Peter,
Mistakes,screwups,failures will happen, what is gained from them determines future sucess. We have made our fair share of mistakes in the last two years, our rapid gain in noteriety caught us unprepared, health issues left us devasted both physically and financially for well over a year, balancing orders with deliveries and shows has been challenging, all of this was conveyed to you .......but, bottom line, you have reached the end of your patience, and this I can appreciate, having little of this virtue myself! Our challenges have helped us to grow and learn. I am thankful that this particular situation is singularily unique for us, and we have taken measures to insure it doesn't happen again.
I beleive that the issue is settled, if not please address what has not been resolved. I have apologized, both privatetly and publicly for our failure, you will recieve your knife, free of charge, if there is something else we need to do to appease your frustration and anger(aside from the obvious ...prompt delivery of the knife

), please let me know.
I would appreciate,out of mere civility,if you could address your comments to me/us personally, since this whole thread is about us. I am concerned about the point of your thread. Were you just venting your frustration or looking for a responce from us? I assumed the offer to have the knife free of charge back in May was a sufficient solution, at least that was my perception. At the Blade show, I reiterated this as well as offer something off our table in exchange. Which you declined. I even offered to purchase the only existing Scarmaker from the current owner to give to you and you graciously declined this as well. So it is unclear to me what your goals are here. This isn't just a matter of buisness or knives, but one that puts into question our character and integrity, which we prize very dearly. It is our desire to redeem ourselves in your eyes, and we will work towards that end.
My next comments are addressed to our supporters as well as our detractors. Though I appreciate the thoughts and comments of all who have posted, I think the appropriate and conducive course of action, at this point, would be for all to refrain from making further comments, especially pointed attacks on each other......it is unfortunate to have this aired in this fashion, but since it was and I/we have addressed the issue and a solution was reached some time ago, I would hope for prudence sake, let the matter lie. It pains me greatly to see tension and conflict between members arising out of this.......a flame war serves no one, veiled insults are demeaning, and demoralizing to new collectors and makers.
Tanya