the Bad---- Faulk Custom Knives on facebook

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Thank you very much. We can't issue a refund on it because it's a custom order and the knife has been built to the customer's specs. I assure you that I won't rest until my husband responds to this post and gets this knife to this customer as the customer deserves.
 
FaulkCustomKnives said:
Thank you very much. We can't issue a refund on it because it's a custom order and the knife has been built to the customer's specs. I assure you that I won't rest until my husband responds to this post and gets this knife to this customer as the customer deserves.
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What nonsense. You CAN refund the money, but you refuse to. If the buyer had not lived up to his end of the bargain, then a "no refund" policy would be appropriate. But that's not the case here, is it? It was Faulk Custom Knives that has not lived up to their end of the agreement, but you're sure as heck going to inconvenience the buyer. Just one more reason that I would never do business with you.

Words are useless. Action says it all. Until you actually do something about this, you're just crooks who give the custom knife business a black eye.
 
FaulkCustomKnives said:
Thank you very much. We can't issue a refund on it because it's a custom order and the knife has been built to the customer's specs. I assure you that I won't rest until my husband responds to this post and gets this knife to this customer as the customer deserves.
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This kind of stuff makes my blood boil!

FCK did not uphold their end of the deal. If FCK truly has medical issues, I am sorry. However, that does not change the fact that FCK took (stole?) this mans money and did not follow through with their commitment to create a knife in a timely manner. FCK needs to either send the knife TODAY or refund the money. As far as I am concerned, any thing else is unacceptable.
 
FaulkCustomKnives said:
Thank you very much. We can't issue a refund on it because it's a custom order and the knife has been built to the customer's specs. I assure you that I won't rest until my husband responds to this post and gets this knife to this customer as the customer deserves.
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if i was the OP i would contact the Better Business Bureau just so something is on record because the run around you are getting here is ridiculous.
just looked on their website heres a little message from them to make a person feel better when they dont come through.


A MESSAGE FROM THE FAULK CUSTOM KNIVES FAMILY
If you are a new customer, we are thrilled to welcome you to the Faulk Custom Knives family. Now that you are family, you might want to know a little more about us. The fantastic growth of Faulk Custom Knives. was no accident. From the beginning, we have been determined to keep God at the helm of our business. Each knife must reflect the integrity of management. If sometimes we fail on our end, because we are human, we find it imperative to do our utmost to make it right. If any of you are troubled or perplexed and looking for answers, may we invite you to look to Him, for God loves you. He is always there for you waiting for you to answer his knock and open the door to your heart for Him to reveal all that He wishes to give you if you will only allow Him to.
 
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gonebad395 said:
A MESSAGE FROM THE FAULK CUSTOM KNIVES FAMILY
Each knife must reflect the integrity of management. If sometimes we fail on our end, because we are human, we find it imperative to do our utmost to make it right.
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...... ignoring invoking God into your business practices your own message here probably sets the course of action you need to follow right now....if the buyer so requests you should REFUND him 100% NOW. Regardless of the unfortunate and perhaps unavoidable health issues you have suffered at your end (and I am in no way minimising these and their impact on you), your obligation has been to complete a deliver a blade to him. It appears that on this you have failed to do so in any quoted, promised or reasonable time frame, the recourse to this is NOT to say we can't refund because it is a custom order, being able to rely upon this was lost to you long ago when you failed to deliver the ordered blade. NOW is the time to return his money and then, once the blade is complete sell it elsewhere or accept this as the cost of doing business. Your failures, now matter the sad/unfortunate circumstances, should not see your customers bearing the cost of such.

I wish your husband all the best in his recovery, I doubt anyone here does not, but you need to get square with your client NOW.
 
FaulkCustomKnives said:
My husband has had many health problems
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It has been our earnest intention to do our very best.
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FaulkCustomKnives said:
almost completely finished according to what Bill has told me.
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FaulkCustomKnives said:
I can only ship what my husband finishes, sir.
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FaulkCustomKnives said:
I am not the knife maker! What do you want me to do?!
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FaulkCustomKnives said:
I have been as diligent as I possibly can and have apologized repeatedly.
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Fer cryin' out loud, if you can't fill orders, QUIT TAKING PEOPLES' MONEY. Excuses, apologies, and good intentions don't mean squat.
 
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FaulkCustomKnives said:
We can't issue a refund on it because it's a custom order and the knife has been built to the customer's specs.
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Wait a minute.

You're the business owner, you can do whatever you CHOOSE to do. So don't come on here with a sob story and tell us you CAN'T do it. You just don't WANT to.

You've had this guy's money for 12 months and have failed to hold up your end of the bargain.

You are crooks.
 
Ms. Faulk, are you familiar with a website called "OutdoorMash"?

