TAD customer service

I seem to recall a little testiness with the owner of Fallkniven by a certain person recently, or perhaps I imagined that little episode. People should be careful before they cast stones.
 
Just for the record, I have yet to have a transaction with TAD myself so I'm fairly unbiased. Let's see... you commit to two transactions & back out of both. You are then surprised when the other party doesn't want to do future business with you. I think that about sums it up. Let me know if I missed anything.

I don't have the interest to follow your whining through all the forums you've bothered with your sorry little tale but I have seen the reaction you have gotten at a couple. I guess you may think they are all a bit tilted. Catch a clue -- backing out of deals is dishonorable & most good folks don't condone that.

One of the nice things about having a small business is the prerogative whether or not to do business with someone. Guess what -- no soup for you! :p
 
I did a recent transaction with TAD. I paid for overnight and the package was sitting there when I woke up. Awesome service! They will get more of my business

larry:cool:
 
Is it considered bad customer service if you're not really a customer? I mean, pre-ordering and backing out twice doesn't exactly make you a customer, it makes you something else.
 
After all of this, Tom Poe is probably going to think that we are all a bunch of a$$holes and that he is the one that is in the right.

I agree with TorzJohnson on this one. It can't be bad customer service when you really aren't a customer.
 
cuz it's been bugging me most of the day...but I'll try to keep it short and fair...

Anyone that has 'done' business with TAD will tell you that they are very easy to deal with, straight up guys, selling top shelf gear at reasonable prices.

I've never seen or heard of TAD screwing, undercutting, or disrespecting anyone, ever.

Their reputation has been borne of their business practices, the way they conduct themselves, and their customer service.

That much is not news to anyone that has been reading or posting here for even a short while.

It's a very small markup that business's like TAD, 2thehilt, BladeArt, etc., make...a very small mark up truth be told...

The thanks that these businesses's get is a dedicated clientele that continues to support them...

It's a two way street here folks, you get what you want, and you make sure you'll continue getting it by keeping the 'small guys' alive...

The clientele that has spoken in support of TAD are those that have had positive dealings with them.

I too, am part of that clientele. Speaking only for myself, I know Evan...and I like and respect Evan.

Also, based on TAD policy, after cancelling two pre-orders, I too would've suggested that you take your business elsewhere...whether as the individual Evan, or as the company spokesperson Evan...I would have told you to take your business elsewhere, and on no uncertain terms.

(I'll digress for a moment to thank Lyle for taking the high road here, getting to the root of the 'part' of the problem that concerned him, (and yes, his concern was well grounded), and for resolving the issue properly...

Kudo's Lyle, you did well, and we thank you for the adult way you handled your part of the 'situation').

Tom-Poe, I'm not going to 'slam' you here. To do so would be counter-productive. Hopefully you've learned that the err of your ways cannot be justified by attempting to take valued members of our collective knife community to task.

Best of luck in all of your future dealings here, there, and everywhere Tom...but realize that your attempt to take such a small perceived slight publicly, in an attempt to gain yourself some degree of retribution has failed dismally.

Again, best of luck, and please understand that we, in what you consider the 'meandering herd', will step up to protect our friends.

Hopefully you'll also realize that while you too are a valued member of our small community, you also need to play fairly here, if you hope to garner any degree of respect.

And that folks, is all I've got to say on this matter...

Mel

--edited cuz eyes an ignert bastid an' cain't 'pell fer beans...--
 
Backing out of one deal, much less two, is bad form. It does not matter if it is an individual or a business. In the future, you might want to consider who exactly it is you are about to start bad mouthing. Triple Aught is a great bunch of guys, and their reputation is backed up by a great number of satisfied customers.
 
L.O. Little, glad it worked out, I was sure it was a case of mistaken identidy. My previous post had been to Mr Poe, sorry if you thought I was slighting you.
 
I wouldn't want anything to do with someone who'd backed out on me twice (matter of fact, the first time would be the last). This seems like more of a case of "bad customer", than bad customer service.

You want to hear about bad service from TAD, here it is:
I ordered from TAD, had a problem with a product, and returned it in good faith on the promise of a replacement "no questions asked". The knife with a bad grind I'd had for a couple of weeks (it had been used, and had some scratches, which I made clear from the start), was deemed to have seen "extensive use", and couldn't be replaced after all, since, bad grind and all-due to the use, it couldn't be returned to inventory to be sold to someone else. Think on that one for a minute.
TAD then turns the knife over to the manufacturer and has me contact the manufacturer, so I can deal with the problem, instead of them.
There's more, but I'll give the short ending.
I was so sick of the hassle, I decided I didn't even want a replacement. Just wanted it to be over with, and not to have to fool with it, anymore.
~$200 out of my pocket with nothing to show for it.
This was almost a year ago, and I never said anything. Just wanted to forget it, but this post brought it to mind, and it still makes me mad every time I think about it.
Show me you have no honor, and no integrity, and you can expect no more business from me. Ever.
 
