Steer Clear of Brous blades you will get skinned

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USMC82

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Jason Brous of Brous baldes had a black friday sale and had discounted his knives so I took the plunge and bought the silent soldier v2 blacked out. 2 days later I get an email telling me he is having a one day sale at 50% off and here is where it all began. I contacted him by email asking if he would refund the difference of 23.08 believing he would do the right thing in which case i was going to buy 2 more knives 1 each for both of my sons. I have included the email thread which states he is bummed but I will not be getting a refund. So I will now be returning the knife for his 100% satisfaction guarantee and a full refund from my credit card company.

Steer clear of this guy, his knives and his " on point customer service"!

Since the knife was already shipped you will need to return it unused for a full refund. Any further orders from you will be declined. Happy Holidays!


_______________________________________________________________________________________
JASON BROUS I BROUSBLADES.COM | 558 Pine St I Solvang, CA I 93463 | Phone: 805.717.7192
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law.


Subject: Re: Form Submission - New Form - Refund
From: ralphfew@gmail.com
Date: Sun, 1 Dec 2013 14:08:56 -0600
To: jbrous@live.com

Ok I did the math its not $30.00 but $23.08. Since you're the CEO you might want to look this up, I think Harvard School of Business did this study and Amazon.com posted this a happy customer tells 3 friends an unhappy customer tells 3000. From a business standpoint is 23.08 worth that? However you handle this situation, it will be posted on every knife forum, gun forum, the NRA members section, and all of the LE websites that I am able to become a member of.

You can make it a great advertisement or a scathing indictment of your customer service and how you feel about the people who purchase your products.


Sent from my iPad

On Dec 1, 2013, at 1:58 PM, Jason Brous <jbrous@live.com> wrote:

I am too disappointed, take care.


_______________________________________________________________________________________
JASON BROUS I BROUSBLADES.COM | 558 Pine St I Solvang, CA I 93463 | Phone: 805.717.7192
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law.


Subject: Re: Form Submission - New Form - Refund
From: ralphfew@gmail.com
Date: Sun, 1 Dec 2013 13:54:31 -0600
To: jbrous@live.com

I would have bought 3 at that price. Now we both lose me the cost of shipping it back you the cost of the credit card transaction fee, the time to deal with the dispute etc.

I was almost certain you would have done the right thing here based on what I read. I am disappointed.

Sent from my iPhone

On Dec 1, 2013, at 13:44, Jason Brous <jbrous@live.com> wrote:

Why not get a second one at a 50% discount? I am giving these knives away, buying at a 30% discount give me a little profit in my pocket, youd rather see me starve and not be able to take care of my 3 kids?


_______________________________________________________________________________________
JASON BROUS I BROUSBLADES.COM | 558 Pine St I Solvang, CA I 93463 | Phone: 805.717.7192
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law.


Subject: Re: Form Submission - New Form - Refund
From: ralphfew@gmail.com
Date: Sun, 1 Dec 2013 13:42:23 -0600
To: jbrous@live.com

Well like I said I'll dispute it with my credit card company they will refund me when the item is returned to you. If you had done the right thing here I was going to purchase 2 more knives for my sons who are both law enforcement officers as well. I guess the question you have to ask yourself is all of this losing a new customer and all the other business it may have brought for $30.00. It appears so. Very disappointing. I an assure you my credit card will refund me 100% when the item is returned.

Sent from my iPhone

On Dec 1, 2013, at 13:38, Jason Brous <jbrous@live.com> wrote:

We dont offer refunds on discount items.


_______________________________________________________________________________________
JASON BROUS I BROUSBLADES.COM | 558 Pine St I Solvang, CA I 93463 | Phone: 805.717.7192
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law.


Subject: Re: Form Submission - New Form - Refund
From: ralphfew@gmail.com
Date: Sun, 1 Dec 2013 13:36:06 -0600
To: jbrous@live.com

Ok well it has a satisfaction guarantee, I'll just return it for a full refund then. Dispute it with my credit card company. I had read good things about your knives and your customer service guess those were wrong.




