Since they haven't come up with a solid business plan in all this time, one might assume that they are going to continue to be cunning, manipulative, and dishonest. The restocking fee, is really a bit too overboard, and it seems like a form of petty thievery.
Being notorious and scandalous is not a great way to build a loyal customer base, but it does put them at the center of a lot of attention in our knife community forums. Now that everyone is watching, this would be a good time for them to turn it around, and do something great.