Spyderco Warranty Problems SAD!!!

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Lol having worked customer service it's always funny to see how far people will go to get a warranty repair... Sounds like this Police saw decades of faithful use. More than anything, that speaks to Spyderco's high quality, not "sad" warranty.
 
25 years out of a tool is excellent! I don't see where the issue is. That's like buying a vehicle and getting 400K miles out of it, and then complaining that the company did you wrong because they won't warranty your 25 year old car. :D
 
I seem to remember that back in the '90s, Spyderco only had a one-year warranty(?). As everyone knows, they changed their warranty later on.

I agree that OP got his money's worth out of his knife. More than, in fact.

Jim
 
Here is some bad pics, the knife spent most of its life clipped to a pocket,it has had this play for 15 plus years ,I was at a gun show and showed it to a dealer recently who had a new one he said send it back they will fix it,it has seen light use per say I wasn't a EMT or professional that cut seat belts daily or plastic cuffs ,I carried it more for a backup if all else failed. Per spydercos letter they expect their knives to develop warranty issues within the first year of use ,spyderco reprofiled the tip it wasn't that blunt, my complaint is that I have a case xx knife bought new in 1977 that has seen way more working use than this knife,blades wore down a little but it doesn't rattle when you shake it,you can littlerly shake this knife and here the play, I guess don't buy a old stock new knife expecting warranty or dig up a old new knife you had stored in safe for years and expect it to be fixed if it flys apart. Dwight
 

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gun man said:
Here is some bad pics, the knife spent most of its life clipped to a pocket,it has had this play for 15 plus years ,I was at a gun show and showed it to a dealer recently who had a new one he said send it back they will fix it,it has seen light use per say I wasn't a EMT or professional that cut seat belts daily or plastic cuffs ,I carried it more for a backup if all else failed. Per spydercos letter they expect their knives to develop warranty issues within the first year of use ,spyderco reprofiled the tip it wasn't that blunt, my complaint is that I have a case xx knife bought new in 1977 that has seen way more working use than this knife,blades wore down a little but it doesn't rattle when you shake it,you can littler shake this knife and here the play, I guess don't buy a old stock new knife expecting warranty or dig up a old knife you had stored in safe for years and expect it to be fixed if it flys apart. Dwight
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Looks like it was sharpened by a real pro! I think that knife has more life in it, you’re just gonna have to take it apart yourself or get someone to do it. I doubt they looked at the lock bar at all. Not criticizing spyderco build, but it seems their service is a little spotty.
 
gun man said:
Here is some bad pics, the knife spent most of its life clipped to a pocket,it has had this play for 15 plus years ,I was at a gun show and showed it to a dealer recently who had a new one he said send it back they will fix it,it has seen light use per say I wasn't a EMT or professional that cut seat belts daily or plastic cuffs ,I carried it more for a backup if all else failed. Per spydercos letter they expect their knives to develop warranty issues within the first year of use ,spyderco reprofiled the tip it wasn't that blunt, my complaint is that I have a case xx knife bought new in 1977 that has seen way more working use than this knife,blades wore down a little but it doesn't rattle when you shake it,you can littlerly shake this knife and here the play, I guess don't buy a old stock new knife expecting warranty or dig up a old new knife you had stored in safe for years and expect it to be fixed if it flys apart. Dwight
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Did you mean to post your address?
 
So what is the defect you believe this 25 year old knife has that warrants a free replacement knife or knife parts to you? Vertical play on a used 25 year old knife is wear and tear not a defect.

Thanks for the entertaining reading while I am at work. I hope you get some kind of favorable outcome.
 
After reading all the post I guess I should have sent it for repairs years ago,it may have been their from new I can't remember I am sure not this bad . Thanks
 
The word “lifetime” has different meanings. Ask your homeowners insurance agent or claims adjustor what the expected lifespan of an inexpensive, common, modern manufacture folding knife is. I’d be surprised if they gave you an answer of more than five years. Some individuals might think that when they buy that kind of a knife as a teenager, they’re owed the same kind of warranty coverage and response when they’re 93 years old as they deserved the week they bought the knife. IMO that’s just not a realistic expectation and it’s definitely not how things go in today's real world. Twenty-five years of regular, ongoing on-the-job service from an inexpensive folder is amazing. This thread is probably the best endorsement of Spyderco quality I’ve heard yet.
 
Funny . . . a year or so ago I was reading one of these "Spyderco doesn't warranty their products / bad Co" threads and was buying into it and all.

I had a little issue. I said I was all worried from what I had read here etc.
Someone here said to me "Have you actually contacted Spyderco ? Give them a chance then worry about it".
I contacted Spyderco.
They bent over backwards to help me out and more than satisfied me.

That said . . . yeah 25 years . . . tools do wear out.
Say, at today's prices, $130.
365 days times 25 years.
That works out to about one and a half cents a day to carry that knife.
I'm just saying.
 
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Stumpy72 said:
The word “lifetime” has different meanings.
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Yes for instance aluminum bicycle frames used to be warrantied for life.
Life of the frame.
They used to consider the life of an aluminum bicycle frame to be five years.
I've seen 7000 series frames not last that long; cracked near welds at high stress areas distressingly often.
Always go 6000 series is my advice.
 
Yo Mama said:
Right. This is also a problem where a few years back spyderco changed or clarified this lifetime warranty. So we are working with different versions of the warranty from when op bought the knife and present.

As a side note I'm replacing all my hand tools I've had since being married. Tools that are meant to be used with a lifetime warranty means that if you wear it out you will get new ones on the company's dime. You actually pay more for the product because of this. A $25 set of wire nose pliers from channellock are just as usable as the dollar store version but you get what you pay for and you expect a company to stand behind their product if you're spending many times over what the price of the competition might be.
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That's not what a lifetime warranty means. As others have pointed out, lifetime refers to the life of the product. And even then, the majority of warranties don't cover regular wear and tear, just manufacturing defects. If you wear a tool out through normal use some companies may replace them as a gesture of goodwill, but that's entirely their choice, not something typically covered under a standard warranty.

That's the whole reason why warranties like the ones offered by Buck, ESEE, The Busse Group and a few others stand out. They either cover their product for longer or against more than the industry standard.
 
OP, from the pics you posted, it appears to be a pinned construction knife... Not really designed to be taken apart. That, and because this model is long out of production, there isn't much Spyderco could have done outside of replacing your 25-year old knife with a brand new one. From the looks of it, I think this might be solidly in the 'worn out from normal wear' zone.
The new Spyderco Police knives are quite nice (but a little expensive). The Endura 4s are solid users at a more reasonable price. Either of those should give you another 25 years.


Yo Mama said:
As a side note I'm replacing all my hand tools I've had since being married. Tools that are meant to be used with a lifetime warranty means that if you wear it out you will get new ones on the company's dime. You actually pay more for the product because of this. A $25 set of wire nose pliers from channellock are just as usable as the dollar store version but you get what you pay for and you expect a company to stand behind their product if you're spending many times over what the price of the competition might be.
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Agreed. I've been replacing a lot of my hand tools lately as well. We're a little off topic, but I have some 1/4" Craftsman ratchets that need to be replaced or fixed but the warranty is essentially garbage now because (a) All the Sears stores within an hour's drive from me have closed within the last 6 years, (b) the quality of the newer Craftsman 1/4" ratchets is terrible in my opinion, and (c) I can get a much better quality 1/4" ratchet at any number of retailers for about $10-15. This is what the Craftsman lifetime warranty bought me : (
 
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