Strider Lifetime No BS Warranty

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watanabe said:
That about sums up my experience there as I related above. They have great skill at turning any shortcomings with the company, the product, the customer service, etc., into shortcomings with the customer- you had problems contacting us? We're busy and your an impatient pussy who didn't try hard enough. You're complaining that our knives don't have perfect fit and finish? Our knives are for bad asses that don't care about looks and you're a pussy for even mentioning it. You are complaining about the $25 fee to cover the handling and return of your knife? You are a cheap bastard who doesn't appreciate how busy we are with more important things. Oh, and you're a pussy for complaining so go buy some other guy's knife....
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LOL, couldn't have said it any better. Your comment reminded me of that old thread on here where some guy sent his knife to Strider. http://www.bladeforums.com/forums/s...vice-so-who-cares-about-the-lifetime-warranty

Long story short, USPS could not reach them for delivery after a few attempts and the knife ended up being held at the local post office for 4 weeks!!! When the owner asked the guys at Strider if they could pick it up from the post office they flat out refused claiming that they are too busy. What a joke of a company. :rolleyes:

I could care less about Mick Strider lying about his military past and claiming to be some type of highly trained Special Forces super commando. What bugs the crap out of me is the fact that they don't seem to take customer service seriously at all. If I'm buying a $400.00 knife you better be damn sure that I am paying for superb customer service along with it. I want to give my hard earned money to a company who will actually appreciate it. There are so many other companies out there who treat their customers with the utmost care and respect.
 
Knife was being held at the local Post Office? All they had to do was call for a re-delivery ! :confused:
 
skyhorse said:
Knife was being held at the local Post Office? All they had to do was call for a re-delivery ! :confused:
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That's too hard. Requires first off caring and then picking up the phone and then.......being there to receive it while busy making knives and fixing all those warranties......cause they are busy working. So busy, customers be darned. ......
 
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watanabe said:
That about sums up my experience there as I related above. They have great skill at turning any shortcomings with the company, the product, the customer service, etc., into shortcomings with the customer- you had problems contacting us? We're busy and your an impatient pussy who didn't try hard enough. You're complaining that our knives don't have perfect fit and finish? Our knives are for bad asses that don't care about looks and you're a pussy for even mentioning it. You are complaining about the $25 fee to cover the handling and return of your knife? You are a cheap bastard who doesn't appreciate how busy we are with more important things. Oh, and you're a pussy for complaining so go buy some other guy's knife....
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You absolutely nailed it, this is the exact attitude towards people that have a legitimate complaint. I nearly laughed aloud.
 
skyhorse said:
Knife was being held at the local Post Office? All they had to do was call for a re-delivery ! :confused:
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jbmonkey said:
That's too hard. Requires first off caring and then picking up the phone and then.......being there to receive it while busy making knives and fixing all those warranties......cause they are busy working. So busy customers be darned. ......
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And to add insult to injury Josh from Strider told the owner of the knife to send it back through UPS or Fed-Ex. How could a company refuse to pick up a customer's knife from their local post office or at least call for re-delivery? How could they just let it sit there for 4 weeks and then have the audacity to tell the customer to wait until the post office returns the knife to him and then send it back through a different carrier? That's absolutely asinine and a sign of disrespect and disregard to the customer.

Strider has a lot to learn from some other REAL knife companies in valuing their customers.
 
I was looking to get a Strider PT, but I think I will pass now. I think I will go for a small Sebenza to go with my large Sebenza instead. And I will send it in for a spa treatment every year or so for just the cost of postage. I would guess that eventually Strider's customer service will bite it in the ass. The high end knife market is still a niche market. And we the high end knife customers are educated and informed group that will not put up with being treated badly. And it's not like Strider is the only knife company. That's my two cents.
 
I would think they would replace the lock face on the old style.
Although I sold them due to the cost. The new lock face was fantastic and was able to take more of a beating than imagined from what I have seen.
I would never keep an old lock face strider. I would fix it and sell it.
That said I dont let companies fix my knives, I usually do it better and dont send it in lol.
For the OP. 25$ is alot, but due to the old style lock face. I would send it in. Then sell it when fixed for a new one you wont have to worry about in the future.
 
BellaBlades said:
I would think they would replace the lock face on the old style.
Although I sold them due to the cost. The new lock face was fantastic and was able to take more of a beating than imagined from what I have seen.
I would never keep an old lock face strider. I would fix it and sell it.
That said I dont let companies fix my knives, I usually do it better and dont send it in lol.
For the OP. 25$ is alot, but due to the old style lock face. I would send it in. Then sell it when fixed for a new one you wont have to worry about in the future.
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I have many of the old style and they are fine....you speak like they are junk and that is not correct.
 
I've owned two Striders in my life. An SNG and an SMF. Both of them had the old lock up. The SNG's lock up was garbage, it sometimes had vertical blade play and sometimes would stick to a point where I would need to pry it unstuck. The SMF's lock up on the other hand was wonderful. It was literally one of the most solid locking knives I've ever owned. I would occasionally get the sticky lock on it too though, but certainly not as bad as the SNG.

I think it's just a hit and miss with Strider knives. Too bad because I actually do like their designs. Now if only they would put more effort in building a better quality knife and improving their customer service. :rolleyes:
 
I spoke to Josh about a year ago when talks of the policy change came to be. If any of you guys had any idea the BS they had to deal with you may be more sympathetic. I saw photos of knives that had vise grip marks on a broken blade, hammer marks on the spine, double gunner grips on blade steels they were never made with, and people just generally attempting to break their knives in order to get a new one if theirs was beat up. If your knife gets run over by a tank while deployed they will probably fix it for you. Now if you decide to throw it in a wood chipper to see how it holds up you're going to be on your own.

I also would like to point out, and I say this as someone who is friendly enough with the Strider crew that I can text Josh anytime and speak with Duane at every show I see him at; I have had an ABSOLUTELY AWFUL experience with their warranty department. I sent a knife with MINOR lock rock in that took me 7 months to get back. I would honestly sell a problematic Strider at a massive hit and buy another one before I would send one back into them.
 
Thanks for this post.^
Josh basically told me the same thing and he mentioned the time factor in dealing with all this BS. Hours were wasted trying to address all these issues.
I will always have an SnG in my rotation. It's one of the finest folders ever designed.
rolf
 
So to fix the problem of idiots trying to get a new knife by intentionally breaking theirs you jack the price on your 100% guaranteed warranty for the customers who just want to get their knife fixed that is messed up because of a manufacturing/design flaw? Good plan, I can totally see why you seem to idolize/make excuses for/try to minimize other peoples issues like they don't exist for/with them rolf.
 
bigmark408 said:
Chris Reeve charges for refurb and repairs...why are you not complaining about him ?
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This ^^. I would also like to point out because I fear my post may have been misleading. I have been, literally, carrying a Strider SMF DGG with Z-wear steel EVERY SINGLE DAY since the California Custom Knife Show last year when I bought it. IMHO when they work as they were designed to, I don't feel there is a better beat the crap out of me EDC knife.

I currently own 6 Striders :suspicion:
 
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