expect a company to stand behind their product if you're spending many times over what the price of the competition might be.
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