Sent from my iPhone

On Dec 1, 2013, at 13:30, Jason Brous <jbrous@live.com> wrote:

Unfortunately not, your order was already shipped out.


_______________________________________________________________________________________
JASON BROUS I BROUSBLADES.COM | 558 Pine St I Solvang, CA I 93463 | Phone: 805.717.7192
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law.


From: no-reply@squarespace.com
To: jbrous@live.com
Subject: Form Submission - New Form - Refund
Date: Sun, 1 Dec 2013 19:28:49 +0000

Name: Ralph Few
Email Address: Ralphfew@gmail.com
Subject: Refund
Message: Jason, I purchased a Silent Soldiwr V2 blacked out on your Black Friday sale for 83.90 plus shipping and the next day I see the same knife for 50% off? Can I get a refund of the difference? Thanks
(Sent via Brous Blades)
 
Sounds like an absurd case of buyer's remorse. I've purchased things before only to see them on sale a few days later. I was momentarily bummed and then got over it. You're mad because you got a good deal and not a great deal so you're smearing a business. I know which party I'm sympathetic to in that transaction.
 
Yea, I think this happens to everyone but you can't blame Jason for giving you a good deal and having a sale the next day.
I don't care a thing for Brous blades but I dont think its right to smear him.
 
Its bad form to post private correspondence on the interweb. Especially when the accused has not done anything wrong.
 
It doesn't sound to me that he did anything wrong. You bought something that went on sale later and have buyer's remorse and threatened him to give you money or else you would post this on every website. :confused:
 
The price he has them on sale for 30% off doesn't give him much profit for future knives. Making it 50% off doesn't five him any profit. It's not his fault you bought the knives for 30 off
 
if he would refund the difference of 23.08 believing he would do the right thing

WTHell? How can one expect and demand such thing?
And all that "however you handle this situation, it will be posted on every knife forum, gun forum".
Damn blackmailer...
 
Wharn said:
It doesn't sound to me that he did anything wrong. You bought something that went on sale later and have buyer's remorse and threatened him to give you money or else you would post this on every website. :confused:
Click to expand...

My sentiments exactly.
 
IBTM, lock or ban

I understand you're upset but what you're doing here is making threats not looking for satisfaction, you're looking for revenge.

Personally I'd just never deal with him again and move on, is it really worth your time?
 
Wow O.P. you went off on someone who did nothing wrong. You missed a sale....deal with it and move on, don't shake down the seller, not cool. :thumbdn:
 
OP, I don't think you're going to find an ounce of sympathy here. You're dead wrong, and that's all there is to it. The best thing you could do is to remove all of the negative posts you've made regarding this incident, admit that you're wrong, apologize to the man, and move on.
 
Insipid Moniker said:
Sounds like an absurd case of buyer's remorse. I've purchased things before only to see them on sale a few days later. I was momentarily bummed and then got over it. You're mad because you got a good deal and not a great deal so you're smearing a business. I know which party I'm sympathetic to in that transaction.
Click to expand...

This is my opinion as well. Seems like some people want to make it impossible for others to try and make a living. With the snide and sarcastic remarks made, I wouldn't want to sell to someone like that either, regardless of who their kids are. Very poor form once again. Looks like the OP sunk himself on his first shot.
 
Well what about this? Looks like he has a stern warning about use of his email messages and you go ahead and post them on a public form anyway?

"JASON BROUS I BROUSBLADES.COM | 558 Pine St I Solvang, CA I 93463 | Phone: 805.717.7192
This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law."
 
Moved to FEEDBACk. I doubt the original poster will find a lot of sympathy here. My own viewpoint would be, "Wow, I got a good deal on mine, now he's offering an even better deal on the 2 I can buy for my sons." Not a moment's gratitude for what he's got -- you can never satisfy some people.
 
Gotta love the internet. Where if a customer doesn't get exactly what they want reasonable or not they smear the business and/or use threats of Internet postings to get what they want. It is allot like blackmail. At the minimum misplaced vengeance. I see this more and more.
 
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