I think everyone agrees that cancelling twice was really not the right thing to do especially considering the policy that someone has posted too our attention.Posting a TAD Complaint on every other forum is excessive and does just seem like a smear campaign if that is true,I don't know because I've just read it here.I still think it would have been more professional to just say "we don't want to do any further business with you, due to the cancellations and violation of our preorder policy twice.I've ordered from Tad a few times also with no complaints,but I can still see that both parties share some wrong here.Tad's wrong may have been very minor,but I'm sorry I disagree with anyone that truly believes that the e-mail was a proper response from a business.It's not what you say,it's how you say it.Whats right is right guy's,sorry.
 
If I might say that I don't think that either party did anything that was horrible. Tom cancelled a preorder twice which happens. Evan responded appropriately as he was obviously pissed. Sometimes we order stuff and while waiting we have second thoughts while we see something else that our limited funds might like a little better. As far as getting the same item elsewhere for less money: I, personally, would rather spend a little more for the same item and support a company like TAD that'll be hear to support us for years to come rather than get it from someone who's trying to unload it.
The only possible questionable thing was getting the same exact item elsewhere after making a comitment. Posting the incident was obviously great for TAD's business. Proper ettiquete (sorry, I don't have my dictionary with me) if thinking about cancelling an order, in my lowly opinion, is to first ask the seller if it's totally OK with them. "I will maintain my commitment to you if it puts you out in any way" is appropriate in my opinion.
I've experienced some things with my medical sales company that would make your head spin. This situation ain't ****, but Evan's behavior is an inspiration to all and it brought a tear to my eye.
 
Originally posted by L. O. Little
same general vicinity (different zip code, city, drastically different email address)
Click to expand...

I wonder how that would have been cleared up if this thread hadn't been posted. What would have happened the next time L. O. Little tried to order something from TAD?

It makes me wonder who might be living somewhere near me, too....
 
There are certain perimeters to customer service etiquette and always keeping a level head as well as a professional demeanor is expected. Anything short of that will put one’s company in a poor light and begin a reputation of not honoring the customer (those who issue the pay check). Each catastrophic encounter is magnified ten-fold by bad press. It’s just not worth it. If needed, there’s a dozen ways to kindly tell a customer their business is no longer wanted.

Disclaimer: These comments are pointed at no company or person in particular. They are only spawned from the general “philosophical” discussion here.
 
I, like many in this thread, have had nothing but positive experiences with TAD. I think it is pretty damn cool that you can pre order with no money down with an outfit that is as resourceful as TAD is. It's a hell of a cool deal that should not be abused. I also have no doubt that if there were cicumstances beyond the customer's control that required them to back out of the pre order, there would not be a problem.

Backing out of two preorders simply because you did not have the patience to wait for them to come through is abuse of the system. A more honorable thing to do would have been to hold up your end and then sell the item yourself if you didn't want it.

Lastly, to slam a group of guys with such a solid history on multiple knife forums ain't too damn smooth :rolleyes:

Good luck,

MO
 
There was no unpleasantness at all. I had a Model P-1 that was losing it's screws. When the owner found out about it he replaced them and promised to investigate why the knife was not as he wanted it.

unless you meant someone else..........
 
I am sorry that you had this run in with TAD, and I am disappointed that you had to take it to the extreme to go on your own crusade Tom Poe, I have always found TAD to be friendly, generous and stand up folks who are easy to talk to, ready to back up a bud, and quick to forgive when one makes a mistake and is not an ass about it...

you reap what you sow, and like JH said, I wonder what you really did because I NEVER could imagine Evan to be this angry under any circumstances.
 
i have dealt w/TAD a time or 2, always been cool to me, in fact i have a CQC8 emerson/surefireC2 combo on order.......(hopefully will be here soon) so i appreciate the 'no money down' policy they have. i think its great that they can do this. the only acceptable reason to back out of a deal w/a company like ya did, imho, is if they promised elivery by 'X' date, and couldnt deliver. IF this happened, and weeks went by, the item was avalable evrywhere else, etc, i could see backing out, and would if that was the case.

imho ya shouldnt ask to enter into a deal w/someone, and not honor it. i have been up several nites drinking gin/etc, and made deals i regretted the next day (well, kind of, nothing really major though.....) but i honored them.

a lot of the deals on BF are based on TRUST, ya gotta be an honorable man about the deals ya make, if not, ya lose that trust, and sometimes its impossible to get it back.

just my .02 worth,


greg
 
Tom Poe, you deserve a medal for bravery.
Walking into, what you must have known would be a hostile reception, is very brave.
It was also sheer madness from a strategical perspective.

The net result of your complaint has had an effect totally opposite to what you intended (unless you are a fiendishly clever supporter of TAD!)
You have effectively given them widespread free advertising.
 
I have dealt with Patrick at TAD many times. His service was not only excellent, it was always an enjoyable, friendly exchange. But then I never went back on my word after having them order an item for me.
When someone gets told to go away, and they run to every forum that can find to "get even", well, that speaks for itself.
 
Talk about a serious 'back fire'...there must be about 200 positive posts on TAD's CS to any 1 negative, on 4 forums, in 10 threads, all over the internet, in the last two weeks...

Nice job Tom...whomever you are...lol ;)

Mel
 
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