the Bad---- Faulk Custom Knives on facebook

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Hateman

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Just warning everyone about Faulk Custom Knives on fb. Bill Faulk and Amy Faulk are scammers who claim to make custom knives. After you place an order, you'll either get ignored or the run around.

Amy Faulk will change timelines as to when to expect the knife; such as ''It's already made.' the 'it will take 6 to 8 weeks.' then 'it will take 6 to 8 weeks' AFTER Bill starts the knife'

Later, you find out you can only get a refund 48 hours after paying for a knife. Both will give excuses, a pic of a knife with promises to mail it and that's it; you'll never receive it.

They won't answer emails, phone calls and will not give refunds. This has been my case since Aug 2014. Only putting this out here as a heads up as they do try to solicit business on fb and I've seen their videos on youtube. They've web site, but it has been 'under construction' for over a year.
 
Don't know what to say. FB, IG, and other places all seem shady to me. Lots of dirt gets aired here about these other places for some reason even though it has nothing to do with BFC. We have rules here. Thanks for the heads up but I only deal here or other places where the buyer and seller has recourse.

Anyone considering buying stuff here or online anywhere should read these threads:

http://www.bladeforums.com/forums/showthread.php/1177581-Consolidated-Sticky-List

Most are common sense but by the amount of trouble we see around here many people's sense is far from common.
 
FB/IG/YT AKA not BF....

No warning necessary. Invisible overnight-success-story knife makers are not my thing.......but it's kinda funny watching how the hype machine works.......
 
Appreciate the heads up, if they show up here, we'll be ready. In the last 6 years or so, we've done a good job of weeding out scammers, flakes, liars, thieves, and con artists. We will continue to do what we can to keep the forums a safe place. Whatever happens in social media land, it's between the shopper and the seller, too bad so many are allowed to operate with no consequences at all.
 
That's why I mentioned them here; in case the scammers happen to come here. Would hate to see it happen to others.
 
I am Amy Faulk and I am here to make sure that anyone who reads this is fully informed. Any timelines that have been offered by me were relying on what I was told by my husband at that time. We have never been dishonest people and greatly regret that anyone has that opinion of us as wrong as it may be. There are many that know us and have known us for many years and would attest to our virtue and honesty on many levels, both personal and professional.

My husband has had many health problems (including a blood clot in his leg, blood pressure and diabetes problems) over the last couple of years that have interfered with his ability to work in his shop and continue to make the custom knives which he has taken great pride in for many years now. His passion for knife making has been intercepted by his health problems as I am sure that anyone can understand who has ever faced any type of health challenge that was debilitating at times. We have had many happy customers with repeated business that would attest to the fact that we are very committed to their satisfaction and have gone to extensive lengths to take great care of the business that we have built.

Additionally, I do not work in the shop. Bill does each of the knives he makes with his own hands after working full time during the day. Our website is www.FaulkCustomKnives.com and is still up only in a basic form because of the medical problems that my husband has been experiencing. The website gives anyone that wishes the ability to contact us at their leisure with any questions or concerns they may have. I, personally, am committed to responding in a timely fashion to the greatest of my ability. I also have a full time job. If you review our website you will find that we haven't offered any sales for over a year now because of the health problems my husband has been having. Our most recent sales were from April 2014 when we were ONLY selling inventory knives that he had already completed at the time.

I invite anyone that would like to speak with us to contact us through our website. We would love to hear from you if you wish to speak with us in any capacity.
We greatly apologize for any hard feelings that have been experienced. It has been our earnest intention to do our very best.
 
Well Amy, it appears this gentleman paid for a knife. It would also appear that he has not received a knife, or a refund.

Either of those options seem like the honest route.

What are you going to do to make this customer whole?
 
His custom knife is almost completely finished according to what Bill has told me. He just hasn't been able to physically get back into the shop. That is all that I know and what Bill has told me.
 
If it's "almost completely finished", then you should have a firm ship date. You have an obligation to relay that information the buyer immediately. If you can't do that, then you are obligated to give him a FULL refund without anymore delays.

You also owe him a PERSONAL apology.


Honestly, it sounds like more runaround to me. I know that I would never order a knife from you for the very reasons stated here. There are too many excellent knife makers to choose from who actually know how to treat their customers to have to put with this kind of nonsense.
 
I can only ship what my husband finishes, sir. He will be responding to this thread as he should to be fully accountable. I will make sure of it. I can only do so much. If I could finish that knife myself, I would have.
 
FaulkCustomKnives said:
I can only ship what my husband finishes, sir. He will be responding to this thread as he should to be fully accountable. I will make sure of it. I can only do so much. If I could finish that knife myself, I would have.
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More excuses with refusal to accept any responsibility. Not surprised at all.
 
Health problems are sometimes unavoidable, but communication on some level should be expected. Especially with a business transaction twisting in the wind. The old saying is that good news travels fast, bad news travels really fast is true. I'm sorry to hear that there is health issues plaguing your husband, but communication would alleviate the mob of torch and pitchfork wielding customers that don't get their stuff. It's not fair to make one person's problem every one else's.
 
FaulkCustomKnives said:
I am not the knife maker! What do you want me to do?!
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I mean no disrespect but, why then are you here? You are providing details that people will naturally ask follow up questions on. You are not prepared to answer those questions. At this point, I would advise you back out until your husband is able to provide accurate explanations for what is going on. Speaking on behalf of someone else, isn't always a good idea.
 
FaulkCustomKnives said:
I was notified by someone about this post regarding our business. That is my sole reason for being here.
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I'm sure he appreciates the apology, and the response, but that is really neither here , nor there. As the post 19 alludes to, a refund or the item is what should be at the pinnacle of the discussion here. That is what the original poster would appreciate much more. In any case, I wish you luck sorting though things, and I hope the knifemaker can recover to better health and back to working in what he enjoys doing.
 
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