- Joined
- Dec 27, 2005
- Messages
- 3,817
Jill,
Sorry about the clip. I would be upset as well. Do we like this or not(most likely not), it looks like this is company policy: "no free clips". I never had a clip problem, but I had some other issues, which were resolved by CS or dealers. Which were upsetting because like any knifenut I want my knife now and ends-up me paying $6-7 more than I intended. The only good thing is after problem is fixed, all negatives are getting forgotten.
Sorry about the clip. I would be upset as well. Do we like this or not(most likely not), it looks like this is company policy: "no free clips". I never had a clip problem, but I had some other issues, which were resolved by CS or dealers. Which were upsetting because like any knifenut I want my knife now and ends-up me paying $6-7 more than I intended. The only good thing is after problem is fixed, all negatives are getting forgotten.
From my experience, which comes from few dealers, they offer to exchange, which cost shipping or contact Spydercos CS.I didn't mean to imply the dealer would stock extra clips. I meant if the dealer called Spyderco directly on the customers behalf to request a new clip.