TAD customer service

Any one who says you don't appologize if you're not wrong is probably young and certainly a bachelor.

Future business dealings, to say nothing of personal ones, bode ill for this guy.
 
Let me tell you - from a retailer's perspective someone who special orders and then sticks you with the merchandise is not exactly a gem to be sought after. When, as another poster pointed out, you run on tight margins - it is a damn good way to start losing money when customers start ordering and then backing out after you have already secured the merchandise. While the merchant's answer is not exactly stellar on its customer service points, it's exactly what every merchant in a similar situation has ever thought.
 
Tight margin business can be appreciated by customers. Last week TAD was posted as having received some ARC LS lights so I placed an order right quick. Not quick enough, because Evan emailed that they were gone in the blink of an eye, and back orders would take probably three months. (I know, not quite the same as a special order, but similar principle.)

"Please, keep it on order, you need the business, I "need" the light." (LOL, more spares, at least will get it in time for Xmas stockings.)

Have had several instances where a hard-to-obtain or delayed delivery item is encountered elsewhere before the first ordered is received. Go ahead and get the "extra". A bird in the hand is at least in your hand while you're waiting for other eggs to hatch. :-} And the ever-so-desirable item on order will certainly find a home when it eventually arrives.

Help us sustain the full employment policy for all "tool" makers and vendors. :D
 
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Okay, the guy pre-ordered twice and cancelled twice. I can see why the vendor will find upsetting. The easy remedy is to ask this particular guy for a deposit on future orders and be done with it. Just flag his customer profile with that note.

Sending a nasty email to customers is not cool. Very unprofessional.
It's not worth losing the customer for other sales and the positive word of mouth.

As far as the pre-order policy goes, I pre-ordered the SnG and updated the cart 2x by mistake. I called TADGear to change it to one and the sales rep told me it was cool. He said, "Wait until the price is released and decide how many you want then." So cancelling a pre-order is not such a great sin after all. Infact, in my case, it was recommended.

Final note. Tom pre-ordered 2 Strider ARs and cancelled twice. It's a Strider AR! Do you guys really think the AR is going to stay on the shelf for any length of time and put TADgear out holding the bag? Come on, lets keep this in perspective.
 
The fact that he cancelled twice on the AR specifically is not the point. He made a pledge to buy the same product from the store and they have one on order for him. He cancelled twice and bought one elsewhere. Why would you want the business of someone who will leave you holding an expensive order?

I and many others enjoy the TAD preorder policy. It allows us to have very cool, hard to get, and high demand items on order with no money out of pocket. They are not making any money off of the deposits that they could get for the items on order. If everyone abused the policy it would disappear very fast.

In the past 2 weeks, TAD has gotten me an Arc LS(impossible to get), ARC AAA LEs(hard to find), Inova X5T, and a Duane Dwyer custom D-9.

They have their customers interests in mind. That is why they will do well and be around a long time.

Thanks Josh, Evan, Patrick, and all the TAD guys.

Zach
 
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