The Blade Shop online store - any problems?

Didn't check here before ordering a Kershaw Lahar from this POS company on 5 July. Waited a week and called. Will ship the next day. Waited another week and called. It shipped yesterday. Waited till 19 July. Called, package lost by USPS, will get back to you on 20 July. Of course they did not. Called this morning and informed Eddie that they can damn sure ding my credit card on 5 July but can't get the knife to me for almost three weeks. Cancelled order and placed order with gpknives.

There is no way in hell this company gets repeat business.
 
Wow Ron,
Your package got lost in transit and now we are a POS company? I spoke with you on the phone today and adivsed that we were going to have to file an insurance claim for the lost package and gave you the option of us sending a replacement or canceling the order and refunding the money. You asked us to refund the money and it has already been done(the same day your requested it). Please help me understand how we mistreated you?

Thanks,
Eddie
 
Charging people for their knife, and sending no knife, ignoring customers attempts at communication sounds POS to me!

To be more helpful to otthers whho have been mistreated by The Bladeshop may I say that I order from GP knives, and have never experienced any problem, and have never had to wait more than 2-3 business days for delivery, AND they charge you when they ship it out, not three weeks before they deem your communication worthy of reply. If you are buying anything online I highly suggest you look them up first.
 
Hello Salty,
I am assuming you had trouble with us in the past? Might I ask when?
I want to post this again from another thread so people will see it here.

My name is Eddie Loveday and I am the owner of The Blade Shop. I was browsing the forums and came across this thread and the older thread regarding us and some problems.
I wanted to explain and respond to some of the posts on here. First, let me start by apologizing to all that had trouble with us between December and January. We had unpredicted grown and were not able to keep our heads above water. I will not make excuses, because it is never alright to treat a customer that way.
For those who havent read the older thread, we were getting so many orders and phone calls that our phone lines were literally busy from open to close for over 2 months. I have more than doubled the amount of employees since that time to make things better. I think if you ask anyone who has ordered recently that any problems that we had during the holiday season have been resolved. I wont promise that we are perfect, but I will always try my best to make things beter and beter.

There are times that items are on backorder and customers should revieve an email letting them know if this is the case. I know this can be frustrating but please understand this is part of the knife industry.

My reason for posting on here is to let people know that we are still here, and we are here to stay. I know we had trouble but I have done everything in my power to remedy the problems, and I think we have done pretty well. I am getting ready to hire 2-3 more people just to get ready for this holiday season NOW, so we dont have a reapeat of last year.

I ask everyone to please keep an open mind and even if you are not willing to forgive us for the previous mistakes then at least please listen to people giving good respnses regarding us. Its not hit or miss. We ship over 300 knives per day and MOST of those are without any trouble what so ever. I cant help but notice(as is the always the case) that the only people who ever seem to post are the people who are upset, never the vast majority who have no problems.

I appreciate you reading my post and taking the time to listen to me(please forgive me if I babble on). If anyone here has a problem with their order they feel has not been resolved please let me know. I will continue to look in and read this thread to here what people have to say, or if anyone needs anythnig from me.

My goal is to please every customer and even when we fall short it doesnt mean we stop trying to improve.

Thanks,
Eddie
 
Well Eddie, maybe I was too harsh about the POS.

I probably should have said something like "Gee fellas, I ordered a knife from this place on 5 July and here it is 24 July and I still don't have my knife. They said they shipped it on the 12th, (but I was not provided a tracking number even though I asked for one, so there's no way I can check) and now they say it has been lost by USPS. Would I like to cancel the order or have another one shipped? I guess I'll just cancel and order elsewhere. They were really nice on the phone so I'll give them another chance on my next purchase and see if they can do better."

You are correct that disgruntled customers are more vociferous of their treatment than satisfied customers, however, the people on this forum are just as likely to post their satisfactory transactions as unsatisfactory, and after reading through all the irate posts about your company and very few praising posts, I've got to go HMMMMM.

You did send me an email on 24 July saying the order was cancelled, however, you have given the impression my credit card has been credited by you for the transaction. Not true. I just checked today at 4:00 PM (my time) and there is no credit.
I WILL BE CHECKING AGAIN TOMORROW AND IF THERE IS NO CHARGEBACK, I'LL BE REFUTING THE CHARGE.

I placed my order with gp knives on the 24th, and guess what showed up in my mailbox this morning?
I did pay more for it ($3.50) than your shipped price, but I have the knife.

That's service, and service which gains repeat business.
 
I did some reading up on Bladeshop over the last day or two (of course AFTER I had placed the order- stupid me LOL). Heard a lot of bad things which made me rather worried. But my experience was well....perfect. Ordered my knife on Mon. I believe it was, and it came Thur. afternoon. Granted my order status never did change from "in progress" to "shipped" nor was there ever a tracking number provided, but then it shipped USPS and I've never had a tracking number provided to me by anyone that's ever shipped me something USPS- Whether it be a knife or a car part. So as for me, I got what I ordered, as I was promised, and got it extremely fast. I couldn't be happier.
 
