Strider Lifetime No BS Warranty

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OilMan

OilMan

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I've got a SnG that developed some lock rock where the lockbar slides back and forth on the tang of the knife when the blade is wiggled and went to Striders' website to make sure the warranty info hasn't changed after hearing it did on the forum. I see the No BS warranty has gotten a whole lot of rules to it now which it didn't have when I was collecting them but I also notice now it takes $25 rather than the old $15 to get your knife shipped back? Huh? It takes $25 to ship a SnG back? And if they still ship the old way that would also be with no insurance. For $25. Since when has lifetime warranty work been an income generator? Now I'm not sure if I want to send it in or wait until it gets worse, which it won't because I don't use it currently because of the lockup issue..
 
This is the problem with forums. While many gung-ho fans shout out "Mick will take care of you!" you can't see that they're in the Johnny Manziel "Show me the money" pose.
 
Sorry to hear about that, but it doesn't suprise me one bit. The lock rock, nor the $25.
IMO if it's sent in ONLY for warranty work they should send it back for free, or for only what it cost them to send back.
Good luck.
 
A lot of companies have changed their warranties over the years. If it truly is a warranty job (i.e. it's their fault and not just wear and tear) it should be free. You're already out money by having to ship it back.
 
$25 shipping with no insurance??! Does that folder weigh 5lbs or are they overnighting it?? lol!
 
No BS warranty, huh ? Sure sounds like a lot of BS to me.
In a warranty case shipping should be free, thats what I would expect from a decent company.
Not that I would have to pay for fixing their mistakes. And 25$ is a joke, I've paid less for getting things shipped to Germany from the US.
 
cosmophonic12 said:
Sounds like a Liu Kang shipping warranty to me.
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now that was funny.

on topic....another reason i haven't gotten into striders.....seems like a lot of headaches...can't call or can't email...........have to do one but not the other. can't mail it or ups it has to be fedex'ed or the opposite...i can't even remember all the rules. customer service our way or take the highway. the exact opposite of no b.s.

oh well, too each their own........
 
as far as I know they specifically ask that you don't use USPS and I know UPS and FEDEX are more expensive. I haven't bought anything from them in a long while due to an issue with one of the owners custom knives.
 
Josh told me I can use any carrier and I have always used USPS with no problems. Just insure your freight, man.
And... another Strider thread is on the way.
 
I would consider myself a bit of an expert when it comes to the Strider warranty, seeing as how I have had to send 4 SnG's back for lock issues (one of which went back twice). I'm not sure how they explain where the $25 return shipping fee goes, but it definitely is excessive. I can't remember if I received mine back with any kind of insurance. They were all returned promptly (around 2 weeks) but I think that's what you should expect from a small company selling high end knives... Southern Grind had my knife for two days before it was back in the mail.

My favorite part is that there's almost no way to get in touch with anyone at SKI. It very plainly lists Josh as the person to email on the USN stickied thread about it, but I didn't hear a word back from him in a week and a half with two emails. Seeing as how it was the second time I was sending in the same knife for the same issue, I posted a thread on the USN about how to reach somebody about replacing the knife entirely or having the return shipping fee waived. Mick finally responded with a little bit of attitude (perhaps I'm being too sensitive"), saying "or maybe you should contact the person who actually handles this stuff, Jeff". So apparently there's a Jeff over at Strider who we all should have magically known existed, despite the fact that everything says to contact Josh. I sent said knife back to them, we'll see what happens.
 
Misanthropia said:
I would consider myself a bit of an expert when it comes to the Strider warranty, seeing as how I have had to send 4 SnG's back for lock issues (one of which went back twice). I'm not sure how they explain where the $25 return shipping fee goes, but it definitely is excessive. I can't remember if I received mine back with any kind of insurance. They were all returned promptly (around 2 weeks) but I think that's what you should expect from a small company selling high end knives... Southern Grind had my knife for two days before it was back in the mail.

My favorite part is that there's almost no way to get in touch with anyone at SKI. It very plainly lists Josh as the person to email on the USN stickied thread about it, but I didn't hear a word back from him in a week and a half with two emails. Seeing as how it was the second time I was sending in the same knife for the same issue, I posted a thread on the USN about how to reach somebody about replacing the knife entirely or having the return shipping fee waived. Mick finally responded with a little bit of attitude (perhaps I'm being too sensitive"), saying "or maybe you should contact the person who actually handles this stuff, Jeff". So apparently there's a Jeff over at Strider who we all should have magically known existed, despite the fact that everything says to contact Josh. I sent said knife back to them, we'll see what happens.
Click to expand...

It would definitely help if someone actually responded at all with the correct contact info to begin with. Maybe I'm just not tacticool enough to understand. Misinformation from the jump isn't something to get snotty over. :rolleyes:
 
I had to wait a while, but they were getting ready for the New York knife show, when I sent my SNG in for lock issues. A member on Jerzeedevil helped me out in getting the ball rolling, for which I am grateful for, and they took great care of me. Mick even turned my tiger stripe blade into a stone washed blade at no extra charge, which balanced out the time it took for them to get in touch with me. I tried calling and emailing, nothing. I have an SNG CC and plan on getting an SMF CC, the SNG CC doesn't have any issues, and works fine for me. If the need ever came up to send it back in, I would probably go through the dealer Plaza cutlery. Dealer carries more weight than I do (to the people that know me, no laughing ;)).
 
silenthunterstudios said:
I had to wait a while, but they were getting ready for the New York knife show, when I sent my SNG in for lock issues. A member on Jerzeedevil helped me out in getting the ball rolling, for which I am grateful for, and they took great care of me. Mick even turned my tiger stripe blade into a stone washed blade at no extra charge, which balanced out the time it took for them to get in touch with me. I tried calling and emailing, nothing. I have an SNG CC and plan on getting an SMF CC, the SNG CC doesn't have any issues, and works fine for me. If the need ever came up to send it back in, I would probably go through the dealer Plaza cutlery. Dealer carries more weight than I do (to the people that know me, no laughing ;)).
Click to expand...

A strider with lock up issues? Never heard of that before...














;):D :rolleyes:
 
Owners of framelocks should invest in tools needed to tune their own knives, it's a simple fix and much faster than sending it in.
 
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