Strider Knives - Horrible customer service so who cares about the lifetime warranty?

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STR said:
I guarantee you if it was a knife that belonged to a 'bro' that they'd have found a way to get that knife! No way they'd have just written it off as a not worth my time event then. No doubt Strider's reaction and response sucks in this situation. They could have and should have handled it better and now they should have and could have responded to it better after the fact. This response is kind of the tell all in my opinion. Honestly I've had too many times here lately where a company response has surprised and disappointed me over something they made that someone brought up. Kind of makes me wonder if my initial assessments of these companies was all that accurate at all.

From my perspective when a company screws up it should be on them to make it right after that. If they were really customer service oriented they'd send the OP a pre-paid mailing label for Fed X or UPS to get the knife they made in their hands and fix it and do so free of charge! That would be the right thing to do.

STR
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:thumbup::thumbup::thumbup:
 
I have been having problems with strider too. I bought an SNG GG and it had bad up down blade play. I tried contacting strider via email every week for three weeks. No one emailed me back. Finally I told them that if they didnt get back to me I was going to sell the knife for scrap and tell everyone not to buy strider. I realize this was a little hostile, but a $425 knife should have some better customer service, or at least a number on the website you can call. I finally heard back from them and sent it back for warranty via FedEx along with a $25 bank check. We will see what happens from here.
 
yearout37 said:
I have been having problems with strider too. I bought an SNG GG and it had bad up down blade play. I tried contacting strider via email every week for three weeks. No one emailed me back. Finally I told them that if they didnt get back to me I was going to sell the knife for scrap and tell everyone not to buy strider. I realize this was a little hostile, but a $425 knife should have some better customer service, or at least a number on the website you can call. I finally heard back from them and sent it back for warranty via FedEx along with a $25 bank check. We will see what happens from here.
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http://www.youtube.com/watch?v=nRFNbK_O3gY
DJ66FTW said:
Hell, a $425.00 knife should give you a happy ending!
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What planet is that on?
 
The one i live on. I make practical knives(mostly), a long way from art. From a practical standpoint there are no $425.00 knives. Art invokes emotion, gets to you in some way. That's what i mean when i say it should get you off. There are people here making knives that ARE art, stuff i would never carry out here.
 
DJ66FTW said:
The one i live on. I make practical knives(mostly), a long way from art. From a practical standpoint there are no $425.00 knives. Art invokes emotion, gets to you in some way. That's what i mean when i say it should get you off. There are people here making knives that ARE art, stuff i would never carry out here.
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+1

A knife that expensive should at least have superior customer service backing it up for life.
 
Sent an SnG I messed up. Emailed, email returned in a day. Sent knife out, came back with a new blade. Great customer service in my opinion and I have three friends that have had the same experience.

Law of averages, maybe its not the customer service, but the customers themselves.

Can't imagine why impatience and threats don't get you anywhere when trying to get stuff fixed:)
 
DJ66FTW said:
The one i live on. I make practical knives(mostly), a long way from art. From a practical standpoint there are no $425.00 knives. Art invokes emotion, gets to you in some way. That's what i mean when i say it should get you off. There are people here making knives that ARE art, stuff i would never carry out here.
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i disagree , from a practical standpoint there are knives worth 425.00. its not just art its design with tasks in mind and high quality materials that will last, with a solid warranty. sometimes the knife is built exactly for the needs you have with solid quality control sometimes hand assembled and built in the case of customs, depends on who you are and what that is worth to you. its cool you make your own knives, and you have your opinions , but blanket statements tend to not hold up. my practical standpoint might differ from yours.

luke-
 
I can't believe I am replying to my own thread from almost exactly two years ago but..... Impatience and threats? Go back and read what I wrote and look at the timeline. If that isn't patience then I don't know what is. I am sure many, probably the majority, of customers have at least satisfactory customer service from Strider but this was my experience.
 
^ didn't think I'd have to clarify whose post I was referring to, but ok..

Looking back at the original post Strider Inc. seemed pretty reasonable in their responses.


5 seconds of research on a $4++ item turns up they don't dig USPS. Weird:)
 
STR said:
Strider was not being very sympathetic
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Therein lies the problem. Some service providers do what it takes to make the customer happy (like swinging by the dang post office on the way back from McDonald's) and some don't. They could have picked your knife up if they had wanted to, or could have picked up the phone and asked the USPS to deliver it. But they chose not to. Strider seems to generate an inordinate number of frowny faces from its customers for such a small company, and this is why.
 
They could have also sent a limo to pick up the damaged knife and they could have also baked an apology cake and had Mick hand deliver that as well.

They could probably hand knit folder cozies as a thank you to all that decide to purchase their products.

Ever been to the P.O.? Sometimes takes a quick minute, sometimes 20. Multiply that by multiple people sending back stuff through USPS and thats a ton of time out of the week.

Takes a few seconds to look up policies and see which shipping method is preferred.

Not that big of a deal.
 
MORIMOTOM said:
a representative from strider should have just driven to the post office and picked up the package.

the usps is not responsible for strider's work schedule nor should they attempt delivery beyond what their policy and practices dictate.
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I agree with this.I've had UPS,FedEx & USPS all 'drop the ball' on occasion,but 99% of the time the package gets delivered.It looks like they(Strider) knew it was there & were just digging their heels in & being stubborn.That's no way to treat a customer.
 
RiverRat84 said:
They could have also sent a limo to pick up the damaged knife and they could have also baked an apology cake and had Mick hand deliver that as well.

They could probably hand knit folder cozies as a thank you to all that decide to purchase their products.

Ever been to the P.O.? Sometimes takes a quick minute, sometimes 20. Multiply that by multiple people sending back stuff through USPS and thats a ton of time out of the week.

Takes a few seconds to look up policies and see which shipping method is preferred.

Not that big of a deal.
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I tried a few seconds, but did not come up with preferred method of shipping. Maybe I am too dumb.
 
Looking over my post, not my most helpful.

There is a way to get stellar service from Strider Inc. I feel bad for those that haven't.

My apologies for my sarcastic, uninformative post.

For future reference, include a check for $15, ship via FedEx or UPS, include address, phone number, email , and what is wrong with the knife in the box. Send one email once the knife arrives asking to confirm they've received it. Then kick back and wait, it will take awhile, but you will be taken care of.
 
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