Hello again Ron,
I just wanted to let you know I did double check your credit and it was processed. Please keep in mind that it can take the credit card company upto 3 days to reflect that on your online or bank statement.
Once again, I am sorry you had this trouble with your order Ron, I know its frustrating. Also, the reason there was no tracking number provided is because we ship USPS and they do not have tracking numbers.

As for the large number of irate postings on these forums, I will not suguar coat the fact that from December to Jan or Feb we more than our share of problems due to being understaffed and that led to a lot of pissed off customers and that was MY fault. I did not anticipate our holiday needs correctly and it burned us. So, durung that time, we were not doing what I would call a satisfactory job for our customers, but as i said in the previous post we have corrected those issues.

Once again, I apprecitate everyone listening and respnding to me. And thanks for the kind, positive reply Bullfrog.

Also Ron, If you would be willing to give us another chance I will you a discount or some free shipping or somthing to make it worth your while. I want to prove to you, and everyone, that we are a good company that had a few problems, not a bad company that doesnt care about our customers.

Thanks again,
Eddie
 
Eddie,
I have not ordered anything from you but I must commend you for being honest about your difficulties and your attempts to make things right with your customers. At least you answer your emails and communicate with your customers.
There is one thing that bothers me, your statement that the USPS dos not provide tracking numbers is not entirely true. Packages shipped with priority mail does have tracking numbers. In fact, I believe one of differences between first class and priority mail is that priority mail has tracking numbers while first class mail does not. Packages shipped both ways will reach me here in Hawaii in about 2-5 days so I think the shipping method is the same. Priority mail is also insured but I'm not sure about first class mail.
 
Moiman you are correct, sorta,
USPS Priority Mail provides a confirmation of delivery once the item is delivered. This "delivery confirmation" number is what most people refer to as a tracking number. However, it is not a real time tracking number like UPS at all, it only tells you the item was delivered, after it has been delivered. Our system is setup such that we do get electronic confirmation once the item has been delivered to the customer, but before that time its completly useless.
Thanks for pointing that out though, cause I certainly dont want people thinking Im hiding somthing about this tracking issue.

Thanks,
Eddie
 
I'll chime in for the Blade Shop... after I admit that I was part of the "other" thread.

During that busy Christmas season, I ordered a knife from the Blade Shop and got the wrong knife. Many attempts to contact the company were unsuccessful. When I finally did make contact, the correct knife was shipped out to me as promised. When I received it, I shipped the wrong model back.

All-in-all, it was a good experience... just a little scary because I could not make contact. Meanwhile I was in the "other" thread, bitching and moaning like everyone else. I felt a little guilty after my knife arrived, and I learned a lesson: don;t panic! I guessed the problem to be "busy season syndrome" long before Eddie came online and confirmed that.

I haven;t ordered again from the Blade Shop mainly because my latest interest are Bark River fixed blades and Eddie doesn;t cary them. But I do admit to some leeriness after last winter's ordeal. While my order came through without much more than an honest mistake, other posters in the "other" thread weren;t so lucky. Many cancelled their orders. When that happens, it's almost a guarantee they won;t order again. Looks like to me Eddie that you're getting ready early this year by hiring new help before the season hits. Best of luck!
 
I read these and other posts on this topic and can offer the following. I have never had so many problems ordering anything online as I have had recently with knife purchases.

The first problem is that when one orders a knife online, the dealer's web site gives the indication that the product is in stock. You select the product and complete the order form thinking that the knife will arrive in the time span indicated in the Check Out section. A quality company would either not allow the transaction to proceed electronically or would advise you immediately that the product was on back order. How about updating the web site to accurately reflect the current stock?

Either way, charging the buyer's credit card for services not rendered is out of line. Period.

The second problem is the lack of communication. I ordered a knife nearly two months ago and have yet to receive any communication aside from a confirmation of the order. The order confirmation indicated that they had received payment in full but did not state that the knife was on back order and that I had a better chance of winning the multi-State Lottery than receiving it.

GB
 
Those are some of the reasons that I will only order from a reputable dealer that has a long track record of excellent dealings. I am quite willing to spend a little more to get the security of knowing that I am going to get treated right.
 
While I appreciate the candor, and admission that you were understaffed last December-January, I hope that you will understand why many, including myself, will continue to avoid your shop.

My wife ordered some knives from your store in November for a Christmas present. Her CC was immediately charged, but no knives arrived during November.
She called and was told of a backorder, and that the knives would ship and be to us by Christmas.
This didn't happen, so I got involved. I called 4 different times, and each time was told that the knives had already shipped, or were shipping tomorrow.
We received our knives in late January . . . more than 2 months after we paid for them.

Being busy and understaffed is NO excuse for your employees lying to customers.

I really do hope that your problems are resolved, and wish you all the best with your business, but don't expect my business anytime soon.

Edit: I will say this though, you certainly had the best prices on knives back then.
 
cash2006 said:
Waiting on an order placed Aug 31st at 4:30 cst. I'll keep you all posted.
Click to expand...

Aug 31, 2006?

I'd probably believe it.:D

I tried ordering from this company. It was the first, and it was the last.

My fav now is Grand Prairie Knives. Great company and great people.
 
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