Dave, there are 2 feedbacks on resellerratings.com. I have never heard of the site until you mentioned it. So do you have anything else besides 1 negative feedback in the last year?
I'm not sure what sort of math that is, Eddie. 2 "Very Dissatisfieds" on resellerratings does not equal 1. Add to those 2, Klaus' being charged and his order not shipping = 3 known cases, not one. But this is total silliness. When you have a history of orders being charged and not shipping you need to go out of your way to be sensitive to such instances and not dismiss them out of hand as exceptions and demand proof of more instances.
It seems to me that perhaps you, DAVE are jealous of us? Dave, do you even sell any knives? Im just trying to figure out why you are so jealous of The Blade Shop.... Ohh I see, your business isnt making money. I know why you dont have any feedback, positive or negative, because you arent selling anything.
This is real silliness. As you so astutely noticed yesterday I have another user name under which I sell (in case you didn't know, it's against BF rules to sell as a basic user), and the vast majority of our sales are direct through the store which is not eligible for feedback. But I am going to ignore your foolishness here because it is just another pathetic attempt to distract attention from your own problems.
Do you have ANY PROOF that we have ever tried to intentionally trick or decieve anyone?
It doesn't help the customer who was told four times that his order would ship the same day if your people were deliberately fooling themselves instead of deliberately fooling the customer. You'll have to do better than that.
Are you saying that things haven't improved? If so, how do you know that?
I am saying that since there is no way to know how much and to what degree things have improved, if Eddie had any sense at all he'd realize that he needs to go out of his way to show that things have improved by taking mistakes very seriously. He didn't do that here. If he is now it's a direct result of this thread.
It appears to me that you have a personal stake in this. There are lots of online knife dealers that have had every bit as many problems as TheBladeShop, but you have decided that this particular dealer deserves your personal attention. That gives me the impression that there is something more to this than meets the eye.
Keith, I have never had anything to do with Eddie before. I am not after Eddie's business, believe me, there's enough business for everyone. I have said here more than once that in my opinion Eddie's response crossed a red line. You want to disagree, I can respect your opinion. You want to say that the same thing could have been achieved in a gentler manner, I have to tell you that I am skeptical. But what I can tell you is that it is what it is, there are no conspiracy theories at work here.
Keith can attest to this much at least, that last Christmas this thread would have been 6pages full of angry customers.
This Christmas BF members got smart.
Like I said, we are not where I want to be, but we are getting MUCH better.
Eddie, I don't know how much better you are getting and how quickly, and neither does anyone else. Hopefully at least you do. The more you take the public seriously the better it will be for you. You don't have to close up, your sales don't have to go down, you just need to show that no matter how infrequent the mistake, you take each mistake seriously. That's the only way you'll be able to show that you really care.
You have said that you are done here, so am I. We have both said what we have to and BF members can read and decide for themselves.