A quick Google search reveals listings on that website of your knives for sale some as recently as September 2015. You stated in an earlier post that you haven't listed any knives for sale since 2014. Can you explain this?
 
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Mrs. Faulk is also listed on LinkedIn.com as VP of Faulk Custom Knives. The Veep, and we're supposed to believe her hands are tied.

I ain't buyin' it.
 
Seems she has disappeared as fast as the ops money did. I truly hope this isn't the case I would like to see the op get his money back.
 
Hateman said:
They won't answer emails, phone calls and will not give refunds. This has been my case since Aug 2014.
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FaulkCustomKnives said:
I am not the knife maker! What do you want me to do?!
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Maybe returning his emails and phone calls is what you should've done.
At this point you need to issue a refund.
This has been going on for over a year.
If the knife doesn't have any type of special engraving, or anything that would make it hard to sell, you can sell it when its finished.



And to the OP,
IMO you should never pay funds up front for a custom. These problems happen often(very) here with the very few makers that make you pay up front.

I've never had a maker ask for me to pay up front, and if they did there is no way I'm buying.
A good maker won't have a problem selling your knife if something did come and you couldn't pay.
The only time you may need to pay up front is if the knife may have name engraving, or something else that would make it hard for the maker to sell. I've had engraving(dates) done and didn't have to pay up front, but I can see why some would want one to pay in such an instance.
Good luck, and hope you get your refund soon.
 
JohnWE said:
Ms. Faulk, are you familiar with a website called "OutdoorMash"?

A quick Google search reveals listings on that website of your knives for sale some as recently as September 2015. You stated in an earlier post that you haven't listed any knives for sale since 2014. Can you explain this?
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Don't hold your breath waiting for an answer....

Regardless of Mr. Faulks condition (and I only hope that he is either just fine, or on his way to getting there) Mrs. Faulk, who is very involved in FCK, could easily deal with this issue.

It would require about half the effort she's put into this thread, and in trying to explain her position, to refund the OP.

There's no such thing as a custom knife that has been "virtually/sorta/close to/almost ready and thus your money can't be refunded"

"Almost ready" has as expiry date.......
 
What are the odds, a knife custom made to a person's specs could easily be sold to another customer for the same amount of money? Especially if the customer has not been kept in the loop, has lost hope and patience. Would it take a little longer? Maybe. Would it require some extra advertising? Possibly. Would it still be product sold, only to another customer for the same currency? Absolutely. Too much hand wringing going on, speaking on behalf of someone for which it appears they are not exactly authorized to speak for, outdoormash listings. I can understand health issues, and the like, but why on Earth continue taking orders, stopping communication, and making people wait for months on end for something if that is the case? Honestly is the best policy, this simple concept appears to be elusive. Some folks would rather drive their business into the ground face first than make things right. Sad to read all this, especially if there are health issues involved.
 
In my opinion, FCK deserves all of the negative attention that is going to come their way due to this thread.

Today I spend :15 minutes talking on the phone with a reputable custom knife maker. This person has a sub-forum here and is quite well know. I will not mention their name because I do not want them associated with this mess in any way. This maker takes orders and does not require any deposit. I actually asked him if people back out and what happens when they do. He said that he does occasionally get stuck with a knife, but NEVER has any trouble selling it. Also, this highly popular knife maker actually answered his phone and returns e-mails.

Again, I am truly sorry if someone at FKC is having medical issues. However, that in now way excuses the TERRIBLE customer service displayed by Mrs. Faulk in this thread.
 
People please understand I am not going to check this feed every waking minute of the day! I work full time and actually commute and won't be on here in the midst of driving and taking care of my family and my children. I am sick and tired of taking the tongue lashing because my husband hasn't taken the time to finish this knife not to get on here and handle this like a man and defend his wife. I feel like I am standing alone in this conversation just to be attached. Call my husband! This is his cell phone number! 334-590-4768! I am done taking the beating when I have told him this for months and have only relayed the information he has given me! Enough is enough! Stop shooting the messenger!
 
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FaulkCustomKnives said:
People please understand I am not going to check this feed every waking minute of the day! I work full time and actually commute and won't be on here in the midst of driving and taking care of my family and my children. I am sick and tired of taking the tongue lashing because my husband hasn't taken the time to finish this knife not to get on here and handle this like a man and defend his wife. I feel like I am standing alone in this conversation just to be attached. Call my husband! This is his cell phone number! 334-590-4768! I am done taking the beating when I have told him this for months and have only relayed the information he has given me! Enough is enough! Stop shooting the messenger!
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Wow. Just wow.
 
I am at my wits end! I have gotten into huge arguments over this with my husband since last year. He needs to answer for himself but instead stands on the sidelines and allows me to continue to get bashed! Call him on his cell! I gave you the number. What you do with it is up to you! I am done getting beat up when he always made all of the calls and treated me like a glorified secretary!
 
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